The Call - Winter 2017 - 11

22. Dick Mirgon - As former ACPO International President
in 2009, Mirgon was the First Joint Chair of the National
Telecommunicator Emergency Response Taskforce (TERT)
and the primary advocate from APCO in the successful drive
to secure high-speed broadband spectrum in the D Block
initiative and legislation. He is an APCO lifetime member.
23. National Associations - These associations have placed
a primary focus on addressing technical, operational as
well as legislative and regulatory issues that affect 9-1-1
services in the U.S.
* National Emergency Number Association (NENA)
* National Association of State Nine-One-One
Administrators (NASNA)
24. Morgan O'Brien - O'Brien is founder of Public
Safety Spectrum Trust (PSST). He has a vision to
move 9-1-1 calls from analogue phone lines to
high speed, dedicated IP networks to support Next
Generation 9-1-1 features. Through this vision and
D Block legislation, he formed a foundation for the
implementation of FirstNet for PSAPs nationwide.
25. Steve Proctor - Former APCO International President
in 1994, Proctor is a PSAP advocate appearing before
the U.S. Congress on numerous occasions to promote
public safety communications and 9-1-1 issues. An early
member of NPSTC, he continues to be actively involved in
9-1-1 issues.
26. Richard Ray - A lifelong advocate for improvements
in the 9-1-1 system and operations as they relate to
accessibility issues for those with physical impairments.
Richard has testified before Congress and the FCC to
strengthen regulations that provide equal access for
those with disabilities in using 9-1-1. His passion has
led to the enforcement of training in TDD by all PSAPs
nationwide and the adoption of voice and video relay
regulations as they relate to PSAP operations.

safety telecommunicators, and first responders receive
fast and efficient information in order to save lives
and property.
30. Phil Salafia - Salafia is a former Connecticut State Trooper
who started PowerPhone, a training company solely
focused on the role of the 9-1-1 call taker/dispatcher and
how to properly prioritize the call through systemized
interrogation of the caller, in 1985. The PowerPhone
philosophy has been widely accepted, resulting in use of
their training programs by PSAP personnel throughout
North America and across the globe.
31. September 11, 2001 - The events of this day in U.S.
history have had a profound effect on the importance
of 9-1-1 and public safety communications initiatives
throughout the country. This core incident identified the
critical nature of PSAPs and 9-1-1 for survivability and
reliability in all situations.
32. John Snapp - John Snapp serves As VP of Technology
for West's safety services division (formerly known as
Intrado). Snapp has served the wireless industry since
1991 and holds 16 patents which include providing
strategic direction and technical guidance on solutions
involving wireless and wireless 9-1-1 call delivery. He was
the chief architect behind the original solution for Text to
9-1-1 in the United States.
33. Steve Souder - Souder is an innovative PSAP manager
in Fairfax, VA, working on 9-1-1 training and education as
well as legislative and regulatory initiatives at the state
and federal levels. He is a well-known public speaker on
new technology that affects the processing of 9-1-1 calls
in the PSAP, as well as dispatch training standards.
34. Jim Voelkl - Editor and founder of 9-1-1 Magazine, which
since 1988 has offered articles on hot 9-1-1 topics, as well
as various perspectives on issues facing 9-1-1 and PSAPs
in North America.

27. Rescue 9-1-1 - A TV show that aired from 1989-1996
by producer Robert Shapiro starring William Shatner.
Shatner's appearances and narration on Rescue 9-1-1
probably did more to raise awareness of the national
9-1-1 system than any other single endeavor. Many credit
the designation by Congress in 1999 of 9-1-1 as the
official emergency number in the U.S. as stemming from
the awareness of 9-1-1 provided by the show.

35. Marilyn Ward - A former APCO International
President in 1996 who worked on a federally funded
initiative called the Public Safety Wireless Advisory
Committee (PSWAC) that examined the challenges
of interoperability and led her to form the National
Public Safety Telecommunications Council (NPSTC), for
which she serves as executive director. She is an APCO
lifetime member.

28. Greg Rhode - Rhode was the first executive director
of the 9-1-1 Institute supporting the Federal E9-1-1
Caucus in Washington, D.C., focused on advancing 9-1-1
legislation to improve 9-1-1 services throughout the U.S.

36. Charles Hugh Warren - "Father of the 9-1-1 surcharge,"
he was a legislator who promoted passage of the 1973
Warren 9-1-1 Emergency Assistance Act in California. The
act identified a surcharge on telephones as a preferred
method of funding 9-1-1 services. The legislation served
as a model for other states struggling with a revenue
stream to fund 9-1-1.

29. Glenn Roach - He has been actively involved in 9-1-1
since the mid 1980's fulfilling leadership roles that
includes operations experience within a Public Safety
Answer Point Operation (City of Houston) to serving in
several State 9-1-1 Program leadership roles, as well as
regional public safety advisory roles throughout the
United States. The Regions and States that Mr. Roach
has supported include, but are not limited to Texas,
Massachusetts, Virginia and Hawaii, Mr. Roach has
dedicated his professional career to advancing
technologies and services of 9-1-1 to ensure that public

37. Reginald Weiser - An industry partner from Canada who
developed 9-1-1 call handling and switching equipment
that came to be known as Positron phone equipment
used in more than 3,000 PSAPs.
38. Tom Wheeler - A long-time advocate of 9-1-1, he was
founder of the Cellular Telephone Industry Alliance (CTIA)
during the early implementation of wireless 9-1-1 services
and later as the FCC Chairman.  ●

Read the digital edition at


Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/
The Call - Winter 2017 - cover4