PSC - May/June 2017 Issue - 46

CDE EXAM #44543
	 1.	It is common for frontline personnel to
be promoted to supervisory roles over
their peers in the PSAP.
		 a.	True
		 b.	False
	 2.	Newly-named supervisors should be
immediately concerned with building
credibility with which team members?
		 a.	 Former team members
		 b.	 New team members
		 c.	New
		 d.	Administrators
		 e.	 Other new supervisors
	 3.	Supervisors should be ______________
with subordinates about
relationships?
		 a.	Vague
		 b.	Passive
		 c.	Clear
		 d.	Aggressive
	 4.	Some supervisors may be ____________
to discipline former acquaintances?
		 a.	Eager
		 b.	Unwilling
		 c.	Excited
		 d.	Reluctant

USING THE CDE ARTICLES
FOR CREDIT TOWARD APCO
RE-CERTIFICATION(S)
Each CDE article is equal to one credit
hour of continuing education
1.	Study the CDE article in this issue.
2.	Answer the test questions online or
on the exam page from the magazine
article (photocopies are not
required).
3.	List the CDE article information
on the Continuing Education
Reporting form included with your
recertification documents, when you
submit for renewal.

PSC | apcointl.org

Questions? Call us at 1-888-APCO-9-1-1
(1-888-272-6911)

46

You can access the CDE exam online! To
receive a complimentary certificate of
completion, you may take the CDE exam
online. Go to http://apco.remote-learner.
net/login/index.php to create your
username and password. Enter the "CDE
article" in the search box, and click on
the "2017 Public Safety Communications
Magazine Article Exams," then click
on "enroll me" and choose "Managing
Peers in the PSAP (44543)" to begin the
exam. Upon successful completion of the
quiz, a certificate of achievement will be
available for download/printing.

	5.	What is the best method supervisors

can use to build credibility with their
team?
	
a.	 Give advice about how to conduct
		operations
	
b.	 Seek feedback about what 	
		 subordinates expect of their
		supervisor
		 c.	 Tell employees what they expect
		 d.	 Work to immediately implement
			 new policies
	 6.	According to Jobvite.com CEO Dan
Finnigan, supervisors should be
concerned with being in _________,
rather than in ___________.
		 a.	 charge, service
		 b.	 power, service
		 c.	 service, power
		 d.	 Both A & B
	 7.	To manage employees effectively,
supervisors must also focus on
building relationships with:
		 a.	 New team members
		 b.	 Administrators and IT staff
		 c.	 Other supervisors
		 d.	 All of the above

	 8.	Getting involved with other projects
and committees give supervisors
the opportunity to function in a
leadership role and be seen as a
leader by their subordinates.
		 a.	 True
		 b.	 False
	 9.	Thinking tactically rather than
______________ is a common mistake
when managing peers.
		 a.	 Strategically
		 b.	 Operationally
		 c.	 Administratively
		 d.	 Systematically
	10.	Frontline telecommunicators and
supervisors are resources for each
other.
		 a.	True
		 b.	False

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Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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