ELECTRIC ENERGY | Spring 2020 - 10

RMEL INFORMATION

RMEL Board of Directors
OFFICERS

PRESIDENT
Joel Bladow
Tri State Generation and
Transmission Assn.
Sr. VP, Transmission
PRESIDENT ELECT
Paul Barham
CPS Energy
Sr. VP, Energy Delivery Services
PAST PRESIDENT
Scott Fry
Mycoff Fry Partners
Managing Director
VICE PRESIDENT, FINANCE
Mike Kotara
Zachry Group
President, Engineering Group

DIRECTORS

VICE PRESIDENT, EDUCATION
Neal Walker
Texas New Mexico Power
President, TNMP

Doug Bennion
PacifiCorp
VP, Engineering Services &
Asset Management

Susan Kidd
Arizona Public Service
GM T&D Engineering,
Technology & Construction

VICE PRESIDENT, VITAL ISSUES
Ken Wilmot
Associated Electric Cooperative, Inc.
Sr. VP and Chief Operations Officer

Charles Dickerson
Austin Energy
COO

Mark Mansfield
UNS Energy Corporation
VP, Power Production

John DiDonato
NextEra Energy Resources
VP, Renewable Development
& Origination

Kevin Noblet
Evergy, Inc.
VP, Safety & Ops. Planning

VICE PRESIDENT, MEMBERSHIP
Elaina Ball
El Paso Electric
Interim Chief Operating Officer
VICE PRESIDENT, MEMBER SERVICES
John Coggins
SRP
Associate GM & Chief Power
System Executive

Nick Gardner
Black Hills Corporation
VP, Electric Utilities
Joshua Johnson
Black & Veatch
Associate VP, Global Proposal
Director - Conventional Generation
Tom Kent
Nebraska Public Power District
Executive VP & COO

PUBLISHED FOR:

6855 S. Havana Street, Suite 430
Centennial, CO 80112
(303) 865-5544
Fax: (303) 865-5548
WWW.RMEL.ORG
Editor: Kathryn Hail
(303) 865-5544
kathrynhail@rmel.org
Electric Energy is the official magazine of
RMEL. Published three times a year, the
publication discusses critical issues in
the electric energy industry. Subscribe to
Electric Energy by contacting RMEL. Editorial
content and feedback can also be directed
to RMEL. Advertising in the magazine
supports RMEL education programs and
activities. For advertising opportunities,
please contact Mike Ross at (800) 369-6220
or mross@naylor.com.

Lisa Olson
Omaha Public Power District
VP, Public Affairs
Dawn Roth Lindell
Western Area Power Administration
Sr. VP & Rocky Mountain
Regional Manager
Kyle Williams
Xcel Energy
PSCo General Manager
SECRETARY
Rick Putnicki
RMEL Executive Director

P U B L I S H E D B Y:

5950 NW 1st Place
Gainesville, FL 32607
(800) 369-6220 or (352) 332-1252
Fax: (352) 331-3525

www.naylor.com
Publisher: John Bacon
Project Manager: Mike Ross
Editor: Robin Lamerson
Marketing Associate: Austin Dunn
Project Director: Marjorie Pedrick
Advertising Representatives:
Nathan Burgman, Erik Henson,
Jason Ruppert, Mike Sroka
Project Coordinator: Casey Peeler
Layout: Sunny Goel
©2020 Naylor, LLC.
All rights reserved. The contents of this
publication may not be reproduced by
any means, in whole or in part, without
the prior written consent of the publisher.
PUBLISHED APRIL 2020/RME-T0120/5722
COVER IMAGE:
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ELECTRIC ENERGY | Spring 2020

Table of Contents for the Digital Edition of ELECTRIC ENERGY | Spring 2020

Letter from the 2019-2020 RMEL President
Letter from the Executive Director
RMEL Board of Directors
The Future of Customer Experience in the Energy Industry
Customer Experience and Target Segmentation for Utility Solutions
Data as a Tool for Utility Customers
Intelligence at the Edge: Addressing the New Challenges and New Opportunities of the Modern Grid
Tucson Electric Power Increases Customer Convenience with Personalized Tools
RMEL’s 117th Fall Executive Leadership and Management Convention is Heading to Denver
2020 Calendar of Events
Member Listings
Foundation Board of Directors List
Advertisers’ Index
ELECTRIC ENERGY | Spring 2020 - Intro
ELECTRIC ENERGY | Spring 2020 - bellyband1
ELECTRIC ENERGY | Spring 2020 - bellyband2
ELECTRIC ENERGY | Spring 2020 - cover1
ELECTRIC ENERGY | Spring 2020 - cover2
ELECTRIC ENERGY | Spring 2020 - 3
ELECTRIC ENERGY | Spring 2020 - 4
ELECTRIC ENERGY | Spring 2020 - 5
ELECTRIC ENERGY | Spring 2020 - Letter from the 2019-2020 RMEL President
ELECTRIC ENERGY | Spring 2020 - 7
ELECTRIC ENERGY | Spring 2020 - Letter from the Executive Director
ELECTRIC ENERGY | Spring 2020 - 9
ELECTRIC ENERGY | Spring 2020 - RMEL Board of Directors
ELECTRIC ENERGY | Spring 2020 - 11
ELECTRIC ENERGY | Spring 2020 - The Future of Customer Experience in the Energy Industry
ELECTRIC ENERGY | Spring 2020 - 13
ELECTRIC ENERGY | Spring 2020 - 14
ELECTRIC ENERGY | Spring 2020 - 15
ELECTRIC ENERGY | Spring 2020 - Customer Experience and Target Segmentation for Utility Solutions
ELECTRIC ENERGY | Spring 2020 - 17
ELECTRIC ENERGY | Spring 2020 - 18
ELECTRIC ENERGY | Spring 2020 - 19
ELECTRIC ENERGY | Spring 2020 - Data as a Tool for Utility Customers
ELECTRIC ENERGY | Spring 2020 - 21
ELECTRIC ENERGY | Spring 2020 - 22
ELECTRIC ENERGY | Spring 2020 - 23
ELECTRIC ENERGY | Spring 2020 - Intelligence at the Edge: Addressing the New Challenges and New Opportunities of the Modern Grid
ELECTRIC ENERGY | Spring 2020 - 25
ELECTRIC ENERGY | Spring 2020 - 26
ELECTRIC ENERGY | Spring 2020 - 27
ELECTRIC ENERGY | Spring 2020 - Tucson Electric Power Increases Customer Convenience with Personalized Tools
ELECTRIC ENERGY | Spring 2020 - 29
ELECTRIC ENERGY | Spring 2020 - 30
ELECTRIC ENERGY | Spring 2020 - 31
ELECTRIC ENERGY | Spring 2020 - RMEL’s 117th Fall Executive Leadership and Management Convention is Heading to Denver
ELECTRIC ENERGY | Spring 2020 - 33
ELECTRIC ENERGY | Spring 2020 - 34
ELECTRIC ENERGY | Spring 2020 - 2020 Calendar of Events
ELECTRIC ENERGY | Spring 2020 - Member Listings
ELECTRIC ENERGY | Spring 2020 - 37
ELECTRIC ENERGY | Spring 2020 - Advertisers’ Index
ELECTRIC ENERGY | Spring 2020 - cover3
ELECTRIC ENERGY | Spring 2020 - cover4
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