PestWorld - July/August 2016 - (Page 20)
Proving Your IPM Service with a
Handheld Generated Report
BY ALLIE TAISEY, BCE, NPMA DIRECTOR OF CERTIFICATION
WITH THE ADOPTION OF HANDHELD TECHNOLOGIES, THE documentation coming from a pest
PEST WORLD > JULY / AUGUST 2016
In addition to having sections that document the items listed above, you can set
up your software/reports to help PMPs
know what they must do at every service.
What does the customer expect to see
in a report?
* Conducive conditions/areas of concern
to correct or that were addressed
* Pests found
* Corrective actions taken to resolve pest
What do regulatory agencies require
you to document?
Varies by state. Examples include:
* EPA registration numbers
* Wind speed
What do auditors need to see?
Varies widely by certification program.
While having blank fields dictate how
a PMP performs a service holds him or her
accountable to the industry standards, the
best PMPs know that the documentation of
an exceptional service is found in the "Other
Notes" section. Our industry's professionalism depends on the PMPs who look beyond
the handhelds, speaks with customers,
and thinks creatively about pest problems
and solutions. ●
Note: if the same recommendations are
made at each service and there is no proof
that the customer received, acted on, or
outright refused to act on the recommendation, this requirement is not met.
GreenPro Requirement: The PMP only
used pesticides when justified (by the
number(s), location(s), and types of
pests or the seasonal trends of sitespecific data).
Documentation: Material summary including material, quantity, application method/
rate and location. If pesticide is used without documentation of pest presence, databased rationale must be included.
GreenPro Requirement: A followup service was scheduled within an
appropriate timeframe on any active
Documentation: The date/time of the next
service record for that area.
If your service documentation meets all
these requirements and is not GreenPro certified, you should consider applying! GreenPro
is a free service certification available to
QualityPro Certified companies. Recognize
your service as meeting our industry's standard for "Green" and open up business opportunities from clients that request GreenPro
certified service. To learn more, visit www.
management service has changed. Many companies have transitioned from pen and service ticket forms to printed electronic records.
Either format can achieve the main goal: to tell
the story of your service. Electronic records are
becoming the norm, in part because of the
ability to search all records to identify trends.
This is a must for any account that requires
integrated pest management (IPM).
NPMA defines an IPM/Green service according to the GreenPro principles. If the service
being documented is GreenPro certified, auditors will be looking at all service records for 12
months to determine the following:
GreenPro Requirement: An inspection
was conducted at each service.
Documentation: Note areas and devices
GreenPro Requirement: Monitoring
devices were installed and maintained
for potential pests throughout the year.
Documentation: Device summary including
locations and findings of inspection.
GreenPro Requirement: The number(s),
location(s), and identification of pests
found via inspection/monitoring are
documented at each service.
Documentation: Pest summary including
locations and pest counts (may overlap
with device summary).
GreenPro Requirement: The PMP recommended or performed non-chemical
control strategies such as exclusion,
sanitation or habitat modification
Documentation: Open conditions describing ongoing issues/recommendations.
Conditions resolved by the client or during the service.
GreenPro Requirement: The customer
received recommendations from and
communicated with the PMP.
Documentation: Customer signature
acknowledging the report was received.
Proof of a meeting about open conditions
that were not resolved after multiple services. Documented plan for acting on the
Table of Contents for the Digital Edition of PestWorld - July/August 2016
Message From the President
Down With Data Breaches
Proving Your IPM Service With a Handheld Generated Report
PesTech: Choosing a Mobile Device
Heard From the Hill: Department of Labor Releases Final Overtime Regulations
Marketing Corner: Communicating to the Public About Mosquitoes
Ask the Expert
Membership Programs: Start a More Meaningful Conversation
Mythbusters: Does Social Media Really Work for My Company?
Calendar of Events
Index to Advertisers
PestWorld - July/August 2016