Canadian Retailer - Store 2013 - 90

RCC 5OTH ANNIVERSARY TIMELINE

der-fulfillment within the retail industry in Canada. And, Amazon's operations promise to continue changing
and influencing the way Canadian
retailers look at e-commerce and fulfillment endeavours.
“At Amazon, we start with the customer and work backwards,” explains
Katie McFadzean, an Amazon.ca
spokesperson. “Over the last decade,
we have continued to expand our selection and have provided customers
with an easy, one-stop shopping destination featuring millions of products from top brands plus Free Super
Saver Shipping and Prime Two-Day
Shipping on eligible items. Amazon.
ca also provides helpful information
and shopping tools for our customers—all in one place—including editorial reviews, personalized product
recommendations, customer reviews
and best sellers to help customers
make better purchasing decisions.”
Joe Jackman, CEO, Jackman, says
that just as Walmart did before it in

2012: The association plays
a pivotal role in reducing
credit and debit card fees—
the result of years of advocating for a regulated system for payment processors
operating in the country.
2012: RCC’s Safety Group
announces more than $2.4
million in WSIB premiums
refunded to participating
members (more than $10
million have been returned
since 2006).
its big growth years, Amazon promises to reshape the retail landscape
in its own image.
“That's a good thing,” he says. “Before Walmart’s entry into Canada
we had it relatively easy. We hadn’t
seen firsthand what an efficient lowcost model truly looked like. We had
a distinctly Canadian view of price

competitiveness and its underlying
enablers, and a relatively soft sense
of where the floor was on price.
And, while there was competitive
intensity before Walmart’s arrival it
certainly notched up to levels previously unseen. The good news is we
were forced to lift our game, and in
a few cases learn how to beat them at
theirs. From buying to selling to supply chain—we all got better.”
Looking to the future, Jackman
says Amazon is resetting the market
on several competitive dimensions:
convenience, service, assortment,
and price, and as a result will affect
the industry in Canada in a way similar to Walmart in the 90s.
“You can already see the shift in
how retailers are upping their investments in technology, big data and
omnichannel, and consolidating to
create competitive scale with more
to come. As with Walmart before it,
we will continue to learn, hone our
game, and continue to succeed.”

THE RETAIL VALUE PROPOSITION
Crafting Unique Experiences at Compelling Prices

by Kyle B. Murray

Whether you are an aspiring merchant or an industry veteran, this
book’s strategic framework will help you build a solid foundation for
your business in today’s ever-evolving retail marketplace.
‘Kyle Murray provides a roadmap to success in today’s hyper-competitive
retail market... A great book!’
Diane J. Brisebois, Retail Council of Canada
9781442643635 | $34.95

utppublishing.com

634773_University.indd 1

90 |

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canadian retailer | store 2013 | www.retailcouncil.org/cdnretailer

22/06/13 10:17 AM


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Canadian Retailer - Store 2013

