Canadian Retailer - Holiday 2013 - 5

CANADIAN RETAILER

Holiday 2013

INNOVATIO AND H IMPAC
INN VATION A D THE IMPACT OF TECHNOLOG
O
C
ECHNOLO
OLOGY
The retail land cape in Canada conti
he retai ndsc
da
tinues to evol e, and some are combining
o volve, and some a
ombi
technological adv
dvances with innovative thinking to rethink t
v
g
hink their strategies and
tegi
enhance engagem
agement with their cu
e customers. Find out what this year's participants
d u
par
had to say during the 2013 KPMG Executive Roundta e PAGE 34
ur
P
o dtabl

FEATURES
RCC: 50th ANNIVERSARY

14 TECHNOLOGICAL ADVANCES THAT HAVE
SHAPED RETAIL

MYSTORE: RETAILER'S GUIDE

25 17 TIPS FOR RECOVERING FROM THE POSTCHRISTMAS HANGOVER

A lot has changed with respect to technology over
the course of the past half-century, and even more
so over the past ten years. Canadian Retailer takes
a look back at the top ten tech trends that have
changed the way retailers operate and how the
industry has leveraged these advances to better
serve their customers and grow their businesses.

For many independents, the January sales slump
is a hangover when sales dry up, staff morale falls
and exhaustion sets in. But with the right planning
and initiative, the post-Christmas months can
become a period of productivity and expansion for
the store. This Retailer's Guide outlines 17 tips for
gaining a foothold in the new year.

2014 RETAIL ECONOMIC OUTLOOK

MYSTORE: INDIE RETAILING 2014

16 As retailers bid adieu to 2013, it's time to reflect on
MORE SLOW, MODEST GROWTH PREDICTED

31 DIFFERENTIATION AND SERVICE KEY TO
INDIE SUCCESS
Though there are a number of initiatives and
tactics that independent retailers can deploy for
success, setting themselves apart with excellent
offerings and service is going to yield the greatest
return in the year to come.

the past year of modest-2.5 per cent growth-and
take stock-literally and figuratively-of what 2014
has in store. The predictions that emerge, by talking to a handful of economists, all seem to point to
continued growth, but modest at best.

20

2013 KPMG EXECUTIVE ROUNDTABLE

RETAIL INNOVATION

CANADIAN RETAILERS INNOVATING
TOWARD SUCCESS

34 TECHNOLOGY AND RETAIL INNOVATION
As shopping preferences and behaviours evolve and
the retail landscape continues to shift, retailers are
tasked with the challenge of meeting the demands
of a competitive market and a conscious consumer.
To do this, many are innovating, leveraging technology and the in-store experience to grow and
succeed. Find out what some of today's top retail
executives have planned for 2014 and beyond.

Most winning retail brands build their success
through some form of innovation, whether it is technology, customer service, employee attraction and
retention, creating an emotional bond with customers, or any number of other areas vital to retail operations. Read about some Canadian retailers that are
building their brands through innovation.

DEPARTMENTS
6 PUBLISHER'S DESK
8 RETAIL CURRENTS
12 RETAIL: AT ISSUE

45 ADVERTISER'S INDEX
46 RETAIL QUICK TIPS

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Canadian Retailer - Holiday 2013

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