THE SOURCE - Spring 2018 - 16

feature

Conversation with
an APGA Member:

City of Tallahassee Natural Gas Utility

How does your system give back to the
communities you serve?
The City of Tallahassee Natural
Gas Utility is committed to providing
safe, reliable, quality gas service to
our customers. For almost 60 years,
we have safely provided this energy
through a 922-mile network of
underground pipelines, which today serve
approximately 31,000 customers in the
Leon, Gadsden and Wakulla areas. This is
our community - where we live and work
- and being a good community partner
and corporate citizen is vitally important
to us. We emphasize community service
through volunteering and encourage
our employees to participate. The
American Red Cross, United Way and
Second Harvest are among the groups
we support through sponsorship as
well as volunteer time. One of our most
rewarding partnerships has been with Big
Bend Habitat for Humanity where 50 or
so employees turned out recently for four
days of construction work to help build
homes for two deserving families.
Working with our neighborhoods and
local organizations, the utility participates
in community events and provides

support for neighborhood needs. We
use our mobile appliance exhibit and
staff to talk about our programs, safety
and services. This type of community
outreach provides us with an excellent
opportunity to talk face-to-face with our
customers, which really facilitates direct
customer feedback and interaction.

16 THE SOURCE | THE VOICE AND CHOICE OF PUBLIC GAS

What are some barriers for growth or
issues you must face, and how does
your system deal with those?
The economic recession over the
last 10 years affected Tallahassee's Gas
Utility, much the same as the rest of the
gas industry. Florida showed an overall
customer decline during this period.
We in Tallahassee altered our marketing
focus to converting customers (both
commercial and residential) that
were already on our gas line. Through
outreach events with neighborhoods
with low penetration rates, restaurant
marketing programs, and innovative
programs for large commercial and
industrial customers, we were not only
able to maintain customers, but led the
state in growth during these lean times.
Other issues where our customer
base is adversely affected are permitting
issues; and the increasing costs of
equipment, piping, and installations
on both the customer side as well as
the utility side. In addition, increasing
regulatory requirements add costs to
our services, which are passed on to our
customers. These increasing costs affect
customer decisions.
To deal with these challenges, we
offer rebates and low-interest loans
for customers to aid in installation
costs, and we are focused on our infill
development - marketing our product
to customers who are within 100 feet
of our natural gas main, but have not
yet connected. We also work closely
with state and federal organizations to
mitigate the cost impacts associated
with new regulations.
Growth for our overall area is
projected at less than one percent over
the coming years, so significant growth
is not anticipated. Although population



Table of Contents for the Digital Edition of THE SOURCE - Spring 2018

First Person
APGA Events
Disasters Bring Challenges and Opportunities
Furnace Rule Update
APGA Strategic Planning
Conversation with an APGA member: Tallahassee
NGSA’s Winter Natural Gas Outlook Projects Record Demand, Matched by Robust Storage and Production
Promoting Gas Market Growth
New White Paper Offers Guidance to Natural Gas Utilities on Thriving in a Changing Landscape
Legislative Outlook
Marketing Matters
At Last
Advertiser's Index/ Advertiser.com
THE SOURCE - Spring 2018 - Intro
THE SOURCE - Spring 2018 - ebelly1
THE SOURCE - Spring 2018 - ebelly2
THE SOURCE - Spring 2018 - cover1
THE SOURCE - Spring 2018 - cover2
THE SOURCE - Spring 2018 - 3
THE SOURCE - Spring 2018 - 4
THE SOURCE - Spring 2018 - 5
THE SOURCE - Spring 2018 - 6
THE SOURCE - Spring 2018 - 7
THE SOURCE - Spring 2018 - First Person
THE SOURCE - Spring 2018 - 9
THE SOURCE - Spring 2018 - APGA Events
THE SOURCE - Spring 2018 - Disasters Bring Challenges and Opportunities
THE SOURCE - Spring 2018 - 12
THE SOURCE - Spring 2018 - Furnace Rule Update
THE SOURCE - Spring 2018 - APGA Strategic Planning
THE SOURCE - Spring 2018 - 15
THE SOURCE - Spring 2018 - Conversation with an APGA member: Tallahassee
THE SOURCE - Spring 2018 - 17
THE SOURCE - Spring 2018 - NGSA’s Winter Natural Gas Outlook Projects Record Demand, Matched by Robust Storage and Production
THE SOURCE - Spring 2018 - 19
THE SOURCE - Spring 2018 - Promoting Gas Market Growth
THE SOURCE - Spring 2018 - 21
THE SOURCE - Spring 2018 - New White Paper Offers Guidance to Natural Gas Utilities on Thriving in a Changing Landscape
THE SOURCE - Spring 2018 - 23
THE SOURCE - Spring 2018 - Legislative Outlook
THE SOURCE - Spring 2018 - 25
THE SOURCE - Spring 2018 - Marketing Matters
THE SOURCE - Spring 2018 - 27
THE SOURCE - Spring 2018 - 28
THE SOURCE - Spring 2018 - At Last
THE SOURCE - Spring 2018 - Advertiser's Index/ Advertiser.com
THE SOURCE - Spring 2018 - cover3
THE SOURCE - Spring 2018 - cover4
THE SOURCE - Spring 2018 - outsert1
THE SOURCE - Spring 2018 - outsert2
THE SOURCE - Spring 2018 - outsert3
THE SOURCE - Spring 2018 - outsert4
https://www.nxtbook.com/naylor/PGAQ/PGAQ0218
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https://www.nxtbook.com/naylor/PGAQ/PGAQ0417
https://www.nxtbook.com/naylor/PGAQ/PGAQ0317
https://www.nxtbook.com/naylor/PGAQ/PGAQ0217
https://www.nxtbook.com/naylor/PGAQ/PGAQ0117
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https://www.nxtbook.com/naylor/PGAQ/PGAQ0116
https://www.nxtbook.com/naylor/PGAQ/PGAQ0415
https://www.nxtbook.com/naylor/PGAQ/PGAQ0315
https://www.nxtbook.com/naylor/PGAQ/PGAQ0215
https://www.nxtbook.com/naylor/PGAQ/PGAQ0115
https://www.nxtbookmedia.com