FREEDOM OF IDENTITY The profile of transgender people has reached heightened public awareness. And many within the industry are now talking about ways retailers can help protect their rights in the workplace. READ ON PAGE 20 ALSO: CREATING CULTURE 26 WINNING THE RECRUITING WAR 30 U OF A SCHOOL OF RETAILING CONSULTING GROUP 36 A PU B LICATION OF RE TAIL COU NCIL OF CANADA WINTER 201 6 $ 4 . 95 T H E H U M A N R E SOU RC E S I S S U E