PestWorld - September/October 2017 - 19

KEY TAKEAWAYS
■ Check technicians'
and salespeople's
driving records not only when
they are first hired but on an
ongoing basis.
■ Ensure that certified pest control
operators really understand
how to read labels and that they
are training technicians with
solid, verifiable and in-depth
instruction about labels, product
application, safety, etc.
■ Review your contracts carefully.
■ Document every service.
■ Stay in contact with customers
to let them know you are
doing everything possible to
resolve problems.
■ Develop OSHA compliance plans.
■ Learn and follow the regulations
for each state you are
operating in.
■ Participate in associations on a
national level and state level to
keep up with regulatory issues.

D

DEFENDING YOURSELF AGAINST LITIGATION
COSTS YOUR COMPANY time and money. Here's

how to limit your business' involvement with
the legal system.
PROBLEM: LIABILITY CLAIMS
FOR AUTO ACCIDENTS
"The number one issue for liability claims with
pest control companies is automobile accidents.
Most are rear-end accidents and involve distracted driving," says Mark H. Ruff, a Maitland,
Florida-based attorney who serves as general
counsel for the Florida Pest Management
Association and represents 60-plus pest control companies.
Pest control companies often fail to evaluate
employees before they let them drive and then
don't conduct follow-up checks of their motor
vehicle records every six months. Businesses
invest in drive cam and GPS technologies, but
don't monitor them to determine which employees are driving unsafely. PCOs are also reluctant
to fire top performers even if they are poor drivers with multiple speeding tickets or a history
of accidents.
Solution: Check technicians' and salespeople's driving records not only when they are first
hired but on an ongoing basis. Ruff suggests a

two-ticket mandate: employees get a warning
for their first ticket and are fired if they get a
second one.
PROBLEM: LIABILITY ISSUES
DUE TO POOR TRAINING
"The weakest link in any litigation is always the
technicians," says Ruff. "You have technicians
going out and performing services and they
either don't have the right training or the proper
supervision so they make mistakes. The other
thing they don't teach them is product labels."
Technicians often don't know and/or use proper
spill control techniques.
There's also a lack of training on building
structures. Technicians drilling into a wall may
hit pipes or gas lines just because they don't
understand basic construction.
Solution: Ensure that certified pest control
operators really understand how to read labels
and that they are training technicians with solid,
verifiable and in-depth instruction about labels,
product application, safety, etc. Be sure technicians are adequately supervised.
PROBLEM: POORLY WRITTEN CONTRACTS
In some states, defendants must pay plaintiffs'
attorneys' fees if they lose a court case. This
PESTWORLD > SEPTEMBER | OCTOBER 2017

| 19



Table of Contents for the Digital Edition of PestWorld - September/October 2017

President’s Message
Employment Law 101
Safety First
Nine Legal Problems You Can Avoid
Making Safety Part of the Job
Pestworld Preview
Lyme Disease: A Clinical Look at a Multisystem Disorder
Marketing Corner: Five Steps to Nail a Media Interview
Standards: Qualitypro Charts the Future of Credentialing
Ask the Expert
The Cost of a Data Breach Could Put Your Pest Control Operation Out of Business
Membership Programs: The New Npma Health Insurance Exchange
Calendar of Events
Index of Advertisers
PestWorld - September/October 2017 - intro
PestWorld - September/October 2017 - cover1
PestWorld - September/October 2017 - cover2
PestWorld - September/October 2017 - 3
PestWorld - September/October 2017 - 4
PestWorld - September/October 2017 - 5
PestWorld - September/October 2017 - 6
PestWorld - September/October 2017 - 7
PestWorld - September/October 2017 - President’s Message
PestWorld - September/October 2017 - 9
PestWorld - September/October 2017 - Employment Law 101
PestWorld - September/October 2017 - 11
PestWorld - September/October 2017 - 12
PestWorld - September/October 2017 - 13
PestWorld - September/October 2017 - Safety First
PestWorld - September/October 2017 - 15
PestWorld - September/October 2017 - 16
PestWorld - September/October 2017 - 17
PestWorld - September/October 2017 - Nine Legal Problems You Can Avoid
PestWorld - September/October 2017 - 19
PestWorld - September/October 2017 - 20
PestWorld - September/October 2017 - 21
PestWorld - September/October 2017 - Making Safety Part of the Job
PestWorld - September/October 2017 - 23
PestWorld - September/October 2017 - 24
PestWorld - September/October 2017 - 25
PestWorld - September/October 2017 - Pestworld Preview
PestWorld - September/October 2017 - 27
PestWorld - September/October 2017 - 28
PestWorld - September/October 2017 - 29
PestWorld - September/October 2017 - 30
PestWorld - September/October 2017 - Lyme Disease: A Clinical Look at a Multisystem Disorder
PestWorld - September/October 2017 - 32
PestWorld - September/October 2017 - 33
PestWorld - September/October 2017 - Marketing Corner: Five Steps to Nail a Media Interview
PestWorld - September/October 2017 - 35
PestWorld - September/October 2017 - Standards: Qualitypro Charts the Future of Credentialing
PestWorld - September/October 2017 - 37
PestWorld - September/October 2017 - 38
PestWorld - September/October 2017 - Ask the Expert
PestWorld - September/October 2017 - The Cost of a Data Breach Could Put Your Pest Control Operation Out of Business
PestWorld - September/October 2017 - 41
PestWorld - September/October 2017 - 42
PestWorld - September/October 2017 - Membership Programs: The New Npma Health Insurance Exchange
PestWorld - September/October 2017 - 44
PestWorld - September/October 2017 - Calendar of Events
PestWorld - September/October 2017 - Index of Advertisers
PestWorld - September/October 2017 - cover3
PestWorld - September/October 2017 - cover4
PestWorld - September/October 2017 - divider1
PestWorld - September/October 2017 - divider2
PestWorld - September/October 2017 - outsert3
PestWorld - September/October 2017 - outsert4
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