Table of Contents for the Digital Edition of Canadian Retailer - Store 2013

PUBLISHER’S DESK
RETAIL CURRENTS
RETAIL: AT ISSUE
STORE 2013—EVOLUTION OF RETAIL
AWARDS OF DISTINCTION
EXCELLENCE IN RETAIL AWARDS
CONFERENCE INSIGHTS
RETAIL AS A CAREER SCHOLARSHIPS
LIBRIS AWARDS
GRAND PRIX AWARDS
TABLETS CHANGING THE RETAIL EXPERIENCE
MYSTORE AS UNIQUE AS MY STORE
RETAIL COUNCIL OF CANADA—CELEBRATING 50 YEARS OF RETAIL INSPIRATION, INNOVATION AND GROWTH
50 YEARS STRONG: MOMENTOUS MOMENTS IN RECENT CANADIAN RETAILING HISTORY
STANDING UP FOR RETAILERS’ RIGHTS
CANADIAN E-COMMERCE INNOVATORS: THINKING OUTSIDE THE STORE
THE FUTURE OF RETAIL
ADVERTISERS’ INDEX
RETAIL QUICK TIPS
Canadian Retailer - Store 2013 - cover1
Canadian Retailer - Store 2013 - cover2
Canadian Retailer - Store 2013 - 3
Canadian Retailer - Store 2013 - 4
Canadian Retailer - Store 2013 - 5
Canadian Retailer - Store 2013 - PUBLISHER’S DESK
Canadian Retailer - Store 2013 - 7
Canadian Retailer - Store 2013 - RETAIL CURRENTS
Canadian Retailer - Store 2013 - 9
Canadian Retailer - Store 2013 - 10
Canadian Retailer - Store 2013 - 11
Canadian Retailer - Store 2013 - RETAIL: AT ISSUE
Canadian Retailer - Store 2013 - 13
Canadian Retailer - Store 2013 - 14
Canadian Retailer - Store 2013 - STORE 2013—EVOLUTION OF RETAIL
Canadian Retailer - Store 2013 - AWARDS OF DISTINCTION
Canadian Retailer - Store 2013 - 17
Canadian Retailer - Store 2013 - 18
Canadian Retailer - Store 2013 - 19
Canadian Retailer - Store 2013 - 20
Canadian Retailer - Store 2013 - 21
Canadian Retailer - Store 2013 - 22
Canadian Retailer - Store 2013 - 23
Canadian Retailer - Store 2013 - 24
Canadian Retailer - Store 2013 - 25
Canadian Retailer - Store 2013 - 26
Canadian Retailer - Store 2013 - 27
Canadian Retailer - Store 2013 - 28
Canadian Retailer - Store 2013 - 29
Canadian Retailer - Store 2013 - 30
Canadian Retailer - Store 2013 - 31
Canadian Retailer - Store 2013 - 32
Canadian Retailer - Store 2013 - EXCELLENCE IN RETAIL AWARDS
Canadian Retailer - Store 2013 - 34
Canadian Retailer - Store 2013 - 35
Canadian Retailer - Store 2013 - 36
Canadian Retailer - Store 2013 - 37
Canadian Retailer - Store 2013 - 38
Canadian Retailer - Store 2013 - 39
Canadian Retailer - Store 2013 - 40
Canadian Retailer - Store 2013 - 41
Canadian Retailer - Store 2013 - 42
Canadian Retailer - Store 2013 - 43
Canadian Retailer - Store 2013 - 44
Canadian Retailer - Store 2013 - 45
Canadian Retailer - Store 2013 - CONFERENCE INSIGHTS
Canadian Retailer - Store 2013 - 47
Canadian Retailer - Store 2013 - 48
Canadian Retailer - Store 2013 - 49
Canadian Retailer - Store 2013 - RETAIL AS A CAREER SCHOLARSHIPS
Canadian Retailer - Store 2013 - 51
Canadian Retailer - Store 2013 - 52
Canadian Retailer - Store 2013 - LIBRIS AWARDS
Canadian Retailer - Store 2013 - 54
Canadian Retailer - Store 2013 - 55
Canadian Retailer - Store 2013 - 56
Canadian Retailer - Store 2013 - 57
Canadian Retailer - Store 2013 - GRAND PRIX AWARDS
Canadian Retailer - Store 2013 - 59
Canadian Retailer - Store 2013 - 60
Canadian Retailer - Store 2013 - 61
Canadian Retailer - Store 2013 - 62
Canadian Retailer - Store 2013 - 63
Canadian Retailer - Store 2013 - 64
Canadian Retailer - Store 2013 - 65
Canadian Retailer - Store 2013 - 66
Canadian Retailer - Store 2013 - 67
Canadian Retailer - Store 2013 - 68
Canadian Retailer - Store 2013 - 69
Canadian Retailer - Store 2013 - 70
Canadian Retailer - Store 2013 - 71
Canadian Retailer - Store 2013 - 72
Canadian Retailer - Store 2013 - 73
Canadian Retailer - Store 2013 - 74
Canadian Retailer - Store 2013 - 75
Canadian Retailer - Store 2013 - 76
Canadian Retailer - Store 2013 - TABLETS CHANGING THE RETAIL EXPERIENCE
Canadian Retailer - Store 2013 - 78
Canadian Retailer - Store 2013 - 79
Canadian Retailer - Store 2013 - 80
Canadian Retailer - Store 2013 - MYSTORE AS UNIQUE AS MY STORE
Canadian Retailer - Store 2013 - 82
Canadian Retailer - Store 2013 - 83
Canadian Retailer - Store 2013 - 84
Canadian Retailer - Store 2013 - RETAIL COUNCIL OF CANADA—CELEBRATING 50 YEARS OF RETAIL INSPIRATION, INNOVATION AND GROWTH
Canadian Retailer - Store 2013 - 50 YEARS STRONG: MOMENTOUS MOMENTS IN RECENT CANADIAN RETAILING HISTORY
Canadian Retailer - Store 2013 - 87
Canadian Retailer - Store 2013 - 88
Canadian Retailer - Store 2013 - 89
Canadian Retailer - Store 2013 - 90
Canadian Retailer - Store 2013 - 91
Canadian Retailer - Store 2013 - 92
Canadian Retailer - Store 2013 - 93
Canadian Retailer - Store 2013 - STANDING UP FOR RETAILERS’ RIGHTS
Canadian Retailer - Store 2013 - 95
Canadian Retailer - Store 2013 - 96
Canadian Retailer - Store 2013 - 97
Canadian Retailer - Store 2013 - CANADIAN E-COMMERCE INNOVATORS: THINKING OUTSIDE THE STORE
Canadian Retailer - Store 2013 - 99
Canadian Retailer - Store 2013 - 100
Canadian Retailer - Store 2013 - 101
Canadian Retailer - Store 2013 - 102
Canadian Retailer - Store 2013 - THE FUTURE OF RETAIL
Canadian Retailer - Store 2013 - 104
Canadian Retailer - Store 2013 - 105
Canadian Retailer - Store 2013 - 106
Canadian Retailer - Store 2013 - 107
Canadian Retailer - Store 2013 - 108
Canadian Retailer - Store 2013 - ADVERTISERS’ INDEX
Canadian Retailer - Store 2013 - RETAIL QUICK TIPS
Canadian Retailer - Store 2013 - cover3
Canadian Retailer - Store 2013 - cover4
Canadian Retailer - Store 2013 - 113
Canadian Retailer - Store 2013 - 114
Canadian Retailer - Store 2013 - 115
Canadian Retailer - Store 2013 - 116
Canadian Retailer - Store 2013 - 117
Canadian Retailer - Store 2013 - 118
Canadian Retailer - Store 2013 - 119
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