Ear to the Ground - Fall 2016 - 19


ONTARIO
ONE CALL

OPENS NEW CONTACT CENTRE
By Jeff Hitchcock, Education and Training Manager, Ontario One Call

O

ntario One Call has been
through a lot of changes since
the passage of the Ontario
Underground Infrastructure
Notification System Act in 2012. From
the establishment of a Member's Bill
of Rights into bylaw, to regulations, to
reducing One Call fees, the road has
been long.
By far, the biggest change is to the
establishment of our own contact centre.
To pay tribute to these changes, we
celebrated the Grand Opening of the
new contact centre on June 16, 2016
with a new logo and an open house.
Located at 104 Cooper Drive in Guelph,
Ontario, this space allows Ontario One
Call to keep a 50 seat contact centre alongside its other departments:
Finance; Member Services; Contractor
Services; Quality Assurance; Training &
Education; Compliance; and Operations.
This allows for greater collaboration of
ideas and coordination of projects.
The event was attended by representatives from our membership and excavators alike, it was followed by Ontario
One Call's AGM.

The green represents the forests,
grass and other green spaces that bring
Ontario to life. The grey represents the
concrete, asphalt and machinery with
which we build our province. The colours
also mirror the colour schemes of Alberta
One Call and other US One Call centres.
The focus on the one in green, highlights the goal of One call. The pending
federal legislation puts us all one step

closer to one call for all infrastructures
in the public right of way.
We retained the swoosh and shovel to
preserve our original theme and guiding
principles; that is to help our stakeholders break ground safely.
Ontario One Call's Board of
Directors, after a brief photo-op, met
to continue  steering the corporation
into the future.
FALL 2016

19



Table of Contents for the Digital Edition of Ear to the Ground - Fall 2016

President’s Message
Membership in the ORCGA: Uncovering Value
Dig Safe, Dig Smart
DIRT Report
Ontario One Call
Our Hidden Infrastructure
Ear to the Ground - Fall 2016 - cover1
Ear to the Ground - Fall 2016 - cover2
Ear to the Ground - Fall 2016 - 3
Ear to the Ground - Fall 2016 - 4
Ear to the Ground - Fall 2016 - 5
Ear to the Ground - Fall 2016 - 6
Ear to the Ground - Fall 2016 - 7
Ear to the Ground - Fall 2016 - 8
Ear to the Ground - Fall 2016 - President’s Message
Ear to the Ground - Fall 2016 - Membership in the ORCGA: Uncovering Value
Ear to the Ground - Fall 2016 - 11
Ear to the Ground - Fall 2016 - Dig Safe, Dig Smart
Ear to the Ground - Fall 2016 - 13
Ear to the Ground - Fall 2016 - 14
Ear to the Ground - Fall 2016 - 15
Ear to the Ground - Fall 2016 - DIRT Report
Ear to the Ground - Fall 2016 - 17
Ear to the Ground - Fall 2016 - Ontario One Call
Ear to the Ground - Fall 2016 - 19
Ear to the Ground - Fall 2016 - 20
Ear to the Ground - Fall 2016 - 21
Ear to the Ground - Fall 2016 - 22
Ear to the Ground - Fall 2016 - Our Hidden Infrastructure
Ear to the Ground - Fall 2016 - 24
Ear to the Ground - Fall 2016 - 25
Ear to the Ground - Fall 2016 - 26
Ear to the Ground - Fall 2016 - 27
Ear to the Ground - Fall 2016 - 28
Ear to the Ground - Fall 2016 - 29
Ear to the Ground - Fall 2016 - 30
Ear to the Ground - Fall 2016 - cover3
Ear to the Ground - Fall 2016 - cover4
https://www.nxtbook.com/naylor/RGCB/RGCB0119
https://www.nxtbook.com/naylor/RGCB/RGCB0218
https://www.nxtbook.com/naylor/RGCB/RGCB0118
https://www.nxtbook.com/naylor/RGCB/RGCB0217
https://www.nxtbook.com/naylor/RGCB/RGCB0117
https://www.nxtbook.com/naylor/RGCB/RGCB0216
https://www.nxtbook.com/naylor/RGCB/RGCB0116
https://www.nxtbook.com/naylor/RGCB/RGCB0215
https://www.nxtbook.com/naylor/RGCB/RGCB0115
https://www.nxtbookmedia.com