UNDERSTANDING TOTAL LOSS How much does crime cost the retail industry? Do we quantify the right numbers? Traditional shrinkage reporting no longer tells the whole story. To apply appropriate resources to the problem, we must see the full picture. ALSO INSIDE: + 28 LP Technology + 32 LP Conference Highlights + 36 LP Lifetime Achievement Award SPECIAL INSIDE: KPMG WESTERN CANADA EXECUTIVE ROUNDTABLE TECHNOLOGY'S ROLE IN EMPOWERING CONSUMER-DRIVEN INNOVATION Integrating operations with an enhanced understanding of consumers' evolving demands is helping retailers hone their focus and improve the shopping experience across channels. Read on page 14... A PU B LIC ATION OF RE TAIL COU NCIL OF C ANADA $ 4 . 95 T H E LOS S PR E V E N T ION I S S U E