Paper360 - January/February 2018 - 11

Fig. 1: Causes of accidents. (Source: U.S. Department of Energy Human Performance
Improvement Handbook.)

INTEGRATING HUMAN
AND ORGANIZATIONAL
PERFORMANCE PRINCIPLES
IP is changing how we define safety performance. Rather than defining good safety
performance as the absence of injuries, we
are defining good safety performance as the
presence of defenses or the capacity to manage hazards at our facilities. We are integrating the HOP principles into our systems and
processes. Over the past few years we have
worked with HOP consultants and benchmarked ourselves against other companies
practicing the principles.
It is human nature to make mistakes-we
all do it. About 80 percent of accidents are
because of human error; 70 percent of those
are actually because of latent organizational
weaknesses (see Fig. 1). HOP principles help
us understand these weaknesses. That is why
IP is working to understand where and how
we can integrate "Layers of Protection" into
our existing systems and build capacity.
One way we are incorporating these principles is by thinking of incident reviews as
event learnings. We are beginning to think
more about what failed rather than who
failed. This involves understanding what
happened during an event by talking directly
to the people closest to the event. We want to
study what took place or failed before this
event occurred. Figure 2 helps visualize how
an event occurs.
We are making deliberate efforts to introduce and educate everyone in the enterprise
on HOP principles; I am sure this will help
us prevent serious injuries.

FOSTERING ENGAGEMENT
IN A CULTURE OF CARING
On our journey to achieving an injury-free
workplace, we need 100 percent engagement
from our team members and contractors at
all IP locations globally. Every year we continue to strengthen our relationships with our
union leaders, customers, suppliers, vendors,
contractors, joint-venture partners, and other
business partners, and I can say with confidence that it makes a difference. Through
these relationships, we are improving our
communications and learning how we can
best implement new initiatives. I believe that
these partnerships are absolutely necessary
for us to send people home safely at the end
of each day.
Recently, one of our facility managers said,
"The leaders in my mill want to do the right

thing. They care and want to send everyone home safely, but they don't always know
how." This statement resonated with me.
I truly believe we all genuinely care about
our team members and want everyone to go
home safely at the end of the day. However,
in the past, the desire to keep everyone safe
conflicted with production pressures. That's
no longer the case.
We are providing our team members with
safety leadership skills to feel empowered
and courageous when it comes to safety by
intervening and finding ways to build in layers of protection. To be injury-free, we must
have caring leaders who have integrity and an
attitude that energizes and inspires ownership, responsibility and accountability. These
leaders set the tone and instill in others the
same courage and confidence.
A true safety leader demonstrates care and
safe behaviors as a core value-regardless
of business conditions or production priorities. As our senior vice president of global
manufacturing, Tommy Joseph, often says,
"We are encouraged by our progress, but we
cannot be completely satisfied. We have more
work to do."
LOOKING AHEAD TO AN
INJURY-FREE WORKPLACE
International Paper is now looking at
safety differently. We are pointing the finger
less and asking good questions to learn from
each event. We are building a culture that
is rooted in caring for our team members,

Fig. 2: How events occur. (Source: U.S. Department of Energy Human Performance
Improvement Handbook.)

Paper360º JANUARY/FEBRUARY 2018

11



Table of Contents for the Digital Edition of Paper360 - January/February 2018

Setpoint
Over the Wire
On the Journey to Injury-Free
2018 Outlook
Welcome to Scappoose
A Novel Synthetic Adsorbent for Pitch Control
TAPPI Journal Summaries
A New Resource for R&M Professionals
Reliability Interview: Steven Mjoen, Catalyst Paper
Leadership in Reliability & Maintenance
Global Trade and the Pulp and Paper Industry
TAPPI News
ASPI News
Advertisers’ Index
Paper360 - January/February 2018 - Intro
Paper360 - January/February 2018 - cover1
Paper360 - January/February 2018 - cover2
Paper360 - January/February 2018 - 3
Paper360 - January/February 2018 - 4
Paper360 - January/February 2018 - 5
Paper360 - January/February 2018 - Setpoint
Paper360 - January/February 2018 - 7
Paper360 - January/February 2018 - Over the Wire
Paper360 - January/February 2018 - 9
Paper360 - January/February 2018 - On the Journey to Injury-Free
Paper360 - January/February 2018 - 11
Paper360 - January/February 2018 - 12
Paper360 - January/February 2018 - 13
Paper360 - January/February 2018 - 2018 Outlook
Paper360 - January/February 2018 - 15
Paper360 - January/February 2018 - 16
Paper360 - January/February 2018 - 17
Paper360 - January/February 2018 - Welcome to Scappoose
Paper360 - January/February 2018 - 19
Paper360 - January/February 2018 - insert1
Paper360 - January/February 2018 - insert2
Paper360 - January/February 2018 - 20
Paper360 - January/February 2018 - 21
Paper360 - January/February 2018 - 22
Paper360 - January/February 2018 - 23
Paper360 - January/February 2018 - 24
Paper360 - January/February 2018 - 25
Paper360 - January/February 2018 - A Novel Synthetic Adsorbent for Pitch Control
Paper360 - January/February 2018 - 27
Paper360 - January/February 2018 - 28
Paper360 - January/February 2018 - 29
Paper360 - January/February 2018 - TAPPI Journal Summaries
Paper360 - January/February 2018 - 31
Paper360 - January/February 2018 - 32
Paper360 - January/February 2018 - Reliability Interview: Steven Mjoen, Catalyst Paper
Paper360 - January/February 2018 - Leadership in Reliability & Maintenance
Paper360 - January/February 2018 - insert3
Paper360 - January/February 2018 - insert4
Paper360 - January/February 2018 - 35
Paper360 - January/February 2018 - 36
Paper360 - January/February 2018 - Global Trade and the Pulp and Paper Industry
Paper360 - January/February 2018 - 38
Paper360 - January/February 2018 - 39
Paper360 - January/February 2018 - 40
Paper360 - January/February 2018 - 41
Paper360 - January/February 2018 - 42
Paper360 - January/February 2018 - TAPPI News
Paper360 - January/February 2018 - 44
Paper360 - January/February 2018 - ASPI News
Paper360 - January/February 2018 - Advertisers’ Index
Paper360 - January/February 2018 - cover3
Paper360 - January/February 2018 - cover4
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