The Call - Winter 2017 - 6



By NENA Historical Committee - 50th Anniversary

Since the inception of 9-1-1 services more than fifty years
ago, there have been thousands of individuals and hundreds
of companies/organizations that have contributed to the
advancement, implementation, and provisioning of 9-1-1 in the
United States. While it is impossible to chronicle the contributions
of everyone who has made a difference protecting the lives and
property of those in danger through 9-1-1, we have identified the
top twelve individuals, companies, and organizations that have
been seminal, in our view, to the success 9-1-1 has enjoyed since
that first call in Haleyville, Alabama, on February 16, 1968.
We are also listing the next thirty-eight individuals and/or
businesses and organizations that we feel personify significant
achievements in 9-1-1 during the first fifty years.
We are sure that some people, businesses, and organizations
have been omitted, although not purposely. Those not
recognized on our list also contributed to the advancement,
implementation, and provision of 9-1-1 services in the past
fifty years. For their efforts, we are grateful.
The following individuals and/or organizations are listed in
alphabetical order.
Mary Boyd: Boyd started her career in
9-1-1 as a manager in Texas in the 1980s
before serving as executive director of the
Texas Commission of State Emergency
Communications for 10 years. Throughout
her career, Boyd has been actively involved
in public policy issues through numerous
working groups on 9-1-1 issues, including extensive work on the
FCC Docket 94-102, which established the framework for wireless
9-1-1. She is recognized as a subject matter expert on 9-1-1 issues
having testified before Congress on a number of seminal issues
that affect 9-1-1. Throughout her career in 9-1-1, Boyd has served
in many industry leadership roles as well as Chair of FCC working
groups, focusing on issues such as optimal PSAP architecture
and most recently committee work on the NG9-1-1 Reliability
and Resiliency Taskforce and FirstNet regulatory issues. She was
actively involved in the development and adoption of the NENA
i3 NG911 standard and continues to contribute to that effort
today. She has held both state and national leadership positions



throughout her 40 years of 9-1-1 service, most notably as NENA
National President in 1986. She was granted the William E.
Stanton Lifetime 9-1-1 Achievement Award by NENA in 2017 and
is a member of the NENA Hall of Fame.
Dr. Jeff Clauson: In 1976, a young doctor
in Salt Lake City, UT, realized that many of
the 9-1-1 calls that were being delivered
to 9-1-1 dispatch centers across the nation
were of medical nature. He also realized that
although there was an Emergency Medical
Call Protocol tree established by the National
Highway Transportation Safety Administration (NHTSA), it did
not recommend a systemized and protocol-based interrogation
of the caller or provide a method to determine the priority of
medical response needed. Therefore, he customized the NHTSA
EMD program to address these areas and initially used the system
to support EMS dispatch in Salt Lake City. His lifelong advocacy of
protocol-driven call handling of EMD has resulted in 90 percent
of U.S. PSAPs using EMD protocol, along with a large number of
states requiring EMD for medical response. Many PSAPs also use
protocol-driven interrogation for fire and police calls. Known at
the "Father of EMD" in the U.S., Clauson has made a significant
contribution to timely and accurate 9-1-1 response through his
work, increasing the safety of Americans.
Jack Fuller: In any industry, there is a starting
point where people see a new challenge
and then use their talent, their skills, and
sometimes their own money to provide
solutions. In the early days of 9-1-1, telephone
switching gear was not developed to address
the call-routing scheme of three-digit
numbers. Two ATT employees, Paul Simek and Mike Crews,
developed the switching equipment needed. Since the general
consensus was that 9-1-1 would only be implemented in large
cities, ATT was reluctant to produce the equipment with such a
limited market. Fuller saw this as a business opportunity which
resulted in his existing company, Plant Equipment, producing
the 9-1-1 equipment and then selling it back to ATT, as well as
others in the industry, to market to PSAPs. After being the middle
man in the provisioning of the 9-1-1 equipment and seeing that
9-1-1 was gaining a much larger market, Fuller started selling


Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/
The Call - Winter 2017 - cover4