Public Safety Communications - July/August 2015 - (Page 18)

Public Broadcast ASAP to the PSAP Alive & doing great, but where's ADT? by Bill Hobgood T he Automated Secure Alarm Protocol (ASAP) continues to accelerate in many areas of the U.S. The program was frst piloted by York County, Va., the city of Richmond, Va., and Vector Security in July 2006 as a spinoff of APCO's Project 36 before becoming an American National Standard in January 2009 known as the External Alarm Interface Exchange. The program was rebranded as ASAP in 2011 when a new message broker managed by the Central Station Alarm Association (CSAA) was implemented. The ASAP ANSIstandard was renewed in August 2014 as APCO/CSAA ANS 2.101.2-2014 Alarm Monitoring Company to Public Safety Answering Point (PSAP) Computer-Aided Dispatch (CAD) Automated Secure Alarm Protocol (ASAP). ASAP at a High Level The ASAP program is designed to reduce 9-1-1 processing time and, in turn, reduce response times by frst responders. The program is a standardized data exchange between alarm monitoring central stations and 9-1-1 PSAPs. Alarm notifcations are delivered to participating PSAPs' CAD systems in a matter of seconds using Nlets (the International Justice and Public Safety Network) as the main transport method, coupled with the state message switches and the CSAA message broker. The shortened 9-1-1 call processing time can reduce response times by up to three minutes or more. The ASAP program eliminates telephone calls between the alarm central stations and 9-1-1 PSAPs. Because the process is completely automated, miscommunications and mistakes made between alarm operators and PSAP staff are eliminated. Announcement by ADT More than 50 ASAP-related presentations have been conducted over the past few years, each with an update about new PSAPs and central stations that have joined the program, updated statistics from participating PSAPs, and other interesting information. When audiences see the list of central stations that will be participating in the ASAP program in the future, the most commonly asked question is, "When is ADT coming on board with ASAP?" After all, ADT is ranked as the largest central station in the country. The PSAPs that use ASAP know the benefts frsthand and are aware of the major positive impact that can be expected once "number one" ADT goes live with the ASAP program. So why has ADT been delayed in joining the program? In 2012, Tyco, ADT's parent company, announced a move to break up the company into three entities. From 18 * Public Safety Communications this move, ADT Security Services was created as an independently traded company. The separation took time to complete, but was achieved in October 2014. Today, ADT Security Services is the largest provider of alarm installation and monitoring services for the residential and small business market in North America. During a discussion with Tom Nakatani, IT director for ADT Security Services, at the Electronic Security Expo (ESX) held in Baltimore in June, the best news was shared: ADT is planning to go live with the ASAP program by the fall of 2015 or sooner. When asked if the announcement could be put into writing and published, Nakatani's answer was, "Yes, absolutely." As a result of this milestone announcement, all PSAPs currently using ASAP should experience a signifcant reduction in 10-digit call volume once ADT goes live with each agency. Those PSAPs will have ADT's alarm notifcations delivered effciently and accurately via the ASAP program. ADT monitors more than 6 million alarm systems, so the announcement is likely to create peer pressure among other alarm companies to step up and participate in the ASAP program as well. Stanley Convergent Security Solutions and Diebold are already expected to be online with the ASAP program by fall 2015 or sooner. ASAP Program Status The number of PSAPs participating in the ASAP program has doubled in the past 10 months. As of July 1, 2015, there were 11 PSAPs participating in the program. The matured PSAPs participating in the program include York-Williamsburg-Poquoson, Va.; Richmond, Va.; Houston; Tempe, Ariz.; Washington, D.C.; and James City County, Va. PSAPs that recently joined the program include Morgan County, Ala.; Chandler, Ariz.; Cary, N.C.; Denton County, Texas; and Henrico County, Va. Six additional PSAPs are currently in development or testing and will be operational by fall 2015. Ten central stations are in production, with 10 additional stations currently in development and/or testing. Some of the central stations going live soon include Nashville-based Alarm Detection Systems, Diebold, Richmond Alarm, ADT and others. ASAP Outcomes in Houston David Cutler, director of the Houston Emergency Center (HEC), reported savings of nearly $400,000 annually from reduced call volume to HEC's 10-digit number. "These dollars were re-purposed within the department to expand training, supervisory and July/August 2015

Table of Contents for the Digital Edition of Public Safety Communications - July/August 2015

Board of Directors, Executive Council & Chapter Presidents
President’s Channel Welcome to APCO 2015
Refections Update on the Committee Enhancement Initiative
Open Channel Revisiting the FCC’s 9-1-1 Call Forwarding Rule
On Scene Continuing APCO’s Leadership with Public Safety Apps
Public Broadcast ASAP to the PSAP
Bulletin • 2015 PSAP Award Winners • Jack Daniel Award
CDE #38945 Regional Planning Committees
CDE Exam #38945
CDE #38946 Criteria-Based Dispatching
Institute Schedule
CDE Exam #38946
Telecommunicator Spotlight Kyarah Kuykendall
Top Ops Improving Standards of Professionalism
Cool Cache Consoles, CAD & RMS
Membership Information
Ad Index
Member Services Make Your Voice Count

Public Safety Communications - July/August 2015