The Call - Winter 2017 - 3

what's

Inside

Issue No. 26

6

{FE AT U R E S }
The Leaders of 9-1-1 and
Its Inception
BY NENA HISTORICAL
COMMITTEE - 50TH ANNIVERSARY

13

50 Years: 9-1-1 Grounded
in Public Policy
BY MARY A. BOYD, ENP

6

19

The History of 9-1-1

22

Products and Services Guide

BY STEVE SOUDER

{D E PA R TM E N T S }
4 President's Message
NG9-1-1 is Now a Matter
of When, Not If

5 From the CEO

50 Years and Moving Forward

12 Government Affairs

13

NENA BOARD OF DIRECTORS
President Rob McMullen, ENP
First Vice President Jamison Peevyhouse, ENP
Second Vice President Monica Million, ENP
Northeastern Director Erin Malloy, ENP
Southeastern Director Linda Draughn-Woloski, ENP
North Central Director Gary Bell, ENP
Western Director Patrick Lustig, ENP
Canadian Director Holly Barkwell, ENP
Private Sector Director Ron Bloom, ENP
Immediate Past President Renee Hardwick, ENP

NENA STAFF
Chief Executive Officer Brian Fontes
Communications Director Chris Nussman
Technical Issues Director Roger Hixson, ENP
Education Director Ty Wooten, ENP
PSAP Operations Director
Christopher Blake Carver, ENP
Government Affairs Director Trey Forgety
Special Projects/Exhibits Director
Anna Marie Batt
Member Services Director Bri Robinson
Project Staff Fran Sloan

EDITORIAL REVIEW BOARD
Kevin Bayer, Marc Berryman, John D. Haynes,
Lisa Hoffmann, Jim Kuthy, Ph.D.,
Walt Magnussen, Ph.D.,
Rob McMullen, Susan Nelson, Eric Parry,
Dorothy Spears-Dean, Ph.D., Jerry Turk

To submit a manuscript for consideration or to
apply for a position on the Editorial Review Board,
contact Chris Nussman, Communications Director,
at cnussman@nena.org or at 202-466-4911.
For more information, visit
www.nena.org/nena-magazine.

Hail and Farewell...

Published by

17 Operations

Improving Working Conditions
is Critical to Hiring and
Retaining in 9-1-1 Centers

20 Education & Training

Introducing NENA's Advanced
Police Dispatch Course

21 Tech Trends

The Current and Future
Benefits of NG9-1-1

19

The official publication of the
National Emergency Number Association
1700 Diagonal Road, Suite 500
Alexandria, VA 22314
202-466-4911 | www.nena.org

23 Index to Advertisers/
Advertisers.com
Digital issues of The Call can be viewed online at
www.naylornetwork.com/nen-nxt

5950 NW First Place
Gainesville, FL 32607
800-369-6220 | www.naylor.com
Publisher Heidi Boe
Editor Antonya English
Marketing Natalia Arteaga
Project Manager Tamara Perry-Lunardo
Publication Director Shaun Greyling
Layout Amit Kumar Singh
Advertising Sales Chris Chiccarello,
Brian Donohoe, Tracy Jones, Susan Maracle,
Daniel Narvaez, Raymond Strickland, Matthew Yates
For advertising inquiries, please contact
Shaun Greyling directly at 352-333-3385.
©2018 Naylor, LLC. All rights reserved.
The contents of this publication may not be
reproduced by any means, in whole or in part,
without the prior written consent of the publisher.
PUBLISHED APRIL 2018/NEN-Q0417/4867

Read the digital edition at www.naylornetwork.com/nen-nxt/

3


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Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
Operations
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/Advertisers.com
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/Advertisers.com
The Call - Winter 2017 - cover4
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