PSC - May/June 2017 Issue - 11

ON Scene

APCO Recognizes Significant Contributions
to Public Safety Communications
By Jeff Cohen

LEADERSHIP IN
LEGISLATIVE
SERVICE

Congresswoman
Norma Torres
U.S. Rep. Norma
Torres first became
involved in politics
through her work for the Los Angeles Police
Department. Torres worked as a public
safety telecommunicator for 17 years before
being inspired to run for elected office, first
for a seat on the Pomona City Council and
then for the city's mayoral office. She later
served in the California State Assembly and
the State Senate, where she championed a
number of bills to advance 9-1-1, including
one that became law in 2009 and resulted in
a system that routes mobile phone callers to

their local PSAP rather than to the California
Highway Patrol during an emergency.
Since being elected to Congress in 2015
to represent California's 35th district,
Congresswoman Torres has continued her
efforts to support public safety and raise public
safety communications issues at a national
level. She strongly supported efforts to classify
public safety telecommunicators as "Protective
Service Occupations" by penning an op-ed and
sending a letter to the Office of Management
and Budget (OMB) objecting to its classification of telecommunicators as "Office and
Administrative Support." She also joined with
Congresswoman Anna Eshoo to request that
the Government Accountability Office (GAO)
conduct an inquiry into the implementation of
Next Generation 9-1-1, the challenges facing
PSAPs, the impact of state diversion of 9-1-1
fees, and the need for federal funding to ensure
PSAPs invest in new technology and training.
Finally, she introduced a House Resolution
supporting the goals and ideals of National
Public Safety Telecommunicators Week. Rep.
Torres' experience as a public safety telecommunicator is unique in Congress, and her continued advocacy on behalf of public safety
communications makes her a powerful leader
for our community.
LEADERSHIP IN
REGULATORY
SERVICE

Roberto Mussenden
Attorney-Advisor,
Public Safety and
Homeland Security
Bu reau, Federa l
Communications Commission
Roberto Mussenden has served for almost
20 years as an attorney advisor at the FCC,
working on public safety communications
issues. Before joining the Commission, he
worked for five years in private practice after
receiving his law degree from the George
Mason University School of Law.

A devoted expert on public safety communications regulation, Mussenden has handled
numerous land mobile radio issues, including license applications, waiver requests,
rulemakings, countless issues related to 800
MHz rebanding, and related regulatory filings and decisions. Mussenden's cheerful
demeanor and expertise are well-known and
much-appreciated by APCO and public safety
agencies across the country.
LEADERSHIP
IN ADVANCING
COMMUNICATIONS
POLICY

Jeffrey Johnson,
Fire Chief (Ret.);
Vice Chairman, First
Responder Network
Authority; CEO, Western Fire Chiefs Association
Chief Jeff Johnson was one of the early
champions of the FirstNet legislation and a
key leader in achieving its successful enactment. After the legislation was passed in
2012, he was appointed by the Secretary of
Commerce to serve as an inaugural member
of the FirstNet Board, where he now serves
as Vice Chairman. Throughout his tenure
on the Board, Chief Johnson has continued
to uphold the vision of FirstNet and advance
the progress of the nationwide public safety
broadband network, representing the best
interests of the public safety community.
As Vice Chairman, he has emphasized the
importance of a unified public safety community, priority and preemption for public
safety, and public safety outreach.
In addition to serving as the Vice
Chairman of FirstNet, Chief Johnson
serves as CEO of the Western Fire Chiefs
Association. He has an extensive public
safety background, with broad experience
at both the local and national levels, including service as the chair of Oregon's Statewide
Interoperability Executive Council, chief and
CEO of the Tualatin Valley Fire & Rescue

PSC | May/June 2017

E

very May, public safety communications practitioners, industry experts
and policymakers converge on the
nation's capital for APCO's annual Public
Safety Broadband Summit and Public Safety
Communications Leadership in Policy
Awards Dinner. APCO's Broadband Summit
provides a forum for members of our community to come together and learn about the
latest technologies and issues affecting public safety communications. The Leadership
Dinner, which is the finale of the two-day
summit, is an opportunity to honor individuals who have contributed significantly
to the field of public safety communications
and reflect upon the successes of our community as a whole.
Previous award recipients have included
members of Congress, commissioners of
the Federal Communications Commission
(FCC) and notable members of the public safety community. This year, APCO is
pleased to recognize four awardees who,
through their leadership and dedication,
have had a lasting impact on the public
safety community.

11



Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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