PRSM 2017 Trends Report - (Page 7)

2017 PRSM trends report ExEcutivE Summary The 2017 PRSM Trends Report identifies five industry trends addressed throughout the retail industry by facilities management professionals and suppliers managing multi-site facilities. The future of FM is just around the corner. A sea change in FM's role in retail is taking place - in terms of HR management, systems management, construction/ project management and property management. An onslaught of technology - from cybersecurity to the Internet of Things (IoT) - has also changed the landscape of retail facilities management. Higher education requirements and keen consideration of customer experience in the retail environment are other factors affecting the FMs role in operations. trEndS OvErviEw The FM of the Future - Strategic Leaders The FM of the Future is here with an increasing set of responsibilities that will determine the success of a retail business and includes human resources, vendor relations, reporting systems, construction, project management, property management and financial management. The FM of the future will have to manage multiple, complex systems all generating big data that must be analyzed, sorted and interpreted to ensure maximum ROI on every facilities investment. Relationships Sell - Stop Selling and Be Successful! The trend in successful retail FM marketing and sales is built around understanding retail FM needs, psychology, vertical markets, and establishing relationships, using case studies and testimonials, and delivering value - not selling products and services. Suppliers should use a focused as well as a consultative sales approach and sell themselves throughout the procurement process, fully answering questions and being prepared for interviews as well as being transparent in their dealings, and not overselling capabilities. Technology - Data-Driven Decision-Making All the buzz in retail FM is about the Internet of Things (IoT), cybersecurity, the digital ceiling and augmented reality. As these new technologies play out in the retail space, the role of FM changes, along with the shopping experience itself. Learn how new technologies, data collection and analysis and BMS/EMS/CMMS will drive FM going forward. The Regulatory Tidal Wave Is Coming While federal regulations have the most widespread impact, most new regulations or changes begin at the state or even local level. Given the regional, national and global depth of retailers, it's important to stay one step ahead of the compliance curve. Municipal agencies are quick to respond with new laws when it comes to public incidents and events. Evolution of the Shopping Environment Over the last 20 years, the retail landscape has evolved from a slew of large indoor shopping malls into highly specialized, top trend stores, pop-ups, outlet centers and high-end malls. Those now vacant shopping malls are transforming the FM role into property management, as empty space is leased out. Further, retailers are leaning on their FMs to play a larger part in making the retail environment attractive to customers, enticing them to shop in the physical stores instead of perusing the Internet. l I 2017 TRENDS REPORT I 7

Table of Contents for the Digital Edition of PRSM 2017 Trends Report

Executive Summary & Trends Overview
The FM of the Future – Strategic Leaders
Relationships Sell – Stop Selling and Be Successful!
Technology – Data-Driven Decision-Making
The Regulatory Tidal Wave Is Coming
Evolution of the Shopping Environment
Advertiser's Index

PRSM 2017 Trends Report