PSC - May/June 2017 Issue - 6

M a y /J u n e 2 0 17 | Vo l . 8 3 | N o . 3

inside
10

President's Channel
APCO Is Leading the Way to the
PSAP of the Future
By Cheryl J. Greathouse

11

On Scene
Award Recipients Recognized
for Service to Public Safety
Communications
By Jeff Cohen

20

E-Comm: A Model for
Consolidated Emergency
Communications and
Public Safety Support
By Ryan Lawson

22

The Dos and Don'ts of Designing
Your Communications Center
on a Budget
By Joanna Pease

24

When Germs Attack -
Help Your PSAP Fight Back
By Jenny Mason

30

How a Scheduling System
Can Save Your Sanity
By Monica Corbin-Simon

32

Advances in Quality Assurance
and Improvement Software
By Kimberly Hera

40

24

High Performance CPR
CDE #44542
By Stephen H. Reichman, Sr.

44

Managing Peers in the PSAP
CDE #44543
By Stephen Martini

50

Direct Channel with APCO
It's Time to Create a Succession Plan

32
Member Resources
8 Executive Committee
9 Board of Directors, Executive
Council & Chapter Presidents
39 Membership Information
43 CDE Exam
46 CDE Exam

PSC | apcointl.org

47 Institute Schedule

6

49 Ad Index
About the Cover: When planning public safety communications upgrades, ensuring interoperability with other smart
city assets is essential. The better integrated a PSAP is with the technology of the community it serves, the more that
community will benefit in the long-term. The article on page 14 takes a look how PSAPs can help their communities
become not only smarter, but safer.


http://www.apcointl.org

Table of Contents for the Digital Edition of PSC - May/June 2017 Issue

President’s Channel
On Scene
Public Safety Communications Systems: The Future Is Smart
Evolution of the PSAP
E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
The Dos and Don’ts of Designing Your Communications Center on a Budget
When Germs Attack – Help Your PSAP Fight Back
How a Scheduling System Can Save Your Sanity
Advances in Quality Assurance and Improvement Software
9-1-1, Show Us Your Emergency
High Performance CPR & CDE Exam
Managing Peers in the PSAP & CDE Exam
Direct Channel With APCO
PSC - May/June 2017 Issue - Intro
PSC - May/June 2017 Issue - cover1
PSC - May/June 2017 Issue - cover2
PSC - May/June 2017 Issue - 3
PSC - May/June 2017 Issue - 4
PSC - May/June 2017 Issue - 5
PSC - May/June 2017 Issue - 6
PSC - May/June 2017 Issue - 7
PSC - May/June 2017 Issue - 8
PSC - May/June 2017 Issue - 9
PSC - May/June 2017 Issue - President’s Channel
PSC - May/June 2017 Issue - On Scene
PSC - May/June 2017 Issue - 12
PSC - May/June 2017 Issue - 13
PSC - May/June 2017 Issue - Public Safety Communications Systems: The Future Is Smart
PSC - May/June 2017 Issue - 15
PSC - May/June 2017 Issue - Evolution of the PSAP
PSC - May/June 2017 Issue - 17
PSC - May/June 2017 Issue - 18
PSC - May/June 2017 Issue - 19
PSC - May/June 2017 Issue - E-Comm: A Model for Consolidated Emergency Communications and Public Safety Support
PSC - May/June 2017 Issue - 21
PSC - May/June 2017 Issue - The Dos and Don’ts of Designing Your Communications Center on a Budget
PSC - May/June 2017 Issue - 23
PSC - May/June 2017 Issue - When Germs Attack – Help Your PSAP Fight Back
PSC - May/June 2017 Issue - 25
PSC - May/June 2017 Issue - 26
PSC - May/June 2017 Issue - 27
PSC - May/June 2017 Issue - 28
PSC - May/June 2017 Issue - 29
PSC - May/June 2017 Issue - How a Scheduling System Can Save Your Sanity
PSC - May/June 2017 Issue - 31
PSC - May/June 2017 Issue - Advances in Quality Assurance and Improvement Software
PSC - May/June 2017 Issue - 33
PSC - May/June 2017 Issue - 34
PSC - May/June 2017 Issue - 35
PSC - May/June 2017 Issue - 9-1-1, Show Us Your Emergency
PSC - May/June 2017 Issue - 37
PSC - May/June 2017 Issue - 38
PSC - May/June 2017 Issue - 39
PSC - May/June 2017 Issue - High Performance CPR & CDE Exam
PSC - May/June 2017 Issue - 41
PSC - May/June 2017 Issue - 42
PSC - May/June 2017 Issue - 43
PSC - May/June 2017 Issue - Managing Peers in the PSAP & CDE Exam
PSC - May/June 2017 Issue - 45
PSC - May/June 2017 Issue - 46
PSC - May/June 2017 Issue - 47
PSC - May/June 2017 Issue - 48
PSC - May/June 2017 Issue - 49
PSC - May/June 2017 Issue - Direct Channel With APCO
PSC - May/June 2017 Issue - cover3
PSC - May/June 2017 Issue - cover4
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