Concrete inFocus - Fall 2017 - 26

best practices

THE ROOT
CAUSES

OF POOR
COMMUNICATION
Sue Dyer

F

or the past 10 years, I've asked project
teams "from your experience what is
it that makes one project succeed and
another fail?" More than 95 percent of team
members said that good communication was
the reason for their success and poor communication was the reason for their failures.
Clearly, communication appears to be the key
to team success.
After asking these questions of 134 different project teams and then working with
each team to improve their results, I began
26

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FALL 2017

to realize that often what the team believes
to be a "communication" issue is actually a
symptom of the real problem - or root cause.
When a team identifies its problem as one of
poor communication and then works to try
and resolve the "poor communication" issue,
I found that significant improvement could
not be made. Only by understanding the root
cause can you effectively work to solve the
underlying issue. Over time patterns began
to emerge. I've identified seven different root
causes for team failure for which the project

teams misidentified poor communication as
their issue.
Let's look at each of these root causes in
more detail to see if you identify any that
might be affecting your team and to learn
what you might do to overcome them.

Root Cause #1: Fear
Fear makes team members feel the need to
protect their own interests. When we feel the
need to protect we certainly are not going to



Table of Contents for the Digital Edition of Concrete inFocus - Fall 2017

From the President’s Desk
Corporate Suite
Enviroscene
2017 National Ready Mixed Concrete Association Fleet Benchmarking and Costs Survey
The Root Causes of Poor Communication
Insulating Concrete Forms for Commercial Construction
Engineering: Specifying for Performance
View from Capitol Hill: State of Play of U.S. Infrastructure
2017 Service & Supply Buyers’ Guide
2017 Products & Services Suppliers Guide
Index of Advertisers
Concrete inFocus - Fall 2017 - Intro
Concrete inFocus - Fall 2017 - bellyband1
Concrete inFocus - Fall 2017 - bellyband2
Concrete inFocus - Fall 2017 - cover1
Concrete inFocus - Fall 2017 - cover2
Concrete inFocus - Fall 2017 - 3
Concrete inFocus - Fall 2017 - 4
Concrete inFocus - Fall 2017 - 5
Concrete inFocus - Fall 2017 - 6
Concrete inFocus - Fall 2017 - 7
Concrete inFocus - Fall 2017 - 8
Concrete inFocus - Fall 2017 - From the President’s Desk
Concrete inFocus - Fall 2017 - 10
Concrete inFocus - Fall 2017 - Corporate Suite
Concrete inFocus - Fall 2017 - 12
Concrete inFocus - Fall 2017 - 13
Concrete inFocus - Fall 2017 - Enviroscene
Concrete inFocus - Fall 2017 - 15
Concrete inFocus - Fall 2017 - 16
Concrete inFocus - Fall 2017 - 17
Concrete inFocus - Fall 2017 - 2017 National Ready Mixed Concrete Association Fleet Benchmarking and Costs Survey
Concrete inFocus - Fall 2017 - 19
Concrete inFocus - Fall 2017 - 20
Concrete inFocus - Fall 2017 - 21
Concrete inFocus - Fall 2017 - 22
Concrete inFocus - Fall 2017 - 23
Concrete inFocus - Fall 2017 - 24
Concrete inFocus - Fall 2017 - 25
Concrete inFocus - Fall 2017 - The Root Causes of Poor Communication
Concrete inFocus - Fall 2017 - 27
Concrete inFocus - Fall 2017 - 28
Concrete inFocus - Fall 2017 - 29
Concrete inFocus - Fall 2017 - Insulating Concrete Forms for Commercial Construction
Concrete inFocus - Fall 2017 - 31
Concrete inFocus - Fall 2017 - 32
Concrete inFocus - Fall 2017 - 33
Concrete inFocus - Fall 2017 - 34
Concrete inFocus - Fall 2017 - 35
Concrete inFocus - Fall 2017 - 36
Concrete inFocus - Fall 2017 - 37
Concrete inFocus - Fall 2017 - 38
Concrete inFocus - Fall 2017 - 39
Concrete inFocus - Fall 2017 - Engineering: Specifying for Performance
Concrete inFocus - Fall 2017 - 41
Concrete inFocus - Fall 2017 - 42
Concrete inFocus - Fall 2017 - 43
Concrete inFocus - Fall 2017 - View from Capitol Hill: State of Play of U.S. Infrastructure
Concrete inFocus - Fall 2017 - 45
Concrete inFocus - Fall 2017 - 46
Concrete inFocus - Fall 2017 - 2017 Service & Supply Buyers’ Guide
Concrete inFocus - Fall 2017 - 48
Concrete inFocus - Fall 2017 - 49
Concrete inFocus - Fall 2017 - 50
Concrete inFocus - Fall 2017 - 2017 Products & Services Suppliers Guide
Concrete inFocus - Fall 2017 - 52
Concrete inFocus - Fall 2017 - Index of Advertisers
Concrete inFocus - Fall 2017 - 54
Concrete inFocus - Fall 2017 - cover3
Concrete inFocus - Fall 2017 - cover4
Concrete inFocus - Fall 2017 - OC1
Concrete inFocus - Fall 2017 - OC2
Concrete inFocus - Fall 2017 - OC3
Concrete inFocus - Fall 2017 - OC4
Concrete inFocus - Fall 2017 - OC5
Concrete inFocus - Fall 2017 - OC6
Concrete inFocus - Fall 2017 - OC7
Concrete inFocus - Fall 2017 - OC8
Concrete inFocus - Fall 2017 - OC9
Concrete inFocus - Fall 2017 - OC10
Concrete inFocus - Fall 2017 - OC11
Concrete inFocus - Fall 2017 - OC12
Concrete inFocus - Fall 2017 - OC13
Concrete inFocus - Fall 2017 - OC14
Concrete inFocus - Fall 2017 - OC15
Concrete inFocus - Fall 2017 - OC16
Concrete inFocus - Fall 2017 - OC17
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