The CCA Voice - Spring/Summer 2014 - (Page 67)

Have specific activities been assigned to meet the objectives of the plan? - For each element of the plan, there needs to be specific activities defined to make it happen. C O M PA N Y P R O F I L E S FIBEROPTIC CONSTRUCTION ACCESSORIES Superior Communications 5027 Irwindale Avenue, Suite 900 ElectriCom LLC Irwindale, CA 91706 PO Box 319, Paoli, IN 47454 Is there a formal process in place to Phone: (626) 856-6020 * Fax: (626) 856-6402 Phone: (812) 273-2200 * Fax: (812) 273-2200 E-mail: SalesDept@superiorcommunications.com hold front-line managers accountable565924_Superior.indd 1 12/19/11 8:43:19 AM Web: www.electricominc.com 10:22 PM 624456_ElectriCom.indd 1 1/17/13 Web: www.superiorcommunications.com ElectriCom provides all facets of construction on a weekly basis for preserving Established in 1991, Superior specializes in wireless services. Copper and fiber cable placement, accessory manufacturing, packaging, logistics and the base? splicing, and removal in buried, underground and marketing. Behind years of industry experience, aerial plant environments as well as construction - Get your managers together and they have emerged as a leading distributor of OEM of manhole and conduit systems, data networks, discuss each one of these questions. and aftermarket accessories. premise wiring. Put the responses in the form of an Action Plan that the entire team can rally around. Create a weekly follow through process from store manager right up the chain. Leaders should use this simple test as a checkpoint to determine if they are prepared to lead their teams to win in 2014. EQUIPMENT SOFTWARE APPLICATIONS ® Telmar Network Technology 901 Jupiter Road, Plano, TX 75074 Phone: (972) 836-0400 * Fax: (949) 585-0445 E-mail: deb_decker@jabil.com 2:42 PM 593118_Telmar.indd 1 7/18/12 Web: www.telmarnt.com Telmar Network Technology, a wholly owned subsidiary of Jabil Circuit, Inc., provides end-to-end aftermarket service solutions to network service providers, OEMs and enterprises around the world. Mark Landiak is the President of CDI, a training and consulting firm that has been serving the wireless industry for over 24 years. CDI has worked with multiple rural carriers providing management and coaching training for front-line managers, sales training and customer service training. To discuss getting your teams out of the gate in 2014, call or email Mark directly at mlandiak@CorpDyn.com, or 630-267-9800. B2B Soft 17 Battery Place, Suite 715, New York, NY 10004 Phone: (212) 742-2301 * Web: www.b2bsoft.com Innovative retail software and consulting services for the wireless industry. Our Wireless Standard POS, mobile POS/Reporting, billing integrations, merchant services, payment kiosks, econtracts, and managed inventory are integrated solutions we deliver to Carriers and Dealers. TOWER SERVICES Nsight Tower 450 Security Boulevard, Green Bay, WI 54313 675990_Nsight.indd 1 1/22/14 3:25 AM Phone: (920) 617-7100 * Fax: (920) 617-7918 Web: Nsighttower.com Nsight Tower delivers workmanship that always exceeds industry standards. Our team has an in-depth knowledge of cellular PCS, microwave and broadcast towers, and offers installation/ maintenance of monopole, guyed and self-support towers, rooftop and water tank installations. INDEX OF ADVERTISERS ACCESSORIES ChargerLeash...................................................... 38 www.chargerleash.com International Communications Inc Dba IdComm ............................................. 34 www.idcomm.biz Katalyst DZiNE Group .......................................... 42 www.katdzine.com Superior Communications ................................... 67 www.superiorcommunications.com Wireless One, Inc. ................................................. 3 www.wirelessoneco.com BILLING SERVICES & SOFTWARE Ericsson, Inc. .............................. Inside Back Cover www.ericsson.com/us OSG Billing Services ............................................ 60 www.osgbilling.com Redknee Inc. ....................................................... 22 www.redknee.com CONSULTING Dynamic Environmental Associates, Inc. ............. 62 www.dynamicenvironmental.com CDMA APPLICATIONS TeleCommunication Systems (TCS)....................... 8 www.telecomsys.com/markets/ mobile_operators.aspx CROSS-CONNECT SYSTEMS - DIGITAL Walker and Associates, Inc. ......Outside Back Cover www.walkerfirst.com ALLIANCE ORGANIZATIONS NetAmerica Alliance, LLC.................................... 44 www.netamericaalliance.com CELLULAR PHONES & ACCESSORIES International Communications Inc Dba IdComm ............................................ 34 www.idcomm.biz ANTENNAS Radio Frequency Systems ................................... 26 www.rfsworld.com BILLING SERVICES SureTax® ............................................................. 48 www.suretax.com CMAS TeleCommunication Systems (TCS)....................... 8 www.telecomsys.com/markets/ mobile_operators.aspx COMPLIANCE SureTax® ............................................................. 48 www.suretax.com THE CONTACT CENTER SERVICES CareCall, Inc........................................................ 62 www.carecall.com CUSTOMER MANAGMENT & BILLING SOFTWARE Qpay Inc. ............................................................. 48 www.qpaynet.com CUSTOMER SERVICE TRAINING Corporate Dynamics, Inc. .............................. 35, 52 www.corpdyn.com DATA SECURITY TeleCommunication Systems (TCS)....................... 8 www.telecomsys.com/markets/ mobile_operators.aspx DATA TRANSMISSION EQUIPMENT Ericsson, Inc. .............................. Inside Back Cover www.ericsson.com/us VOICE * www.competitivecarriers.org * Spring/Summer 2014 67 http://www.superiorcommunications.com http://www.electricominc.com http://www.electricominc.com http://www.superiorcommunications.com http://www.telmarnt.com http://www.b2bsoft.com http://www.b2bsoft.com http://www.telmarnt.com http://www.Nsighttower.com http://www.Nsighttower.com http://www.chargerleash.com http://www.ericsson.com/us http://www.dynamicenvironmental.com http://www.osgbilling.com http://www.idcomm.biz http://www.redknee.com http://www.carecall.com http://www.katdzine.com http://www.superiorcommunications.com http://www.telecomsys.com/markets/ http://www.walkerfirst.com http://www.wirelessoneco.com http://www.qpaynet.com http://www.netamericaalliance.com http://www.idcomm.biz http://www.corpdyn.com http://www.rfsworld.com http://www.telecomsys.com/markets/ http://www.telecomsys.com/markets/mobile_operators.aspx http://www.suretax.com http://www.suretax.com http://www.ericsson.com/us http://www.competitivecarriers.org

