RETAIL CURRENTS SHRINK COSTING CANADIAN RETAIL INDUSTRY BILLIONS A 2015-16 loss report titled Shrink found that the average shrink for retailers operating in Canada is between 1.04 and 1.75 per cent, representing loss in the region of $4.6 billion. Vendor Administrative Errors 6.3% 13.5% Categories of shrinkage Other Losses: * Online not captured 100% * Cash Loss * Chargebacks * Insurable Claims * Markdowns * Impact to shrink studies External 49% Internal 31.2% APPREHENDING THE WRONGDOERS Apprehensions are just one way loss prevention teams protect their businesses. There are an estimated 13,000,000 thefts committed at retail annually and 566,000 identified cases of internal theft. $175 The average cost prevented for every external apprehension. $2,562 The average cost prevented for every internal apprehension. Source: Bottom Line Matters ARE YOU BULLIED IN YOUR WORKPLACE? The most recent survey concerning workplace bullying found that 45% of Canadians have been bullied in their workplace at some point. 24% of bullied workers reported the bullying to HR Coworker 23% Immediate Boss said it caused them health problems 17% Higher Manager stopped the bullying by quitting their jobs 17% External to Company Source: Public Service Alliance of Canada MORE THAN HALF OF CANADIAN RETAILERS EXPERIENCE FRAUD EVERY YEAR According to Statistics Canada's most recent national survey on fraud, about 53% of individual retailers fall victim to non-employee frauds each year. 32% 6| CANADIAN RETAILER The most common type of fraud perpetrated against retailers is return fraud, accounting for nearly a third of all fraudulent activity. | THE LOSS PREVENTION ISSUE 15% Percentage of fraudulent activity accounted for by credit card frauds and the use of counterfeit money.