PSC - July/August 2016 Issue - (Page 24)

ASAP TO THE PSAP O ADT ANSWERED THE CALL, BUT WHERE'S TYCO? By Bill Hobgood ne year ago, I wrote an article published in the July/August 2015 edition of PSC magazine titled "ASAP to the PSAP: Alive and Doing Great, But Where's ADT?" This is the sequel to that story. As promised by Tom Nakatani, information technology director for ADT Security Services, ADT answered the call, joined the Automated Secure Alarm Protocol (ASAP) program and started transmitting alarm notifications to the Richmond, Va., PSAP on Aug. 5, 2015. As of July 1, 2016, ADT sends alarm notifications to every participating PSAP in the ASAP program. This totally automated process occurs with no telephone calls to the PSAP and no call-taker involvement. Mistakes between alarm operators and PSAP staff have been reduced significantly. The outcomes resulting from ADT's participation coupled with other alarm monitoring companies that have joined the program are outstanding. PSC | apcointl.org ASAP AT A HIGH LEVEL 24 ASAP to the PSAP is based on an American National Standard as its blueprint: APCO/CSAA ANS 2.101.2-2014 Alarm Monitoring Company to Public Safety Answering Point (PSAP) Computer-Aided Dispatch (CAD) Automated Secure Alarm Protocol (ASAP). The ASAP program is designed to reduce 9-1-1 processing time, resulting in reduced response times by first responders. The program is a standardized data exchange between alarm monitoring "central stations" and 9-1-1 PSAPs. Alarm notifications are delivered to participating PSAPs' CAD systems in seconds using the power of Nlets (the International Justice & Public Safety Network) as the main transport method coupled with state message switches and the Central Station Alarm Association (CSAA) Message Broker. The reduction in 9-1-1 processing time can often net a reduction of one-and-a-half to three minutes or more in response times. This reduction increases the likelihood of law enforcement apprehensions, results in fires being more quickly extinguished and is a potential lifesaver for individuals experiencing a medical emergency, all due to a faster response thanks to the ASAP program. OUTSTANDING OUTCOMES ADT is the largest home security provider in North America, with over six million customers. A major acquisition of ADT was announced in February 2016 by Apollo. The deal includes the merger of ADT and Protection One, resulting in a total portfolio of more than eight million customers. Protection One began delivering alarm notifications to ASAP-participating PSAPs in March 2014. Officials at the Houston Emergency Center (HEC) in Texas reported an increase in the percentage of alarms received via the ASAP service from 12 to 20 percent, literally overnight, with the addition of Protection One. More astounding results were announced by HEC Director David Cutler when ADT began delivering alarm notifications to the center on March 22, 2016. Less than 24 hours following ADT's go-live with Houston, Cutler wrote, "since midnight, the number of ASAP events created by alarm monitoring companies has increased by 86 percent. It appears that ADT, alone, is entering as many alarms as all the other nine companies put together. ADT numbers keep increasing as the day goes on and as ADT gets up to speed with ASAP." Prior to ADT, the nine companies participating in the ASAP program had reduced http://www.apcointl.org

Table of Contents for the Digital Edition of PSC - July/August 2016 Issue

Board of Directors, Executive Council & Chapter Presidents
President’s Channel
On Scene
APCO Bulletin
Protecting Law Enforcement
ASAP to the PSAP
Dispatching with Disabilities
Membership Information
Large-Scale Disaster Response CDE #41533
CDE Exam
Radio Interference and FCC Enforcement CDE #41534
CDE Exam
Institute Schedule
Ad Index
Direct Channel with APCO

PSC - July/August 2016 Issue

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