The Call - Winter 2017 - 9

Minneapolis, MN, in 197; in Tulsa, OK, in 1980; and in St. Louis,
MO, in 1981. In late 1981, the Carter Administration ordered that
LEAA funding for 9-1-1 be terminated, as well as the majority
of federal support for the issues facing 9-1-1. It was during this
time that the National Emergency Number Association (NENA)
was formed with the first NENA association being a state
association in Illinois. In early 1982, Rogerson convinced Illinois
Bell Telephone Company to be the primary sponsor for the first
NENA 9-1-1 conference held in St. Charles, IL. Rogerson was given
the William E. Stanton Lifetime 9-1-1 Achievement award in 2006
and is a member of the NENA Hall of Fame.
SCC/Intrado: George
Heinrichs (left) and Stephen
Meer (right) are two of the
visionaries of 9-1-1 who
started their illustrious
careers in public safety
while sheriff's deputies in
Boulder, Colorado. They went on to build a company that became
known as Intrado™. Their vision, especially in network security and
data reliability, set a new bar for excellence in 9-1-1. In 1985 the two
young police officers left the Boulder County Sheriff's Office and
started SCC aimed at providing mainframe solutions to telephone
companies to manage 9-1-1 systems. In 1993, that business model
evolved into what we now call "managed services" where data
services were offered to phone companies that managed 9-1-1
data records. The core product was software that allowed for faster
correction of database errors of the 9-1-1 Master Street Address
Guide (MSAG) that phone companies used to manage 9-1-1
data. This successful partnership laid the foundation for 30 years
of creative and innovative 9-1-1 software solutions by these
two visionaries. SCC, and later Intrado (with George as CEO, and
Stephen as CTO) established an industry standard of excellence

in 9-1-1. During the past 30 years SCC/Intrado has delivered a
multitude of sophisticated software solutions with a primary
focus on data integrity, design of fault tolerant dispatch systems
and policy development work in wireless 9-1-1 deployment, most
notably their work in passing the Wireless Communications and
Public Safety Act of 1999 which provided wireless carriers with
liability protection on par with wireline carriers. Additionally, both
individuals were heavily involved in legislative and regulatory
issues that challenged the delivery of 9-1-1 services, notably in the
passage of the Enhanced 9-1-1 Act of 2004, FCC Docket 94-102, as
well as the development and adoption of the NENA i3 standard for
Next Generation 9-1-1. Their contributions to 9-1-1 reliability are
vast and both have won numerous awards, including Heinrichs
receiving the William E. Stanton 9-1-1 Lifetime Achievement Award
from NENA. Meer was recognized by Ernst and Young in 2005 as
their Entrepreneur of the Year for Technology.
Bill Stanton: William E. Stanton spent
more than forty years in the service of 9-1-1,
beginning as the 9-1-1 service manager with
Ohio Bell in the early 1980's, then serving
on the NENA board and becoming NENA's
first full time Executive Director in 1989. Bill
was instrumental in the establishment of
the Emergency Number Professional (ENP) certification and
advocated for NENA to open a legislative office in Washington,
DC to address federal rules, policy and legislation. He promoted
the advancement and implementation of numerous 9-1-1
systems and appeared before Congress promoting legislation
and regulation of 9-1-1 issues. During his tenure, NENA grew from
1,500 members to more than 6,000 with chapters throughout the
US and Canada. The William E. Stanton Lifetime 9-1-1 Achievement
Award was named in his honor, with Bill being the first recipient in
1999. He is also a member of the NENA Hall of Fame.  ●

Here is a look at thirty-eight other people, organizations, and
companies that comprise those most instrumental in the
conception and development of 9-1-1 during the past fifty years.
1. AT&T - Without the aggressive approach to the roll out of
emergency dialing services, as well as choosing the new
emergency number to be 9-1-1 in January of 1968 - only a
few months after the Presidential Report in 1967 which urged
the creation of a single, universal emergency number - the
reality of 9-1-1 gaining public acceptance and implementation
by early dispatch centers may have floundered.
2. Evelyn Bailey - She was the executive director of
the State of Vermont 9-1-1 Board for ten years until
becoming a consultant focused on 9-1-1 service and
provisioning issues. She chaired the U.S. Department
of Transportation's Wireless E9-1-1 Steering Council,
which produced an industry consensus priority action
plan for wireless E9-1-1 deployment. She has served on
numerous FCC working groups that relate to regulatory

issues facing 9-1-1 and has served in various leadership
capacities with NASNA, serving as president of NASNA in
2001, 2002, 2003, and 2017.
3. Greg Ballentine - Former International President in 2004,
Ballentine was noted for his drive to improve wireless 9-1-1
location accuracy issues. He is an APCO lifetime member.
4. Thera Bradshaw - Former National NENA President in
1994 as well as APCO International President in 2002, she is
a long advocate of 9-1-1, having testified before Congress
on 9-1-1 issues. She has been instrumental in managing
9-1-1 in several major cities as well as implementing NG911
in Hawaii. She is a NENA Hall of Fame member.
5. Tom Breen - An employee of Bell South, Breen was a
long-serving leader of the NENA technical committee who
worked on network and technology issues that challenge
9-1-1 delivery, both for wireline and wireless 9-1-1 calls. He
served on the FCC's Optimal PSAP Architecture working
group. Breen was recognized by NENA when given the

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Table of Contents for the Digital Edition of The Call - Winter 2017

President’s Message
From the CEO
The Leaders of 9-1-1 and Its Inception
Government Affairs
50 Years: 9-1-1 Grounded in Public Policy
The History of 9-1-1
Education & Training
Tech Trends
Products and Services Guide
Index to Advertisers/
The Call - Winter 2017 - Intro
The Call - Winter 2017 - cover1
The Call - Winter 2017 - cover2
The Call - Winter 2017 - 3
The Call - Winter 2017 - President’s Message
The Call - Winter 2017 - From the CEO
The Call - Winter 2017 - The Leaders of 9-1-1 and Its Inception
The Call - Winter 2017 - 7
The Call - Winter 2017 - 8
The Call - Winter 2017 - 9
The Call - Winter 2017 - 10
The Call - Winter 2017 - 11
The Call - Winter 2017 - Government Affairs
The Call - Winter 2017 - 50 Years: 9-1-1 Grounded in Public Policy
The Call - Winter 2017 - 14
The Call - Winter 2017 - 15
The Call - Winter 2017 - 16
The Call - Winter 2017 - Operations
The Call - Winter 2017 - 18
The Call - Winter 2017 - The History of 9-1-1
The Call - Winter 2017 - Education & Training
The Call - Winter 2017 - Tech Trends
The Call - Winter 2017 - Products and Services Guide
The Call - Winter 2017 - Index to Advertisers/
The Call - Winter 2017 - cover4