Association Leadership - May/June 2018 - 21

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Spots in Your
sment Policies?
- can be important to assessing if there is a complaint
made. It can also be helpful in intervening hopefully
before a complaint is made."
Remind staff about policies at conferences. Most
association conferences include social activities and
evening events. Sometimes the different environment -
or the personal and professional relationships developed
over the years among staff and members - can cloud
judgment about acceptable behavior. It's up to the
association's top executives to remind their staff about
what is and is not expected of them at conferences or
meetings, Judish said.
"For example, most associations have an expectation
of member service, but that doesn't necessarily mean
that if a member asks a staff member to go have drinks
afterward that the staff member should feel that he or
she has to say yes," she said.
Judish added that this clear, stated message also
helps the organization legally, because if the staffer
wants "to go out and have a drink afterwards, and

something happens, it makes it clearer that it's on their
personal time as opposed to a work-related event."
Stress the prohibition on retaliation. This prohibition has
to be more than just words on paper. "Especially if someone
feels wrongly accused or misunderstood, it's a natural human
reaction to want to distance themselves or make the person
who placed them in this position an enemy," Judish said.
To mitigate this, HR needs to emphasize expectations
for professional and collegial behavior in one-on-one
conversations. Judish noted that more oversight might be
needed, especially if an employee makes a complaint about
his or her supervisor. For instance, HR might need to take
a closer look at the supervisor's performance review of the
complaining employee, particularly if she receives a poor
review after years of achieving "exceeds expectations."
Emily Bratcher is a Contributing Editor for Associations Now.
This article originally appeared on AssociationsNow.com.
Reprinted with permission. Copyright ASAE: The Center for
Association Leadership (December 2017), Washington, DC.
MAY/JUNE 2018

21


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Association Leadership - May/June 2018

Table of Contents for the Digital Edition of Association Leadership - May/June 2018

Homepage
60-Second Solutions
Ask a Hotelier
Tech Talks Recap
What Every Association Professional Needs to Know About Advocacy
Are There Blind Spots in Your Sexual Harassment Policies?
Email Phishing in the New Wild West
Identifying Email Risks to Your Association
Harness the Power of Your Publication
Meetings Minute
Destination Planner
New Members
Index to Advertisers
Backpack to Briefcase
Association Leadership - May/June 2018 - Intro
Association Leadership - May/June 2018 - cover1
Association Leadership - May/June 2018 - cover2
Association Leadership - May/June 2018 - 3
Association Leadership - May/June 2018 - 4
Association Leadership - May/June 2018 - 5
Association Leadership - May/June 2018 - 6
Association Leadership - May/June 2018 - Homepage
Association Leadership - May/June 2018 - 60-Second Solutions
Association Leadership - May/June 2018 - 9
Association Leadership - May/June 2018 - Ask a Hotelier
Association Leadership - May/June 2018 - 11
Association Leadership - May/June 2018 - Tech Talks Recap
Association Leadership - May/June 2018 - 13
Association Leadership - May/June 2018 - What Every Association Professional Needs to Know About Advocacy
Association Leadership - May/June 2018 - 15
Association Leadership - May/June 2018 - 16
Association Leadership - May/June 2018 - 17
Association Leadership - May/June 2018 - 18
Association Leadership - May/June 2018 - 19
Association Leadership - May/June 2018 - Are There Blind Spots in Your Sexual Harassment Policies?
Association Leadership - May/June 2018 - 21
Association Leadership - May/June 2018 - Identifying Email Risks to Your Association
Association Leadership - May/June 2018 - 23
Association Leadership - May/June 2018 - Harness the Power of Your Publication
Association Leadership - May/June 2018 - 25
Association Leadership - May/June 2018 - Meetings Minute
Association Leadership - May/June 2018 - Destination Planner
Association Leadership - May/June 2018 - New Members
Association Leadership - May/June 2018 - Index to Advertisers
Association Leadership - May/June 2018 - Backpack to Briefcase
Association Leadership - May/June 2018 - cover3
Association Leadership - May/June 2018 - cover4
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