The Call - Winter 2017 - 8

Until 2009 there were fewer than 20 states in the U.S. with
mandatory and/or voluntary 9-1-1 dispatcher training, and
Florida was not one of them.
Then, in January 2008, the tragic death of a young Florida
mother of two, Denise Amber Lee, started a chain of events that
changed the landscape of mandatory 9-1-1 dispatcher training.
Shortly after her tragic death, Nathan Lee, Denise's husband,
started the Denise Amber Lee Foundation with a primary
focus and mission to raise awareness of the lack of formalized
dispatcher training and quality assurance of 9-1-1 dispatchers
nationwide. In the past 10 years Nathan has travelled the
nation with Denise's story and has made a significant impact
on this area. Nathan and the foundation have contributed
to the establishment of an industry best practice through
the Dispatcher Minimum Training Guidelines as well as the
NENA/APCO/DALF ANSI Standard for Quality Assurance.
Through his impassioned presentation of Denise's tragic
death and the mistakes made by 9-1-1 in that incident, Nathan
has been instrumental in the passage of mandatory legislation
for dispatcher training in four states, including Florida, that
passed the 232-hour mandatory dispatcher training law - the
Denise Amber Lee Act. Furthermore, there are 13 additional
states working on mandatory dispatcher training as a direct
result of Nathan's efforts. In 2010, Lee was recognized by the
E9-1-1 Institute as their 9-1-1 Advocacy Award winner.
Norman Forshee: A former NENA National
President in 2000, Forshee was public safety
manager of a county 9-1-1 system. He
worked on early developmental structure
for CAD systems in Florida while serving as
director of communications. He became
a strong PSAP voice and advocate while
working with both federal and state legislative and regulatory
agencies. He championed the drive to force wireless carriers
to implement Phase II technology in a timely manner through
formal complaint actions with the FCC. He was instrumental
in the first PS/ANI laws with PBX systems. Furthermore, he
implemented the first wireless Phase II 9-1-1 call in the nation
at the St. Clair County, IL, PSAP in October 2001, for which he
was recognized by Senator Hillary Clinton. Forshee is a recipient
on the NENA William E. Stanton Award for Lifetime 9-1-1
Achievement in 2008 and is a member of the NENA Hall of Fame.
Roger Reinke: Without the focused and
dedicated leadership of Reinke, who
is recognized as the "Father of 9-1-1 in
America," 9-1-1 would have floundered in
the early years and may not have been as
widely implemented as it is today. Reinke
worked for the National Telecommunications
and Information Administration (NTIA), and was assigned by
the federal government to direct the development of 9-1-1.
Through the NTIA, he directed and shepherded 9-1-1 through
the federal and state maze of regulations instrumental in the



development of 9-1-1 as not only an idea, but one that was
embraced and implemented throughout America.
In the early days of 9-1-1, between 1966 and 1976, Reinke
played a pivotal role in securing federal funding through the
Law Enforcement Assistance Administration (LEAA), highway
programs, Safe Streets Act, and Emergency Medical Services
Act for early 9-1-1 awareness campaigns, public education,
proof of concept projects, policy development, public safety
training through national and regional conferences, as well
as implementation costs for public safety dispatch centers to
become early PSAPs.
Reinke was instrumental in founding the National Emergency
Number Association (NENA) and is one of the three original
signatures on the National NENA incorporation documents.
He was recognized by NENA as the first recipient of the NENA
Founders award, and was named to the NENA Hall of Fame
for his significant contributions to the advancement and
development of 9-1-1 systems in the 1970s and 1980s.
Jeff "Gunney" Rogerson: Rogerson, one
of the original signatures on the NENA
incorporation documents, was the compass
in keeping the new members of NENA (the
9-1-1 Association) focused solely on 9-1-1
issues in the early years of the association.
He worked on various NENA development
committees and addressed establishment of the bylaws and
governing procedures of the newly formed association.
It is not hard to say that without the focused leadership of
Rogerson in the early years of NENA, the association may have
drifted from its core values and would not have developed
into the association that it is today; solely focused on 9-1-1
technical standards, operational best practices, legislative,
and regulatory issues as well at 9-1-1 public safety awareness
and training. NENA has developed from an association of one
state chapter in Illinois to chapters throughout North America,
including Canada and Mexico, as well as intentional affiliated
chapters today. NENA technical standards are recognized not
only in the U.S. but throughout the world. Many NENA technical
standards have been adopted as "build to" standards by the
9-1-1 industry and many of those standards and operational
best practices are recognized by governmental entities in
legislative and regulatory language throughout North America,
a lasting tribute to the early direction that Rogerson provided
during the formative years of NENA, the 9-1-1 Association.
An employee of Illinois Bell Telephone, Rogerson was
instrumental in the advancement and development of 9-1-1
centers throughout the state of Illinois and the establishment of
governing rules for 9-1-1 with the Illinois Commerce Commission
that served as model regulatory rules for other states to follow
as they implemented 9-1-1 services. Rogerson, along with Roger
Reinke, was instrumental in establishing the first 9-1-1 conference
that was funded by LEAA in Chicago, IL, in 1977 and 1978; in


Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/
The Call - Winter 2017 - cover4