Canadian Retailer - Summer 2016 - 32
things that might happen that we can't forecast. It's unclear when you're in the midst of change what will win,
which is why experimentation is so important. It's very
hard to predict what approach will win, but if you're
trying to experiment with a number of different formats, hopefully at some point you figure out the one
that works for you and the customers, and then you
reap the rewards of that growth over time afterwards.
CR: How much does success rely on stealing customers from other competitors?
FTD: I think there's more cross-shopping that is hap-
pening across different stores. Customers are more
sensitive to value, and a great number of them are unbundling their baskets.
CR: Are we over- or under-stored in Canada?
FTD: I will quote one of the studies that we've done for
the U.S.-we have not done a similar study for Canada,
so I can't give you a number. But in the U.S. we've said
something along the lines of online might drive somewhere between 20-30 per cent of stores to close in the
next decade, driven by the fact that a lot more customers will be getting either their groceries through clickand-collect, or online. Are we over-stored in the short
term? You can debate that until the cows come home.
CR: We're seeing stores offering more amenities
for their customers. For example, you can now
buy beer in some supermarkets in Ontario. That's
maybe one less trip shoppers have to make. How
important is this?
FTD: One thing that comes up quite a bit when we talk
to certain clients who are thinking about megatrends
is the idea of a usage sharing economy. It's unclear to
me what impact that might have specifically in Canada, but there has been some experimentation in other
countries with regards to using Uber for delivery of
certain things. There are services in the U.S. that offer to do your grocery shopping for you and deliver to
your home. There may be some of these things eventually that could migrate into Canada. It's unclear how
the disruption will happen, where the disruption will
happen and who will create the disruption. But you can
see some of this grassroots experimentation happening in other countries.
CHIC. INSPIRE. EXCITE.
GROCERY INNOVATION
Frederic Thomas-Dupuis will be sharing his thoughts
and insights related to international grocery innovation on Day 2 of Retail Council of Canada's STORE 2016
conference on Wednesday, June 1. For more information
about STORE 2016, visit www.storeconference.ca.
32 |
CANADIAN RETAILER | SUMMER 2016
806936_CGTA.indd 1
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MARK YOUR
CALENDAR!
Come see what's new at Western
Canada's premiere destination to
see the newest styles and product
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ALBERTAGIFTFAIR.ORG
August 14 - 17, 2016
4/15/16 3:35 AM
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http://www.storeconference.ca
Table of Contents for the Digital Edition of Canadian Retailer - Summer 2016
GUEST PUBLISHER’S DESK
RETAIL CURRENTS
AT ISSUE
UNDERSTANDING TODAY'S SOCIAL GROCERY SHOPPER
THE GROCERY AISLE DISRUPTED
DELIGHTING THE NEW CANADIAN PALATE
TODAY'S SUPERMARKET: MORE THAN FRESH FRUITS AND VEGGIES
THE WORLD AT OUR DOORSTEP
HR USHERING IN NEW RETAIL ORDER
ADVERTISER’S INDEX
Canadian Retailer - Summer 2016 - cover1
Canadian Retailer - Summer 2016 - cover2
Canadian Retailer - Summer 2016 - 3
Canadian Retailer - Summer 2016 - GUEST PUBLISHER’S DESK
Canadian Retailer - Summer 2016 - 5
Canadian Retailer - Summer 2016 - RETAIL CURRENTS
Canadian Retailer - Summer 2016 - 7
Canadian Retailer - Summer 2016 - AT ISSUE
Canadian Retailer - Summer 2016 - 9
Canadian Retailer - Summer 2016 - 10
Canadian Retailer - Summer 2016 - 11
Canadian Retailer - Summer 2016 - UNDERSTANDING TODAY'S SOCIAL GROCERY SHOPPER
Canadian Retailer - Summer 2016 - 13
Canadian Retailer - Summer 2016 - 14
Canadian Retailer - Summer 2016 - 15
Canadian Retailer - Summer 2016 - THE GROCERY AISLE DISRUPTED
Canadian Retailer - Summer 2016 - 17
Canadian Retailer - Summer 2016 - 18
Canadian Retailer - Summer 2016 - 19
Canadian Retailer - Summer 2016 - 20
Canadian Retailer - Summer 2016 - 21
Canadian Retailer - Summer 2016 - DELIGHTING THE NEW CANADIAN PALATE
Canadian Retailer - Summer 2016 - 23
Canadian Retailer - Summer 2016 - 24
Canadian Retailer - Summer 2016 - 25
Canadian Retailer - Summer 2016 - TODAY'S SUPERMARKET: MORE THAN FRESH FRUITS AND VEGGIES
Canadian Retailer - Summer 2016 - 27
Canadian Retailer - Summer 2016 - 28
Canadian Retailer - Summer 2016 - 29
Canadian Retailer - Summer 2016 - THE WORLD AT OUR DOORSTEP
Canadian Retailer - Summer 2016 - 31
Canadian Retailer - Summer 2016 - 32
Canadian Retailer - Summer 2016 - 33
Canadian Retailer - Summer 2016 - 34
Canadian Retailer - Summer 2016 - 35
Canadian Retailer - Summer 2016 - HR USHERING IN NEW RETAIL ORDER
Canadian Retailer - Summer 2016 - 37
Canadian Retailer - Summer 2016 - 38
Canadian Retailer - Summer 2016 - 39
Canadian Retailer - Summer 2016 - 40
Canadian Retailer - Summer 2016 - 41
Canadian Retailer - Summer 2016 - ADVERTISER’S INDEX
Canadian Retailer - Summer 2016 - cover3
Canadian Retailer - Summer 2016 - cover4
Canadian Retailer - Summer 2016 - 45
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