Public Safety Communications - December 2014 - 32

How processing alarm
calls is becoming faster
& more effcient
by Christina Dravis
t is not uncommon for today's 9-1-1
communications centers to be required
to do more work with fewer people. An
increase in crime and mobile phones has resulted in more calls for service coming into
the comm center than, say, just ten years
ago, yet staffng in many centers has either
remained the same or even decreased due
to budget cuts or agencies' inability to retain trained personnel. So when a technology comes along that has been proven to reduce the
amount of phone calls coming into 9-1-1 centers by
an average of 10%, it immediately gets the attention
of center managers and directors across the country.
The Automated Secure Alarm Protocol, also known
as "ASAP to the PSAP," was created with three goals in
mind: 1) to reduce telephone calls from alarm monitoring companies to 9-1-1 centers; 2) to eliminate miscommunications between alarm operators and 9-1-1
calltakers and the mistakes that often occur as a result of
those miscommunications; and 3) to reduce PSAP processing times to generate faster response times by law
enforcement, fre and medical feld responders. ASAP
to the PSAP increases effciency and reduces response
times by allowing the information traditionally relayed
by telephone to instead be transmitted automatically
between alarm monitoring companies and PSAPs.

Ideal vs. Reality
Normally, an alarm operator receives a police, fre or
medical alarm on the operator's workstation that is
connected to the alarm company's automation system.
This frst step is done fairly quickly, but the next processes can take up to fve minutes or longer. Under ideal
32 * Public Safety Communications

December 2014



Table of Contents for the Digital Edition of Public Safety Communications - December 2014

Board of Directors, Executive Council & Chapter Presidents
President's Channel
Membership Information
Capitol Dispatch
Reflections
Public Broadcast
On Scene
Bulletin
Update to the National Emergency Communications Plan
Fault-Tolerant Dispatch Systems, Part 2
Employee Engagement in the PSAP
Automated Protocol
Understanding Your Radio Station License
Institute Schedule
CDE Exam
Telecommunicator Spotlight
Cool Cache
Top Ops
Directory
Ad Index
Member Services
Public Safety Communications - December 2014 - 1
Public Safety Communications - December 2014 - 2
Public Safety Communications - December 2014 - 3
Public Safety Communications - December 2014 - 4
Public Safety Communications - December 2014 - 5
Public Safety Communications - December 2014 - 6
Public Safety Communications - December 2014 - Board of Directors, Executive Council & Chapter Presidents
Public Safety Communications - December 2014 - President's Channel
Public Safety Communications - December 2014 - Membership Information
Public Safety Communications - December 2014 - Capitol Dispatch
Public Safety Communications - December 2014 - 11
Public Safety Communications - December 2014 - Reflections
Public Safety Communications - December 2014 - Public Broadcast
Public Safety Communications - December 2014 - On Scene
Public Safety Communications - December 2014 - 15
Public Safety Communications - December 2014 - Bulletin
Public Safety Communications - December 2014 - 17
Public Safety Communications - December 2014 - Update to the National Emergency Communications Plan
Public Safety Communications - December 2014 - 19
Public Safety Communications - December 2014 - 20
Public Safety Communications - December 2014 - 21
Public Safety Communications - December 2014 - Fault-Tolerant Dispatch Systems, Part 2
Public Safety Communications - December 2014 - 23
Public Safety Communications - December 2014 - 24
Public Safety Communications - December 2014 - 25
Public Safety Communications - December 2014 - 26
Public Safety Communications - December 2014 - 27
Public Safety Communications - December 2014 - Employee Engagement in the PSAP
Public Safety Communications - December 2014 - 29
Public Safety Communications - December 2014 - 30
Public Safety Communications - December 2014 - 31
Public Safety Communications - December 2014 - Automated Protocol
Public Safety Communications - December 2014 - 33
Public Safety Communications - December 2014 - 34
Public Safety Communications - December 2014 - 35
Public Safety Communications - December 2014 - Understanding Your Radio Station License
Public Safety Communications - December 2014 - 37
Public Safety Communications - December 2014 - 38
Public Safety Communications - December 2014 - 39
Public Safety Communications - December 2014 - 40
Public Safety Communications - December 2014 - 41
Public Safety Communications - December 2014 - Institute Schedule
Public Safety Communications - December 2014 - CDE Exam
Public Safety Communications - December 2014 - Cool Cache
Public Safety Communications - December 2014 - 45
Public Safety Communications - December 2014 - 46
Public Safety Communications - December 2014 - 47
Public Safety Communications - December 2014 - Top Ops
Public Safety Communications - December 2014 - Ad Index
Public Safety Communications - December 2014 - Member Services
Public Safety Communications - December 2014 - 51
Public Safety Communications - December 2014 - 52
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