PestWorld - July/August 2016 - (Page 10)
Smartwatches, augmented reality
glasses and more might become
more prevalent in the workplace.
BY SANDY SMITH
IT WASN'T ALL THAT LONG AGO THAT handheld
devices "disrupted" the pest control services
world. And yet, they already seem like such an
Consider, for instance, the Palm Pilot, which
is less than 20 years old. These days, providing a technician with that technology-so
revolutionary at the time-would be about
as accepted as telling him to connect on social
media through MySpace.
Handheld devices still are the go-to form of
technology-but perhaps not for much longer.
Wearable technology is coming into its own.
That was the focus of a PesTech 3.0 session, "Wearables for the Service Industry," led
by Ari Rogoway, IT director of Sprague Pest
Solutions. Rogoway was a natural to present and lead the discussion, since he leads a
similar think group for Copesan Services, of
which Sprague is a partner company. "In those
conversations, we wanted to move beyond
the 'break-fix' mode," Rogoway said. "It was
time to stop fixing what we've got and look
for something better."
PEST WORLD > JULY / AUGUST 2016
In general, he anticipates that business runs
about a decade behind consumers in terms
of technology. When it comes to wearables,
"consumers are just eating this up, but the
business case hasn't caught up," he said. "We're
looking at how can we get there in baby steps."
That first baby step, then, is moving to
hands-free, not necessarily wearable. That
means low-tech options such as conducive
gloves (that allow the wearer to operate a
smartphone's screen while wearing gloves)
and wearable arm bands. "Our next thing is figuring out voice," Rogoway said. "They inspect
things through a bar code, physically write
their notes, apply their materials, touch the
device with a finger. How can we add voice to
that so that they can dictate their entire order?
We think we can be there in two years."
Wearables are not very far off though.
The smartphone may have replaced the wristwatch, but computing technology is moving
■ Handheld devices still are
the go-to form of technology-
but perhaps not for much longer.
Wearable technology is coming into
■ Smartwatches: The smartphone
may have replaced the wristwatch,
but computing technology is moving onto the arm in space previously
supporting just a time and date.
■ Augmented reality/virtual reality: Augmented reality (AR) adds to
something that is real, and virtual
reality (VR) creates an entirely new
experience. In 2016, a significant
number of new AR/VR devices are
expected to ship.
■ Other wearable devices include:
Walking Assist, which would help
workers bend and lift without hurting the back, embedded chips to
assess health, and drones.
onto the arm in space previously supporting
just a time and date. While some form of smartwatch has been around since 1994-when the
earliest allowed a user to add appointments or
contacts (via a blinking screen)-technology
Table of Contents for the Digital Edition of PestWorld - July/August 2016
Message From the President
Down With Data Breaches
Proving Your IPM Service With a Handheld Generated Report
PesTech: Choosing a Mobile Device
Heard From the Hill: Department of Labor Releases Final Overtime Regulations
Marketing Corner: Communicating to the Public About Mosquitoes
Ask the Expert
Membership Programs: Start a More Meaningful Conversation
Mythbusters: Does Social Media Really Work for My Company?
Calendar of Events
Index to Advertisers
PestWorld - July/August 2016