PSC - May/June 2017 Issue - 43

CDE EXAM #44542

2. Obtaining the caller's name in the early
part of the call:
a. is not necessary and has no bearing on
the call.
b. is important for the documentation
aspects of the call.
c. is obtained for documentation as well
as for providing a rapport-building tool
to help the EMD with caller control and
coaching.
d. None of the above.
3. The proliferation in heroin overdosing
has dramatically added to the number of
sudden cardiac arrest events nationwide.
a. True
b. False
4. Following the All Callers Interrogation
sequence and Pre-Arrival Instructions, as
written, is important because:
a. Tested and approved questions ensure
the EMD is able to obtain critical and
pertinent information quickly and
accurately.

USING THE CDE ARTICLES
FOR CREDIT TOWARD APCO
RE-CERTIFICATION(S)
Each CDE article is equal to one credit
hour of continuing education
1. Study the CDE article in this issue.
2. Answer the test questions online or
on the exam page from the magazine
article (photocopies are not
required).
3. List the CDE article information
on the Continuing Education
Reporting form included with your
recertification documents, when you
submit for renewal.
Questions? Call us at 1-888-APCO-9-1-1
(1-888-272-6911)
You can access the CDE exam online! To
receive a complimentary certificate of
completion, you may take the CDE exam
online. Go to http://apco.remote-learner.
net/login/index.php to create your
username and password. Enter the "CDE
article" in the search box, and click on
the "2017 Public Safety Communications
Magazine Article Exams," then click on
"enroll me" and choose "CPR (44542)"
to begin the exam. Upon successful
completion of the quiz, a certificate
of achievement will be available for
download/printing.

c. an adversely affect how we interact

b. Quick and accurate interrogation
benefits the caller and the victim
requesting help. It results in a
rapid response minimizing further
deterioration and potentially
improving or saving a life.

with the caller and we must guard
against it.
d. All of the above.

8. Proper identification of agonal
respirations is a vital EMD skill that can
minimize delays in call entry and dispatch
of EMS units.
a. True
b. False

c. Compliance protects the EMD
and the agency from potential
negligence claims.
d. All of the above.

5. Sticking to the script must be combined
with the proper voice attributes in
order to ensure that instructions are
communicated clearly.
a. True
b. False
6. Techniques you can use to coach a caller
through CPR instructions are:
a. Using the caller's first name to build
rapport giving them a sense you are
acknowledging them as a person and
not a case number.
b. Proper articulation of instructions
means clearly speaking every word.
c. Do not "rapid-fire" your PAIs; you do
not want them to miss an instruction.
d. All of the above.
7. Dispatcher exasperation:
a. is a feeling of intense irritation or
annoyance.
b. can occur due to handling repeat calls
of the same type.

9. You may need to switch from an
authoritative tone to a caring tone
depending upon how the caller is
reacting.
a. Sometimes the tough coach approach
is needed to keep them focused.
b. Sometimes an understanding coach
can encourage them to keep going.
c. Switch the voice tone as needed.
d. All of the above.
10. The properly trained EMD has become
the vanguard in the chain-of-survival by
being the first emergency responder to
have access to the medical emergency
through the phone and one that can have
an immediate positive effect on the call.
a. True
b. False

IF YOU WOULD LIKE TO USE THE CDE ARTICLES FOR ANYTHING OTHER THAN
APCO RE-CERTIFICATIONS AND NEED A PRINTED COPY OF THE CERTIFICATE:
Complete the written exam and submit the following:
1. Answer the exam questions online, and fill out the form below.
Photocopies are acceptable, but please don't enlarge them.
2. Mail to:
APCO Institute
351 N. Williamson Blvd.
Daytona Beach, FL 32114
3. Payment of $15
Name:
Organization:
Address:
Phone:
Email:
Method of Payment (US funds only) ❒ Check ❒ Purchase Order (attach copy)

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Expiration Date:

PSC | May/June 2017

1. High performance CPR is the combination
of knowledge, skills and abilities that
allows the EMD to engage a caller to
rapidly interrogate, assess the status of
the victim and then support the caller and
victim by providing lifesaving pre-arrival
instructions and coaching.
a. True
b. False

43


http://www.apco.remote-learner

Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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