Table of Contents for the Digital Edition of The CCA Voice - Spring/Summer 2014

Chairman’s Letter by Jonathan Foxman
A Message from the President and CEO by Steven K. Berry
CCA’s 2013 Annual Achievement Award Winners
Staying Ahead of “The Next Big Thing”
Near Tragedy in Nevada Demonstrates Need for Rural Investment
Competition – The Foundation for a Healthy Industry
Putting the “Incentive” in Incentive Auction
Beat ’Em or Join ’Em: Data Roaming in a 4G LTE World
2014: The Year of Small Cell Deployment
Band Class 12 – Beyond Broadband
Chat Mobility Utilizes Multi-Faceted Plan to Attract & Retain Customers
Blurred Lines: Reinventing in the Rural Market
Regional Carrier Bridges Digital Divide with Massive Network Upgrade
Wireless Challenges and Solutions for Competitive Carriers
Expanding America’s Wireless Networks: It Takes a Village
Lead with Location
Giving Your Customer Their Preferred Choices in Billing: Paper, Electronic, and Mobile
Monetizing Data Demand with Personalized Services
Making Sure Long-Distance Calls Reach Rural Subscribers
Mobility Growth with Emerging Devices
Mobile Broadband and the Rise of Mobile Security Challenges
On the Verge: Fulfilling 4G-LTE Consumer Demand in America
Transform Your Business by Making It Simpler
Lessons Learned on the Road to LTE
Let’s Get Personal
Even If the Voice Packets Make It, Does the Lack of Quality Ruin It?
Our Connected World: The Necessity of NFV for Telcos
Ten Hot Consumer Trends in 2014 and Beyond
Gain Your Edge: Effective Edge Out Strategies with 4G LTE
Reaching Consumer Demand Through Marketing in the Rural Driven Markets
Tips for Improving the Customer Experience
Creating a Super High-Capacity Network in Rural America
Your Competitors Are Coming for Your Customers
Index of Advertisers
Congressional Spotlight: Representative Robert “Bob” Latta

The CCA Voice - Spring/Summer 2014

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