October 2012 - Parks & Recreation - 27

to address more than 1,100 work orders.
This crisis, similar to others we have
encountered in the not-too-distant
past (Snowmageddon 2010 and a leak
at Lake Needwood Dam), has afforded
us with new experiences and valuable
lessons learned which we can draw
from for future situations.
" It Takes a Village " : While we knew
we'd need all hands on deck for this crisis, what we realized rather quickly was
that we needed to designate damage
assessment leaders and to create a set
of criteria for the assessments (physical damage, power issues, safety issues,
etc.). It was also important to determine
who would receive and process this information, and how we would prioritize
restoration and clean-up efforts.
Create a Command Center: Establishing an emergency operations center (whether this is a virtual center, a
physical location, or some combination of the two) provides a central hub
where work orders can be submitted,
prioritized, and assigned.
Highlight the Positive: Crisis situations drain energy and morale. Team
leaders need to regularly praise frontline

responders to let them know their time
and the hard work that is being done in
difficult circumstances is of the utmost
importance and much appreciated.
Be Flexible: Extenuating circumstances often require rules be broken
and guidelines bent. Purchasing procedures may need to be relaxed so that
necessary resources can be accessed.
Staff may need to be reassigned to address areas of urgent need.
Keep Communication Lines Open
and Updated: Determine your communication methodology (web,

conference calls, land lines, cellular
lines, work order systems) and clearly
deﬁne who will handle updating these
different channels. Frequent updates
should be provided to staff, the public,
and elected and appointed officials so
that everyone affected is informed.
Mike Riley is Deputy Director of
Montgomery Parks, which is part of the
Maryland-National Capital Park and
Planning Commission. Riley is a
registered professional engineer with 27
years of experience in park management
(mike.riley@montgomeryparks.org).

WWW.NRPA.ORG | OCTOBER 2012 |

Parks & Recreation

25

October 2012 - Parks & Recreation

Table of Contents for the Digital Edition of October 2012 - Parks & Recreation

October 2012 - Parks & Recreation - 1
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