The Call - Winter 2017 - 21

T E C H T R E N DS

The Current and Future Benefits
of NG9-1-1

Roger Hixson
NENA Technical Issues Director
Did you know that you don't need a
100% Next Generation 9-1-1 system in
place to start benefiting from many of
the features and functions available
in an NG environment? States and
jurisdictions with "transitional" NG9-1-1
are already reaping the benefits. And
having true NG9-1-1 capability in place
sooner rather than later, compliant with
the NENA architectural standard and
other related standards, provides more
immediate positioning to take advantage
of technological developments as they
occur and as certain additions are made
by major stakeholders. Let's inspect the
benefits obtainable now, and those that
will be enabled as originating service
providers and 9-1-1 authorities add
certain features.
Some benefits quoted by 9-1-1
authorities for statewide NG9-1-1 systems
in place now:
* Reduction of network costs through
use of IP networks * Reduced call set up
time * Faster emergency response times
* Improved quality of service, such as more
advanced routing control * Efficient use
of resources * PSAPs are open/flexible to
future technological advances * Increased
reliability and increased disaster
recovery of the delivery network * Clearer
demarcations of responsibility and
accountability * Reduced potential points
of failure in the network * Transferability
of 9-1-1 calls and location data statewide
* The ability of PSAPs to exchange incident
data * LATA boundaries, wire centers,

and rate centers do not restrict area
of service * Improved accessibility and
increased compatibility that ensure
open/equal access to the emergency
response system, including those with
disabilities * Service parity for all 9-1-1
callers * Database control of policy
rules for overflow and alternate routing
* Interoperability * Expandable to include
other jurisdictions or entities, such as
other states * Increased operations
logging of call delivery to improve
processing policies * Easier upgrades
and maintenance due to core services
features * Readiness for real-time text
Let's focus on that last benefit for a
second to talk about one of the major
issues with our NG9-1-1 transition. A
near-term benefit of NG is the ability to
implement real-time text (RTT), which
is a much more effective method of
texting to 9-1-1 than the current TTY or
Interim SMS solutions. RTT requires an IP
network and system between users and
the PSAP, and location-based routing of
messaging. If PSAPs want to be able to
receive pictures and video, same story.
Of course, carriers and other service
providers have to support RTT and video
for 9-1-1, and that requires that they
implement their end of the process.
And that highlights a relationship
truth in the journey to NG9-1-1. In the
major case of wireless calling, there are
four major entities: the handset, the
originating provider, the 9-1-1 system
service provider, and the PSAP. Each of
these entities uses standards that must
work together seamlessly to accomplish
end-to-end 9-1-1 service, and there are
dependencies between them.
When the development, testing, and
implementation timeframes of these
standards don't match up, the ability
to use the related features is impaired.
There is little coordination, either with
or without regulatory requirements,
to see that all parts of the process are

PUBLIC SAFETY NEEDS
TO COME TOGETHER AS
A GROUP AND A FORCE
TO BE AGGRESSIVE
ABOUT BEING PREPARED
IN THEIR PART OF
THE PROCESS, AND TO
PRESS FOR OTHERS TO
MOVE FORWARD IN A
COORDINATED MANNER.
IT IS NOT ACCEPTABLE
OR WORKABLE TO STAND
STILL. ONLY THEN WILL
MAJOR PROGRESS BE
MADE TO REALIZE
THE POTENTIALS
OF NG9-1-1 IN THE
RAPIDLY EVOLVING
TELECOMMUNICATIONS
TECHNOLOGY AND
OPERATIONAL
ENVIRONMENT THAT
WE LIVE IN.
ready in a similar timeframe. As a result,
disjointed actions take place over a
longer period of time than is desirable
or necessary to move the whole
picture forward.
The 9-1-1 caller expects and
assumes that all parties are providing
9-1-1 services to meet their needs for
emergency calling. Financial, policy, and
business priorities affect the evolution
of 9-1-1 service. We have multiple other
parties trying to more quickly "solve"
the problem of providing emergency
service communication, often in
unknowledgeable or simplistic ways.
Public safety needs to come together
as a group and a force to be aggressive
about being prepared in their part of the
process, and to press for others to move
forward in a coordinated manner. It is
not acceptable or workable to stand still.
Only then will major progress be made
to realize the potentials of NG9-1-1 in the
rapidly evolving telecommunications
technology and operational environment
that we live in.  ●

Read the digital edition at www.naylornetwork.com/nen-nxt/

21


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Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
Operations
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/Advertisers.com
The Call - Winter 2017 - cover4
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https://www.nxtbook.com/naylor/NENQ/NENQ0218
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https://www.nxtbook.com/naylor/NENQ/NENQ0417
https://www.nxtbook.com/naylor/NENQ/NENQ0317
https://www.nxtbook.com/naylor/NENQ/NENQ0217
https://www.nxtbook.com/naylor/NENQ/NENQ0117
https://www.nxtbook.com/naylor/NENQ/NENQ0416
https://www.nxtbook.com/naylor/NENQ/NENQ0316
https://www.nxtbook.com/naylor/NENQ/NENQ0216
https://www.nxtbook.com/naylor/NENQ/NENQ0116
https://www.nxtbook.com/naylor/NENQ/NENQ0415
https://www.nxtbook.com/naylor/NENQ/NENQ0315
https://www.nxtbook.com/naylor/NENQ/NENQ0215
https://www.nxtbook.com/naylor/NENQ/NENQ0115
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