Membership Matters - March 2018 - 21

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you know about their personal lives? You
need to understand that each employee
wants to be understood. It often has to be
one-on-one and takes time. Often I would
use lunches to discuss how they are
doing, and to let them know I know they
are there and important.
2. Relevance-Do they feel they matter or
their job matters to anyone? One of the
things I did was to thank my chairside
assistant and administrative staff almost
every day for making my day better.
I also had a team huddle each day to
discuss what we were doing that day and
encouraging each of them.
3. Measurement-How can team members
know if they are doing well in your eyes
if you have not given them a measurable
goal against which they can measure their
work? Most salespersons know if they
have hit their daily goal. In dentistry, the
measurement might be a little harder
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to define, but an example I can use is
how I challenged my hygienists each
morning. I asked them to look at their
charts and identify one person each who
had unfinished/unscheduled work to be
done. Their charge was to enlist at least
one patient each with one procedure
that we could start on my schedule when
they checked out that day. There was
no punishment, but we did set that as
an expectation and a goal each day that
would be reviewed and tracked.
These three areas of support and review
give you a window into the team's world, and
positive feedback to them DAILY, so that
you will learn empathy for them. They will
understand that you know they are there,
they have an important job on the team,
they are relevant to you and to the work
of the team, and proper guidance so that
they know if they are being successful in
you eyes.
March 2018

21


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Table of Contents for the Digital Edition of Membership Matters - March 2018

Nicaragua
New Members, Board Meeting Highlights
Events and Education
Molar Movement
Insider Results
ODA Member Benefit of the Month
Compliance Corner
Through the Loupes
The Importance of Emotional Intelligence in Dentistry
Dentists Take Bite Out of Opioid Epidemic
Service to Veterans
Dental Foundation of Oregon
Health Beyond Communities
Index of Advertisers
Classified Ads
Membership Matters - March 2018 - Intro
Membership Matters - March 2018 - cover1
Membership Matters - March 2018 - cover2
Membership Matters - March 2018 - 3
Membership Matters - March 2018 - 4
Membership Matters - March 2018 - Nicaragua
Membership Matters - March 2018 - 6
Membership Matters - March 2018 - New Members, Board Meeting Highlights
Membership Matters - March 2018 - 8
Membership Matters - March 2018 - Events and Education
Membership Matters - March 2018 - Molar Movement
Membership Matters - March 2018 - 11
Membership Matters - March 2018 - 12
Membership Matters - March 2018 - Insider Results
Membership Matters - March 2018 - 14
Membership Matters - March 2018 - ODA Member Benefit of the Month
Membership Matters - March 2018 - Compliance Corner
Membership Matters - March 2018 - 17
Membership Matters - March 2018 - Through the Loupes
Membership Matters - March 2018 - 19
Membership Matters - March 2018 - The Importance of Emotional Intelligence in Dentistry
Membership Matters - March 2018 - 21
Membership Matters - March 2018 - 22
Membership Matters - March 2018 - 23
Membership Matters - March 2018 - Dentists Take Bite Out of Opioid Epidemic
Membership Matters - March 2018 - 25
Membership Matters - March 2018 - Service to Veterans
Membership Matters - March 2018 - 27
Membership Matters - March 2018 - 28
Membership Matters - March 2018 - Dental Foundation of Oregon
Membership Matters - March 2018 - Health Beyond Communities
Membership Matters - March 2018 - 31
Membership Matters - March 2018 - 32
Membership Matters - March 2018 - 33
Membership Matters - March 2018 - Classified Ads
Membership Matters - March 2018 - cover3
Membership Matters - March 2018 - cover4
Membership Matters - March 2018 - outsert1
Membership Matters - March 2018 - outsert2
Membership Matters - March 2018 - outsert3
Membership Matters - March 2018 - outsert4
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