PSC - May/June 2017 Issue - 19

profession) because if you had a single format
period, comma or space out of place - not to
mention a typo, misspelling or wrong number anywhere - your wanted, stolen tag or
vehicle registration request was immediately
rejected. Then you had to retype the entire
inquiry stream over again, format and filled
fields. It took anywhere from 30 seconds for
a simple tag check, if you were accurate and
relatively quick, to several minutes or longer,
if you were typing an administrative message.
Even then, the responses from the MVA, state
or the FBI almost always came back faster
than it took to send your request.
1980s: DEVELOPMENT OF
COMPUTERIZED RECORDKEEPING AND BASIC CAD

1990s: BEGINNING OF
DIGITAL RECORDING AND
ALARM MONITORING

During the 1990s the reel recording system
was updated to a digital recording system with

Nancie Lutze
working on
a recording
system with
big reels in the
early '90s.

cassette tapes. They still needed to be changed
or there would be no recordings. I remember
numbering and labeling the cassettes with
the dates and times for future reference and
placing them in a specified order for reuse.
When we first began to monitor alarms,
the system was comprised of a big box and
used a roll of paper that had the code and
alarm location. Each time an alarm went off
the system made a noise and printed the information on the paper. We initialed the paper to
document who had acknowledged the alarm.
In the early to mid-90s, my former agency
became a secondary or SSAP, which meant
that our 9-1-1 police-related calls were transferred to us by the primary receiving agency.
This was a big step in receiving emergency
calls, as we would now know in advance when
emergency medical or fire services were en
route to our campus.
continued on page 48

PSC | May/June 2017

In the early 1980s, our division implemented its first computerized record-keeping
system, POSSE. This was upgraded several
years later to POSSE-VT, and then ultimately
to what seemed to be the state-of-the-art-
ALERT. With ALERT, we began data entry
not only of all police CFS cards, but also the
much more data quality- and quantity-intensive entry work of all police activity radio logs
and later police radio cards for all callouts.

ALERT was a superb records database,
particularly for our smaller agency. It was
extremely user friendly in both entry and
research, as it was highly and easily searchable and one of the earlier systems to allow
single-character and word searches in many
useful fields.
A pivotal change came in the early 80s
when agencies began to purchase and use
CAD, which simplified a telecommunicator's
job immensely.
I (Nancie) began my career in 1982 in a
university setting. I purchased our first home
computer as computers were beginning to be
used more frequently in the home and work
environment. Public safety was no different
- in 1985 my former agency purchased their
first CAD. The CAD was basic compared to
today's CAD systems - location, time, name
of caller and call type. We had to use exclamation points before the location, and searches
were not as filtered as they are today.

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19


http://www.watsonconsoles.com http://www.watsonconsoles.com

Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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