PSC - May/June 2017 Issue - 31

Example of a web-based scheduling system. Photo credit: Informer Systems.

schedule by day, week or month. The view is
often determined by how an agency chooses
to personalize it.
At a minimum, most scheduling systems
offer the following functions:
* Create, view and modify personal schedules
* Create, view and modify full schedules
* View schedule coverage
* Distribute schedules online
* Create, request, manage and
approve overtime

861996_Schedule.indd 1

*

Monica Corbin-Simon is a Training
Coordinator for the Houston Emergency Center
in Houston, Texas, where she has been employed
since 2008. She is also the current TX-APCO
President. With more than 25 years of experience
in training, supervision and customer service with
the City of Houston, she has taught leadership,
customer service, resume building and interview
skills across the country and enjoys providing
insight to a sometimes oversaturated discipline.

Public Safety Scheduling Experts
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Orlando, FL to Salt Lake City, UT
From small town America to big city USA
Schedule Express™ is the public safety
industry leader when it comes to scheduling
technologies and workforce management.

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Our Customers:
"GREAT product, GREAT instructor, GREAT Service!"
James McNabb, Director - Fond du Lac County, WI
"The payback Schedule Express has provided is astonishing..."
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22/03/17 8:35 pm

PSC | May/June 2017

The HEC eventually purchased Schedule
Express, which offers one-stop shopping
for their busy call center; they no longer
need multiple applications to perform various functions. It also allows them to run
various reports concerning attendance,
time off requests, FMLA and hours of
overtime accumulated.
"It is a very important tool for me to be
able to control and arrange the workloads,"
said Lona. "It makes call takers more accountable for their time and schedule changes,
because they are able to have access to make
necessary changes to their very versatile
work schedule."
Lona said the system is extremely userfriendly for all ranks regardless of whether
they access it from work, home or their
smartphones. "Supervisors and managers
use it to post overtime and approve absence
requests, and call takers can easily sign up
for the overtime and request time off right
from their phone!"
Since most scheduling systems are web
based, they are accessible from any computer
that has internet access. They are typically
highly secure with 256-bit SSL data encryption, and employees can be granted access
to different features based on their unique
login. Since these systems are 100 percent
cloud-based technology, there is no hardware
or software to maintain.
Most employees have access to add,
update, view, print and submit overtime,
sick leave, and vacation requests. Employees
can access their schedule from anywhere,
including their smartphone, either through
a webpage or smartphone app. Although the
face of each scheduling system is different,
it is standard to be able to view your created

* Request and approve absences
* Create, approve, record and request trades
* Generate reports, including seniority and
shift patterns
* Track employees
* Make and view special assignments
More advanced systems allow employees
to assign, submit and request training, and
manage training classes. Some systems even
offer integrated payroll functionality. Since
every center has different needs, it is important to conduct as much research as possible
prior to purchasing the scheduling software
that is right for you. Many vendors offer free
demos and/or free trials lasting between 14
and 30 days to allow you to test the software
before purchasing.

31


http://informersystems.com http://www.InformerSystems.com

Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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