Ear to the Ground - Fall 2015 - (Page 13)
FEATURE
B Y S AT V I R D I A N D J O H N T O D O RO V S K I , T E C H N I C A L S TA N D A R D S A N D S A F E T Y A U T H O R I T Y
How TSSA
Handles Late Locates
O
n many occasions, the TSSA Fuel
Safety Program in the Greater
Toronto Area (Region 3) is inundated with complaints of late locates or
locates not delivered on timely basis.
Contractors are not satisfied with the
locate process of getting locates within
the five day protocol.
Considering the following example:
A locate was requested for a specific
location five days prior to excavation;
that is, the locate was requested on
Monday July 21, 2015 and due to be
FA L L 1 5
completed on Monday July 28, 2015,
five business days later as per the
Ontario One Call (ON1Call) protocol.
Tuesday July 29, 2015 came and went
and still no locates were completed.
The Contractor was very upset at being
behind schedule. His first response was
to call the Locate Company to inquire
why locates were not delivered and
when the locates he requested via
ON1Call would be completed. The
Locate Company dispatcher told him,
"Sorry, we are very busy; you should
get it by tomorrow. I will call the DPT
[Damage Prevention Technician] and
request that he gets it done for you."
Two more days elapsed and still no
locates were completed or delivered. The
Contractor called the Locate Company
back. By now, the Contractor was seven
days behind schedule. The Contractor
reminded the dispatcher of the Locate
Company of his promise to complete the
locates. The Contractor advised the dispatcher that if locates were not completed by noon of that day, he would call
the TSSA. The supervisor of the Locate
Company guaranteed that someone
would get to it. The dispatcher again
reassured the Contractor not to worry,
as the locate would be done.
On Tuesday August 4, 2015 after
the Civic Holiday long weekend, the
Contractor called TSSA and sent an
email to make an official complaint
13
Table of Contents for the Digital Edition of Ear to the Ground - Fall 2015
President’s Message
What Is a Stickered Locate?
Green Industry Damages Greatly Reduced
How TSSA Handles Late Locates
The ORCGA 10th Annual Golf Tournament
Hydro One Programs and Initiatives
Bell Canada Leads Safety Effort
Utility Coordination Comes to the Forefront in Canada
2015 ORCGA Locate Rodeo
Index of Advertisers
Ear to the Ground - Fall 2015
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https://www.nxtbook.com/naylor/RGCB/RGCB0215
https://www.nxtbook.com/naylor/RGCB/RGCB0115
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