The Call - Winter 2017 - 16

Traffic Safety Administration (NHTSA)
partner to provide funding and education
on 9-1-1. The National 911 Program's
mission is to provide federal leadership
and coordination in supporting and
promoting optimal 911 services. This
federal "home" for 911 plays a critical
role by coordinating federal efforts that
support 911 services across the nation.
The National 911 Program works with
States, technology providers, public
safety officials and 911 professionals to
ensure a smooth transition to an updated
911 system that takes advantage of new
communications technologies. It also
creates and shares a variety of resources
and tools to help support 9-1-1 systems.
Created by Congress in 2004 as the
911 Implementation and Coordination
Office (ICO), the National 911 Program
is housed within the NHTSA, at the U.S.
Department of Transportation (DOT)
and is a joint program with NTIA in the
Department of Commerce.5
The Federal Communications
Commission (FCC) also plays a very
important role in establishing regulatory
requirements on certain communications
services that are within the Commission's
federal jurisdiction. FCC rules support
the needs of 9-1-1 programs and
9-1-1 authorities throughout the U.S.,
ensuring correct 9-1-1 call routing,
location information, reliability of 9-1-1
networks, and sharing of recommended
best practices.
Since the early nineties, the FCC
has made a commitment to ensure

consumers have access to 9-1-1
services. That policy commitment
still holds today with a dedicated
team of professionals within the
Public Safety and Homeland Security
Bureau (PSHSB).6

Past and Future 9-1-1 Policy
I hope you've found this walk through
9-1-1 policy history enlightening. We
must know where we came from in order
to chart a path for the future, and we
must constantly learning from the past
in order to meet the opportunities of
the future.
After fifty years of evolving 9-1-1
public policy, I believe we can adapt to
technological changes, and I offer you
my observations:
* State 9-1-1 policy shouldn't require
constant tweaking to meet the needs
of evolving technology and funding
* State policy frameworks need to
be nimble. We need to address the
technological changes that can impact
a citizen's access to 9-1-1, as well as
prepare for the implementation of
advanced technologies within the
911 network.
* Federal funding programs and
partnerships (with the States)
for the NG9-1-1 networks needs
Congressional attention. Fifty years
ago, federal support launched our
9-1-1 national infrastructure. It's time
we reinvest in the future.
The future of 9-1-1 will continue to be
grounded in public policy. Throughout
the United States, we see states active in
advancing their laws to accommodate


  Ŷ 9-1-1 Law Ŷ Labor & Employment Law Ŷ Public Safety Law
Naperville 630.682.0085
Mokena 708.478.4600

Elburn 630.365.6441
Woodstock 815.338.8011

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6/22/11 10:14:22 PM

changing technologies and planning for
NG9-1-1. Congress has also drafted public
policy focused on NG911. I'm optimistic
that our policy officials will dedicate
resources to ensuring all citizens and
visitors have access to 9-1-1, regardless
of the technology, and will provide
public safety with the communications
technologies that aid them in saving lives
and property.  ●


1. The Challenge of Crime In A Free Society. A
report by The President's Commission on Law
Enforcement and Administration of Justice.
United States Government Printing Office,
Washington, D.C. February 1967.
2. AT&T Units Plan "911" Emergency Number
Nationwide; Cost Will Exceed $50 Million, Wall
Street Journal News Roundup., Jan. 15, 1968
3. Status of Legislation Concerning 911 The
Emergency Telephone Number. With a
Suggested 911 Emergency Telephone Number
Act, with Supporting Analysis. July 1979, U.S.
Dept. of Transportations, National Highway
Traffic Safety Administration. U.S. Dept. of
Commerce, National Telecommunications and
Information Administration. Washington D.C.
4. National Association of State Nine-One-One

Mary A. Boyd, ENP is Vice President of
Regulatory, Policy and External Affairs
for West's Safety Services and has over
30 years of public safety experience
which spans government, public
safety and the private sector. She has
held many voluntary board positions
with public safety associations. She
is a former president of the National
Emergency Number Association (NENA);
a co-founder of the National Association
of State 9-1-1 Administrators (NASNA).
She currently serves on the boards of
the NG9-1-1 Institute board of directors,
the Industry Council for Emergency
Response Technologies (iCERT) and is
also active in the Associated Public-Safety
Communications Officers Association
(APCO). In 2014 Ms. Boyd received
the National Emergency Number
Association's William E. Stanton Award for
lifetime achievement. She also holds an
undergraduate degree from St. Edwards
University, and has pursued advanced
studies at Northwestern University,
Kellogg School of Management.

Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/
The Call - Winter 2017 - cover4