November 2010 - Parks & Recreation - 62

City of San Ramon

The San Ramon Olympic Pool and Aquatic Center has employed several
" generations " of lifeguards.

Such a high replacement rate may increase the risk of potential aquatic accidents due to a lower experience level
among the lifeguard staff. A 2009 study
of California aquatic agencies by Total
Aquatic Management noted that 67% of
the rescues made in that year were made
by those 18 years or older and 32% of the
total rescues were made by staff who had
been lifeguarding four years or more.
Thus, lifeguards who are making a higher

percentage of rescues are usually older
staffers with more years of experience.
Why did the San Ramon pool staff
stay there so much longer than average?
Perhaps it was the culture of the organization. Over 58% of the survey respondents applied to the pool because they
had a friend who worked there and most
applied because they had heard it was a
great place to work, had an atmosphere
that was community or family oriented,

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and " bosses were cool. " The facility supervisors and coordinators framed the
culture found at the facility and over
time, the staff took it upon themselves to
reinforce the existing culture.
Teamwork was vital to this culture,
and 97% of the survey respondents stated they had participated in some form
of team sports growing up. The high
sense of community and camaraderie
among the staff was something called
" Same Team. " The " Same Team " culture helped bond the staff together in
enacting the mission of the organization.
Staff trained together weekly, competed in local lifeguard competitions, held
weekly staff morale events, and helped
coach each other to be better employees at the facility. The community culture
also manifested itself among the seasonal management staff, where meetings
were often open discussions about operations, noting staff observations to assist
pool managers in coaching younger staff
members, and opportunities to develop



November 2010 - Parks & Recreation

Table of Contents for the Digital Edition of November 2010 - Parks & Recreation

November 2010 - Parks & Recreation - 1
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