PSC - May/June 2017 Issue - 23

the experts! Pick people who know a thing or two about communications centers. There are many great consultants and architects who
specialize in public safety, and even furniture manufactures can help
out with space requirements per position. Often work done pre-project
is without fee - these firms want your business! Do your due diligence to decide on who you like and who knows the business. The less
experience, the more mistakes; the more mistakes, the more money.

It is essential to stay organized - and take a lot of notes! A great
place to start is with your peers. Chances are they have worked with
vendors and have experiences. Next, start talking to the vendors you
are interested in. You will begin to get a feel for what each does along
with your likes and dislikes. Remember, your center will ideally only
be remodeled every 20 years. Look for companies that have stellar
reputations, long-lasting products and great customer service.
DO look for companies who will help you along in your process.
Furniture vendors can often be project managers and do a bit of the
design work (which means cost savings!). Radio vendors often also
have electricians. These vendors will keep you on schedule and on
budget. Time is money!
DO visit vendors at trade shows. This is where you will get to
see new developments as well as touch and feel equipment. Yes, it is
not installed in your center, and it has not been beat up for a couple
years, but it is a great way to gather lots of information quickly. Trade
shows are also amazing places to network with peers from all over the
country. There may be a vendor that you are interested in but that has
not done much work in your region - you can gather insight from
people who may have used them. In the end, it is a small budget line
item to acquire invaluable information.

Most initial design work is complimentary, especially with
furniture manufactures.

Trade shows, such as the APCO Annual Conference and Expo, are
great places to gather ideas and network with peers.

DO visit installs. Trade shows are great, but what happens when
the equipment has been used for several years? How does it hold up?
Are there repetitive problems? How is the customer service? Your
peers will be able to tell you firsthand. Again, you will most likely have
this center for 20 years - a quick way to blow a budget is purchasing
something that will not hold up.
DO look at purchasing contracts. Often your preferred vendor will
be on contracts, such as GSA, HGAC or a local state contract. These
contracts have been created through competitive bids and usually
have the vendor's best pricing. This can save weeks of work for your
purchasing department as well as weeks for a committee to evaluate
the vendors, plus it can help avoid a lengthy bid that would delay your
project. I'll say it again: Time is money!
DON'T buy cheap. You have done your research, talked with
vendors and peers and put together a specification for what you need
continued on page 49

PSC | May/June 2017

Now you have a general idea of space. Let's get into the guts!
What equipment will stay? With a remodel, people generally think
about the basics: flooring, paint, furniture, fixtures. In 9-1-1, there
are so many more variables - and if you are going to be taking all
the equipment off your old setup, you may want to upgrade phones,
radios, CAD, monitors and even minor items like headsets. All
these items will go into your overall budget numbers, so it's best to
make a complete list early on. With restricted budgets, save what
equipment you can.
DON'T skimp on your initial budget numbers. This part is key:
over budget for everything. Inevitably something will go wrong. You
never know if gas prices will go up, if construction will be delayed or
if you'll realize you forgot something essential. Also, your budget may
get cut when presented, so inflating these numbers will only help to
ensure you get everything you want. In the best case scenario, when
the project is complete, you'll come in under budget. We all know
what that means: hero status!
So, you have approval for funding. Whether it is for your full
amount or reduced, you have money! Now what?
DO your due diligence. Ah, yes - the fun part. The part where
after your budget approval has been published in the paper, every
vendor from here to Timbuktu starts knocking on your door pitching
their product. It can be overwhelming, and you may want to ignore all
the calls and run screaming out of the office with your hands in the air.
DON'T freak out. Vendors in the 9-1-1 community are very much
like you. There is a reason we have chosen to work with public safety
professionals: We, too, want to help!

23



Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
https://www.nxtbook.com/naylor/PSCS/PSCS0518
https://www.nxtbook.com/naylor/PSCS/PSCS0418
https://www.nxtbook.com/naylor/PSCS/PSCS0318
https://www.nxtbook.com/naylor/PSCS/PSCS0218
https://www.nxtbook.com/naylor/PSCS/PSCS0118
https://www.nxtbook.com/naylor/PSCS/PSCS0617
https://www.nxtbook.com/naylor/PSCS/PSCS0517
https://www.nxtbook.com/naylor/PSCS/PSCS0417
https://www.nxtbook.com/naylor/PSCS/PSCS0317
https://www.nxtbook.com/naylor/PSCS/PSCS0217
https://www.nxtbook.com/naylor/PSCS/PSCS0117
https://www.nxtbook.com/naylor/PSCS/PSCS0616
https://www.nxtbook.com/naylor/PSCS/PSCS0516
https://www.nxtbook.com/naylor/PSCS/PSCS0416
https://www.nxtbook.com/naylor/PSCS/PSCS0316
https://www.nxtbook.com/naylor/PSCS/PSCS0216
https://www.nxtbook.com/naylor/PSCS/PSCS0116
https://www.nxtbook.com/naylor/PSCS/PSCS0615
https://www.nxtbook.com/naylor/PSCS/PSCS0515
https://www.nxtbook.com/naylor/PSCS/PCSM0715
https://www.nxtbook.com/naylor/PSCS/PSCM0615
https://www.nxtbook.com/naylor/PSCS/PSCM0515
https://www.nxtbook.com/naylor/PSCS/PSCM0415
https://www.nxtbook.com/naylor/PSCS/PSCM0315
https://www.nxtbook.com/naylor/PSCS/PSCM0215
https://www.nxtbook.com/naylor/PSCS/PSCM0115
https://www.nxtbookmedia.com