PestWorld - July/August 2018 - 9


Making a Difference


o you feel your
role in the pest
industry has played a part
in impacting lives? What
we do and who we are as
an industry serves a critical role in todays' society.
Whether you're working in the office or out
in the field, you are an important part of the
equation in NPMA's mission to protect public
health, food and property.
It is an exciting time in our industry! Thanks
in large part to the efforts of PPMA, the public's
view is moving away from a "do-it-yourself"
mentality to hiring a professional. There are new
pest problems, and the need for pest control
is on the rise-bedbugs, mosquito-borne illnesses, cockroach allergies and other issues are
increasing the public's awareness of what we
do, and they are choosing to call a professional
more and more. In addition, we are seen by
investors as a very desirable industry, which is
also leading more people to consider a career
in our industry.
As your new NPMA president, my primary
focus is impacting lives. The work we do as pest
management professionals extends beyond
the United States and truly makes a difference
across the globe. Earlier this summer, I had the
opportunity to attend the third Global Summit
of Pest Management Services in Portugal, and
was proud to see the international delegates
come together from around the world to
identify synergies between our associations
and find ways to work together on issues that
impact all our organizations.
Together, we can raise awareness among
the public, government and media about the
important role that the pest control industry

plays in protecting the public from pest health
threats around the world.
We protect our food supply-from grain
to train to store to table, America depends on
what we do to have healthy food on the table.
We protect health-providing safe backyards from mosquitoes and the diseases they
bring, to rats and the filth associated with
them, to cockroach allergens, to bedbugs and
the mental anguish associated with infestation.
We protect property from damage from
termites and other wood destroying insects, as
well as protecting a property's value by keeping it safe and pest-free.
We protect our customer's reputation-by
making sure facilities get high scores on all
inspections. This area is one of rapid growth,
as more and more inspection companies are
involved in our food supply chain. We protect
the reputations of our food service clients from
viral web postings of rats and cockroaches.
What you do is incredibly important, but
it is more than just about what you do-it's
also about who you are! We are involved in
our communities, our houses of worship and
our schools. We serve on boards, we volunteer in our communities, we donate services
and money to causes we believe in, we have
members who have served our country in the
past and the present as reservists. We even
have those who have served in public office.
I am excited for the year ahead as NPMA continues to expand its programs and resources
to support the membership. As an industry, I
am certain we will overcome challenges, take
advantage of opportunities and continue to
impact lives along the way.
Thank you so much for entrusting me as
your NPMA president. I hope to meet you all at
PestWorld this October in Orlando, Florida. ●

Important Note: NPMA has notified members about a so-called
credentialing association named "National Pest Maintenance
Professional Association" or "NPMPA." This scam organization is not
affiliated with the National Pest Management Association ("NPMA")
in any manner. For more information on this matter, please visit


Published for:
National Pest Management Association
10460 North Street, Fairfax, VA 22030
(703) 352-6762 or (800) 678-6722
Fax: (703) 352-3031
Professional and member website:
Consumer website:
Chief Executive Officer:
Dominique Stumpf, CMP, CAE
Editor: Rachel Dittman
2018-2019 NPMA Board
President: Dennis Jenkins
President-Elect: Chris Gorecki
Treasurer: Scott Steckel
Secretary: Justin McCauley
Immediate Past President:
J. Bryan Cooksey, III
Past President Representative:
Billy Tesh
Published by:
Naylor Logo
5950 NW 1st Place
Gainesville, FL 32607
(800) 369-6220 or (352) 332-1252
Fax: (352) 331-3525
Publisher: Dave Evans
Project Manager: Kira Krewson
Editor: Robin Lamerson
Marketing Associate: Nancy Taylor
Publication Director: Shane Holt
Advertising Representative:
Anthony Land
Project Support Specialist:
Hannah Mule
Layout and Pagination: Madhu Rai

©2018 Naylor, LLC. All rights reserved.
The contents of this publication may not be
reproduced by any means, in whole or in part,
without the prior written consent of the publisher.
PestWorld is the bi-monthly publication of the
National Pest Management Association (NPMA).
For advertising information, contact Shane Holt,
Publication Director, Naylor Association Solutions,
at (352) 333-3345 or e-mail


| 9

Table of Contents for the Digital Edition of PestWorld - July/August 2018

President’s Message
Marketing Corner: 5 Ways to Keep Your Company Newsworthy
Membership Programs: NPMA Health Insurance
Ask the Expert
Standards: QualityPro Accreditation
Calendar of Events
Index of Advertisers
PestWorld - July/August 2018 - Intro
PestWorld - July/August 2018 - cover1
PestWorld - July/August 2018 - cover2
PestWorld - July/August 2018 - 3
PestWorld - July/August 2018 - 4
PestWorld - July/August 2018 - 5
PestWorld - July/August 2018 - 6
PestWorld - July/August 2018 - 7
PestWorld - July/August 2018 - 8
PestWorld - July/August 2018 - President’s Message
PestWorld - July/August 2018 - PLANNING FOR GROWTH
PestWorld - July/August 2018 - 11
PestWorld - July/August 2018 - 12
PestWorld - July/August 2018 - 13
PestWorld - July/August 2018 - MARKETING FOR GROWTH
PestWorld - July/August 2018 - 15
PestWorld - July/August 2018 - 16
PestWorld - July/August 2018 - 17
PestWorld - July/August 2018 - 19
PestWorld - July/August 2018 - 20
PestWorld - July/August 2018 - Marketing Corner: 5 Ways to Keep Your Company Newsworthy
PestWorld - July/August 2018 - Membership Programs: NPMA Health Insurance
PestWorld - July/August 2018 - 23
PestWorld - July/August 2018 - 24
PestWorld - July/August 2018 - Ask the Expert
PestWorld - July/August 2018 - Standards: QualityPro Accreditation
PestWorld - July/August 2018 - 27
PestWorld - July/August 2018 - 28
PestWorld - July/August 2018 - 29
PestWorld - July/August 2018 - Index of Advertisers
PestWorld - July/August 2018 - cover3
PestWorld - July/August 2018 - cover4