Canadian Retailer - Fall 2013 - 5

CANADIAN RETAILER

Fall 2013

THE NEW FACE OF RETAIL LOSS PREVENTION
The resp s i e
The res onsibilities of today's LP professional have
a
a
b
become more complex, spreading acr s more channels
o
preading cross
hann
and p
and departments than ever before Find out how the role
nts
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ut ow
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has changed, and how the LP po folio of respons bilitie
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,
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has expanded. PAGE 32

FEATURES
RCC: GOLDEN ANNIVERSARY

AND
14 THE EVOLUTIONCHAININNOVATION OF THE
RETAIL SUPPLY

MYSTORE: NEWS

27 INTIMATE RELATIONSHIP WITH THE CUSTOMER
AND PRODUCT KEY TO 50 YEARS OF SUCCESS

A number of changes have taken place through
the years that have helped revolutionize the retail
supply chain and heighten the expectations of the
consumer. From the assembly line to RFID and
everything in between, retailers have come a long
way in moving their product.

B.C. independent bookseller, Black Bond Books,
is celebrating 50 years in business. Owner Cathy
Jesson sits down with Canadian Retailer to
discuss how great staff and innovative thinking
continue to allow Black Bond Books to thrive in
the face of adversity in the bookselling industry.

OMNICHANNEL RETAIL

LOSS PREVENTION

FACE OF
16 THE CHANGING WORLD RETAIL IN AN
OMNICHANNEL

32 THE CHANGING FACE OF THE LP PRO
Through the years the role and responsibilities

Reassessing the look and function of the retail network is becoming increasingly important to meet
the needs and expectations of today's consumer.
But realization is only the beginning. How a retailer
executes a reorganization of its network based on
its assessment will be critical going forward in the
new omnichannel world.

CONSUMER RESEARCH

PwC REPORT OFFERS INSIGHTS INTO
TODAY'S CONSUMER

of the loss prevention professional have changed
dramatically. Today, they have a hand in every
department across the organization and are
responsible for providing insights and expertise
to help drive decision-making and ensure the
protection and health of the operation.
EMERGENCY RESPONSE

AFTER DISASTER
38 REBOUNDINGof retailers across the country, floodWith the help

ravaged Alberta independent bookseller, Pixie
Hollow, is on the road to recovery. Find out how one
act of generosity led to another, and how reaction
to a disaster highlights the significance of retailers,
large and small, to the communities they serve.

When are customers buying? How are they buying?
How do they plan to make their next purchase,
and what factors will they consider when doing so?
This new report from PwC helps retailers cultivate
a greater understanding of today's consumer and
ways to meet their evolving tastes and preferences.
MYSTORE: RETAILER'S GUIDE

WHO STEAL
23 EMPLOYEESthat theft is occurring in your store is
Finding out

one thing. Finding out who is responsible for the
theft is something altogether different. Learn how
to conduct non-confrontational interviews that get
the truth by understanding some basic investigation techniques and human behaviour.

DEPARTMENTS
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8
12
45
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PUBLISHER'S DESK
RETAIL CURRENTS
RETAIL: AT ISSUE
ADVERTISER'S INDEX
RETAIL QUICK TIPS

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Canadian Retailer - Fall 2013

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