THE SOURCE - Summer 2017 - 9

first person

Serving the Community
The theme of this issue is how APGA member utilities can best serve their communities. More specifically,
how do APGA members - both large and small - demonstrate that they are good citizens in the
communities in which they live, work, and serve? Consistent with President Trump's theme to Make America
Great Again, our member utilities continually seek to build, sustain, and grow customer relationships. Our
members seek to achieve one success, then build upon that success with a series of accomplishments at a
local level, community-by-community, then state-by-state. Eventually, the victories and triumphs culminate
into better and more vibrant communities across America.
In this issue, we feature a few examples of how APGA members provide high value service to their
customer-owners. For example, City Utilities of Springfield describes the efforts they take to raise the overall
level of safety in the community they serve. Our highest rated speaker at this year's Gas Supply Conference,
Donnie Sharp from Huntsville Utilities, follows-up his Clearwater presentation with more details of how he
achieves favorable gas costs for his customers. House Energy and Commerce Committee Chairman Walden
weighs-in with a brief Q&A about the role natural gas plays in making America great again.
Since the inauguration of President Trump in January, APGA leadership and staff have been focused and
engaged with the new Administration and Congress to make sure our perspective is heard and considered.
APGA Chair Jim Hodges and Direct-Use Task Group Chair Arthur Corbin have both travelled to D.C. to meet
with Administration representatives to highlight APGA's concerns about the growing bias against the
direct-use of natural gas. We are very pleased to say that both Jim and Arthur, as well as the APGA message,
were warmly received.
During our meetings, we explained that over the last several years, America's natural gas utilities have
experienced an ideological bias that imposed higher costs upon our residential and commercial customers,
thus placing them at a competitive disadvantage. We expressed concern that many recent Department
of Energy (DOE) rulemakings are driven by a misguided environmental philosophical push to divest our
nation from fossil fuel use regardless of costs and hardship on the customers we serve. We pointed out that
the two venues often used as the forum to impose decarbonization policies in our society are appliance
efficiency standards and building codes.
As the new Administration begins its work to execute President Trump's policies, we expect to see
clear improvements. During our meetings, APGA suggested opportunities for the Administration to
consider reversing inappropriate biases in order to dramatically improve the manner in which the federal
government serves the American people - specifically, through promoting equipment and building energy
efficiency programs. At this early date, we are optimistic about the Trump Administration's support for the
natural gas industry.
APGA Chairman Jim Hodges and his wife, Carol, hope you will make plans to join us at the beautiful
Hyatt Regency in downtown San Francisco from July 23 through 26. The APGA Annual Conference is an
opportunity for you to hear directly from policymakers, as well as APGA's leaders and staff. On this year's
agenda, we have speakers from both the government and industry who will provide updates on the issues
of the day including natural gas supply, pipeline safety, and NGVs. The Hyatt Regency is a spectacular venue
just across the Embarcadero from the Ferry Building Marketplace. As always, our Annual Conference will
offer you an opportunity to develop and renew friendships in an atmosphere that encourages both work
and pleasure. We hope to see you there!

Bert Kalisch
APGA President and CEO

THE SOURCE | SUMMER 2017, VOL. 9, ISSUE 4 9



Table of Contents for the Digital Edition of THE SOURCE - Summer 2017

First Person
APGA Events
Q&A: Representative Walden
A Conversation with an APGA Member
Look Out Your Window
Winning Insight into Gas Losses
Electrify, Electrify
Furnace Rule Update
Legislative Outlook
The Pipeline
Marketing Matters
At Last
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THE SOURCE - Summer 2017 - cover1
THE SOURCE - Summer 2017 - cover2
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THE SOURCE - Summer 2017 - 5
THE SOURCE - Summer 2017 - 6
THE SOURCE - Summer 2017 - 7
THE SOURCE - Summer 2017 - 8
THE SOURCE - Summer 2017 - First Person
THE SOURCE - Summer 2017 - APGA Events
THE SOURCE - Summer 2017 - 11
THE SOURCE - Summer 2017 - Q&A: Representative Walden
THE SOURCE - Summer 2017 - A Conversation with an APGA Member
THE SOURCE - Summer 2017 - 14
THE SOURCE - Summer 2017 - 15
THE SOURCE - Summer 2017 - Look Out Your Window
THE SOURCE - Summer 2017 - 17
THE SOURCE - Summer 2017 - Winning Insight into Gas Losses
THE SOURCE - Summer 2017 - 19
THE SOURCE - Summer 2017 - Electrify, Electrify
THE SOURCE - Summer 2017 - 21
THE SOURCE - Summer 2017 - Furnace Rule Update
THE SOURCE - Summer 2017 - Legislative Outlook
THE SOURCE - Summer 2017 - 24
THE SOURCE - Summer 2017 - 25
THE SOURCE - Summer 2017 - The Pipeline
THE SOURCE - Summer 2017 - Marketing Matters
THE SOURCE - Summer 2017 - 28
THE SOURCE - Summer 2017 - At Last
THE SOURCE - Summer 2017 - 30
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THE SOURCE - Summer 2017 - cover4
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THE SOURCE - Summer 2017 - outsert3
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