Preliminary Program - 2019 - 9

TUESDAY, SEPTEMBER 24

2019
ANNUAL CO
NFERENCE
SEPTEM BER 24-26
| BAL

Engaging Youth: Finding Out What They Want and Need Teresa Penbrooke, PhD, CPRE
Gamestorm' Your Way to Better Ideas Harris Bergman
How to Craft a World-Class Master Plan In-House: Yes, It Can Be Done Amanda Rodriguez
Lead Your Way: Simple Communication Strategies for Every Personality Greg Petry
Leadership Strategies You Need to Build the Ultimate Park and Recreation Team Farid
Dordar
On the Trail of Customer Satisfaction Beth Waller
Professionalism: A Mindset, Not an Option Debbie Woodbury, Tori Spaugh Darensburg
Public-Private Partnerships: Are They a Good Solution for Your Project? Joe Turner
Ready or Not...Here Comes Gen Z Whitney Kahn
Standing the Heat Jamie Sabbach
Understanding the Importance of Branding: As an Agency or in Your Department Greg
Cronin MPA, CCD
Your Local Elected Official Wants You to Do What? Strategies for Handling Big Cats (LEO)
and Other Interesting Creatures Ben Johnson

PLANNING, DESIGN AND MAINTENANCE
But, I Have Nothing to Do in the Park!': Thinking About Places for Teens Shweta Nanekar
Creating and Expanding Nature Play Experiences with Plants That Promote Play Value
and Education Anne-Marie Spencer
Designed to Thrive: Three Key Components for Community Buy-In Monica Pascatore
Getting from a Dream to a Park Scott Goldman, Regina Hammond, Steven Preston,
Terrell Williams
Homelessness in Parks: Lessons from the Field (Part I) Brice Maryman, Cindy Mendoza,
Lisa Nielsen
Master Plans, Comprehensive Plans, Strategic Plans, Needs Assessments and
Management Plans: Choosing the Best Planning Process to Meet Your Needs David
Barth
Optimizing Economic and Financial Outcomes in your Parks and Recreation Assets Jason
Clement
The Epic': Recreation Reimagined! A Glimpse into What May Become the Future of the
Recreation Center Rick Herold, Tom Hart
Transforming and Repurposing: How to Revitalize Your Golf System Bill Clevenger

PUBLIC RELATIONS/MARKETING
Branding Through Powerful Storytelling Claudine Bennett
Creative Recreation Marketing Tips Dawn Cribb
Creative Tools for Community Engagement Jodi Jay, Krissie Marty, Paul Slutes
Inside the Newsroom: Getting to Know the Media Ken Conklin
Inviting the Angry Mob to Dinner: Strategies for Fearless Community Engagement
Meghan Ruble

RECREATION & SPORTS PROGRAMMING
A Baltimore Story: Neighborhood Sports on the Rise Ivan Leshinky
Birdwatching: The Trend Taking City Parks by Storm Oscar Carmona
Developing New Golfers: Expanding the Reach of Your Municipal Golf Business Rich
Richeson, Richard Singer

Play Ball: MLB Going to Bat for Youth Programming Bennett Mayfield, David James, Matt
Engleka
Recreation in Disadvantaged Communities: Challenges and How to Overcome Them Kyle
Dock
The BUZZ Effect of Pop-Up Programming Brendan Egan

RESEARCH & EVALUATION
A Systems Approach to Assessing Parks Gregory Miao, Jessica Nguyen
George Butler Lecture: NRPA Research Session Kick-off Mat Duerden
Big Data in Customer Service and Why It Matters Andru Fratarcangeli, Brynn DiPaola
Tapping Park Data to Tell Your Story and Better Serve the Public Kevin Roth
The Feedback You Need: The Keys to Improving Your Surveys Ronald Vine

REVENUE/CUSTOMER SERVICE
#CafecitoAdventures: A Fun, Idea-Generating, Problem-Solving Creativity Tool for
Customer Experiences Rich DiGirolamo
Is It Time for a Food Truck? Mike Holtzman
Metrics That Matter: Customer Retention Bobbi Nance

STUDENT PEP RALLY
5:00 p.m. - 6:30 p.m.

It's time to show your school spirit! NRPA is inviting students to a
unique networking event at the Hilton Baltimore Inner Harbor Hotel.
Come mingle with other future park and recreation professionals
and show off your school pride. Those who attend will have access
to the NRPA Opening Reception immediately following the rally.

NRPA OPENING RECEPTION
(sponsored by GameTime)

6:30 p.m. - 8:30 p.m. | M&T Bank Stadium
Enjoy live music and
Baltimore-inspired
food and drinks
while you celebrate
with thousands
of your peers at
M&T Bank Stadium
- home of the
Baltimore Ravens.

REGISTER NOW AT WWW.NRPA.ORG/CONFERENCE | 7


http://WWW.NRPA.ORG/CONFERENCE

Preliminary Program - 2019

Table of Contents for the Digital Edition of Preliminary Program - 2019

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https://www.nxtbook.com/nrpa/NRPAAnnualConference/PreliminaryProgram2023
https://www.nxtbook.com/nrpa/NRPAAnnualConference/PreliminaryProgram2022
https://www.nxtbook.com/nrpa/NRPAAnnualConference/PreliminaryProgram2019
https://www.nxtbook.com/nrpa/NRPAAnnualConference/PreliminaryProgram2018
https://www.nxtbook.com/nrpa/NRPAAnnualConference/PreliminaryProgram2017
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