Concrete inFocus - Fall 2017 - 27

be open, therefore communication is going
to be stifled. Worse yet, our communication
is likely to be an argument about why we are
right and others are wrong. Letter writing on
positions and inability to solve even simple
problems is the result.
Tip: Trust and fear cannot coexist
To overcome fear, you must work to develop
trust among the team members. Trust develops when you do what you say you are going
to do and by doing your part to help the team
succeed. Teams are interdependent. No one
succeeds unless everyone pulls together. Trust
erodes when someone feels that they are being
treated "unfairly." So always talk about what
is fair, put fairness on the table whenever you
see fear erupting on your project. Then work
to find a way to resolve issues that is fair to
everyone involved.

Root Cause #2:
Misaligned Expectations
When the team members each have a different expectation on how things are supposed
to work you have misaligned expectations.
Most often it is over roles, responsibilities
and authority. With misaligned expectations,
no matter how hard each side tries, it just
can't seem to get together. The team may
be "communicating" but understanding is
not happening.
Tip: Draw a picture
If a picture is worth a thousand words,
then why not draw a picture of how your
team is organized. Who is doing what, how
do people fit into the process? What is their
role? Who has the authority to make which
decisions? What is the decision-making

process? By drawing a picture and allowing
team members to ask questions, you will
begin to align expectations by agreeing on
how things are supposed to (or need to) work.
Doing this exercise should make it very clear
where you have misaligned expectations, or
misunderstanding, on roles, responsibilities
and authority. Then, you can work to come
to agreement.

Root Cause #3: Confusion
Where there is confusion, chaos will
break out. Again, this can be over roles,
responsibilities or processes. When people
aren't sure what they are supposed to do,
not only does the team lose productivity,
there is chaos as people move around trying to figure out how things are supposed
to work. This is true at all levels of the
concrete INFOCUS

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27



Table of Contents for the Digital Edition of Concrete inFocus - Fall 2017

From the President’s Desk
Corporate Suite
Enviroscene
2017 National Ready Mixed Concrete Association Fleet Benchmarking and Costs Survey
The Root Causes of Poor Communication
Insulating Concrete Forms for Commercial Construction
Engineering: Specifying for Performance
View from Capitol Hill: State of Play of U.S. Infrastructure
2017 Service & Supply Buyers’ Guide
2017 Products & Services Suppliers Guide
Index of Advertisers
Concrete inFocus - Fall 2017 - Intro
Concrete inFocus - Fall 2017 - bellyband1
Concrete inFocus - Fall 2017 - bellyband2
Concrete inFocus - Fall 2017 - cover1
Concrete inFocus - Fall 2017 - cover2
Concrete inFocus - Fall 2017 - 3
Concrete inFocus - Fall 2017 - 4
Concrete inFocus - Fall 2017 - 5
Concrete inFocus - Fall 2017 - 6
Concrete inFocus - Fall 2017 - 7
Concrete inFocus - Fall 2017 - 8
Concrete inFocus - Fall 2017 - From the President’s Desk
Concrete inFocus - Fall 2017 - 10
Concrete inFocus - Fall 2017 - Corporate Suite
Concrete inFocus - Fall 2017 - 12
Concrete inFocus - Fall 2017 - 13
Concrete inFocus - Fall 2017 - Enviroscene
Concrete inFocus - Fall 2017 - 15
Concrete inFocus - Fall 2017 - 16
Concrete inFocus - Fall 2017 - 17
Concrete inFocus - Fall 2017 - 2017 National Ready Mixed Concrete Association Fleet Benchmarking and Costs Survey
Concrete inFocus - Fall 2017 - 19
Concrete inFocus - Fall 2017 - 20
Concrete inFocus - Fall 2017 - 21
Concrete inFocus - Fall 2017 - 22
Concrete inFocus - Fall 2017 - 23
Concrete inFocus - Fall 2017 - 24
Concrete inFocus - Fall 2017 - 25
Concrete inFocus - Fall 2017 - The Root Causes of Poor Communication
Concrete inFocus - Fall 2017 - 27
Concrete inFocus - Fall 2017 - 28
Concrete inFocus - Fall 2017 - 29
Concrete inFocus - Fall 2017 - Insulating Concrete Forms for Commercial Construction
Concrete inFocus - Fall 2017 - 31
Concrete inFocus - Fall 2017 - 32
Concrete inFocus - Fall 2017 - 33
Concrete inFocus - Fall 2017 - 34
Concrete inFocus - Fall 2017 - 35
Concrete inFocus - Fall 2017 - 36
Concrete inFocus - Fall 2017 - 37
Concrete inFocus - Fall 2017 - 38
Concrete inFocus - Fall 2017 - 39
Concrete inFocus - Fall 2017 - Engineering: Specifying for Performance
Concrete inFocus - Fall 2017 - 41
Concrete inFocus - Fall 2017 - 42
Concrete inFocus - Fall 2017 - 43
Concrete inFocus - Fall 2017 - View from Capitol Hill: State of Play of U.S. Infrastructure
Concrete inFocus - Fall 2017 - 45
Concrete inFocus - Fall 2017 - 46
Concrete inFocus - Fall 2017 - 2017 Service & Supply Buyers’ Guide
Concrete inFocus - Fall 2017 - 48
Concrete inFocus - Fall 2017 - 49
Concrete inFocus - Fall 2017 - 50
Concrete inFocus - Fall 2017 - 2017 Products & Services Suppliers Guide
Concrete inFocus - Fall 2017 - 52
Concrete inFocus - Fall 2017 - Index of Advertisers
Concrete inFocus - Fall 2017 - 54
Concrete inFocus - Fall 2017 - cover3
Concrete inFocus - Fall 2017 - cover4
Concrete inFocus - Fall 2017 - OC1
Concrete inFocus - Fall 2017 - OC2
Concrete inFocus - Fall 2017 - OC3
Concrete inFocus - Fall 2017 - OC4
Concrete inFocus - Fall 2017 - OC5
Concrete inFocus - Fall 2017 - OC6
Concrete inFocus - Fall 2017 - OC7
Concrete inFocus - Fall 2017 - OC8
Concrete inFocus - Fall 2017 - OC9
Concrete inFocus - Fall 2017 - OC10
Concrete inFocus - Fall 2017 - OC11
Concrete inFocus - Fall 2017 - OC12
Concrete inFocus - Fall 2017 - OC13
Concrete inFocus - Fall 2017 - OC14
Concrete inFocus - Fall 2017 - OC15
Concrete inFocus - Fall 2017 - OC16
Concrete inFocus - Fall 2017 - OC17
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