The Call - Winter 2016 - 7

what's

Inside

Winter 2017, Issue 22

10
14
20
10

26

{FE AT U R E S }
Failing to Plan is Planning
to Fail: The Gatlinburg Fires
BY JENNIFER ESTES, ENP

10 Best Practices to
Improve Your 9-1-1 Quality
Assurance Program
BY LINDA HAELSEN

NENA Helps Bring Disability
Awareness Training to
the Forefront
BY DAVID V. WHALEN

Public Safety Product and
Service Buyer's Guide
This special section contains detailed
information on companies and businesses
that provide products and services to the
9-1-1 industry.

{D E PA R TM E N T S }
8 President's Message

A Collaborative Approach to Hiring
for PSAPs

9 From the CEO

America's 9-1-1 Infrastructure
is Showing Cracks, Too

14

13 Government Affairs

Strategic Planning and Engagement
Under A New Administration

19 Tech Trends

NG9-1-1 and PSAP Architecture
Planning Report Now Available

23

Operations

Cooperation and Connection:
The Key to Successful Operations

24 Educational and
Operational Issues

20

A Look into the 9-1-1 Center
Supervisor Program

34 Index to Advertisers/
Advertisers.com
Digital issues of The Call can be viewed online at
www.naylornetwork.com/nen‑nxt/

The official publication of the
National Emergency Number Association
1700 Diagonal Road, Suite 500
Alexandria, VA 22314
202‑466‑4911 | www.nena.org
NENA EXECUTIVE BOARD
President Renee Hardwick, ENP
1st Vice President Rob McMullen, ENP
2nd Vice President Jamison Peevyhouse, ENP
Northeastern Director Erin Elrod, ENP
Southeastern Director Linda Draughn‑Woloski, ENP
Western Director Monica Million, ENP
Canadian Director Nancy Banks, ENP
North‑Central Director Bob Currier, ENP
Private Sector Director Ron Bloom, ENP
Immediate Past President Christy Williams, ENP
NENA STAFF
Chief Executive Officer Brian Fontes
Communications Director Chris Nussman
Technical Issues Director Roger Hixson, ENP
Education Director Ty Wooten, ENP
PSAP Operations Director
Christopher Blake Carver, ENP
Government Affairs Director Trey Forgety
Special Projects/Exhibits Director
Anna Marie Batt
Member Services Director Bri Robinson
Project Staff Fran Sloan
EDITORIAL REVIEW BOARD
Kevin Bayer, Marc Berryman, John D. Haynes,
Lisa Hoffmann, Jim Kuthy, Ph.D.,
Walt Magnussen, Ph.D.,
Rob McMullen, Susan Nelson, Eric Parry,
Dorothy Spears‑Dean, Ph.D., Jerry Turk
To submit a manuscript for consideration or to
apply for a position on the Editorial Review Board,
contact Chris Nussman, Communications Director,
at cnussman@nena.org or at 202‑466‑4911.
For more information, visit
www.nena.org/nena‑magazine.
Published by
5950 NW First Place
Gainesville, FL 32607
800‑369‑6220 | www.naylor.com
Publisher Heidi Boe
Editor Antonya English
Marketing Sabine Borneman
Project Manager Douglas Swindler
Publication Director Shaun Greyling
Layout Vineet Kumar Arya
Advertising Sales Chris Chiccarello,
Brian Donohoe, Tracy Jones, Susan Maracle,
Daniel Narvaez, Raymond Strickland, Matthew Yates
For advertising inquiries, please contact
Shaun Greyling directly at 352‑333‑3385.
©2017 Naylor, LLC. All rights reserved.
The contents of this publication may not be
reproduced by any means, in whole or in part,
without the prior written consent of the publisher.
NEN-Q0416/3950/PUBLISHED FEBRUARY 2017

Read the digital edition at www.naylornetwork.com/nen‑nxt/

7


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Table of Contents for the Digital Edition of The Call - Winter 2016

President’s Message
From the CEO
Failing to Plan is Planning to Fail: The Gatlinburg Fires
Government Affairs
10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
Tech Trends
NENA Helps Bring Disability Awareness Training to the Forefront
Operations
Educational and Operational Issues
Public Safety Product and Service Buyer’s Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover1
The Call - Winter 2016 - cover2
The Call - Winter 2016 - 3
The Call - Winter 2016 - 4
The Call - Winter 2016 - 5
The Call - Winter 2016 - 6
The Call - Winter 2016 - 7
The Call - Winter 2016 - President’s Message
The Call - Winter 2016 - From the CEO
The Call - Winter 2016 - Failing to Plan is Planning to Fail: The Gatlinburg Fires
The Call - Winter 2016 - 11
The Call - Winter 2016 - 12
The Call - Winter 2016 - Government Affairs
The Call - Winter 2016 - 10 Best Practices to Improve Your 9-1-1 Quality Assurance Program
The Call - Winter 2016 - 15
The Call - Winter 2016 - 16
The Call - Winter 2016 - 17
The Call - Winter 2016 - 18
The Call - Winter 2016 - Tech Trends
The Call - Winter 2016 - NENA Helps Bring Disability Awareness Training to the Forefront
The Call - Winter 2016 - 21
The Call - Winter 2016 - 22
The Call - Winter 2016 - Operations
The Call - Winter 2016 - Educational and Operational Issues
The Call - Winter 2016 - 25
The Call - Winter 2016 - Public Safety Product and Service Buyer’s Guide
The Call - Winter 2016 - 27
The Call - Winter 2016 - 28
The Call - Winter 2016 - 29
The Call - Winter 2016 - 30
The Call - Winter 2016 - 31
The Call - Winter 2016 - 32
The Call - Winter 2016 - 33
The Call - Winter 2016 - Index to Advertisers/Advertisers.com
The Call - Winter 2016 - cover3
The Call - Winter 2016 - cover4
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