contents october 2013 columns 8 Perspectives Customer Service Hall of Fame Steve Thompson, CPRP 10 Editor's Letter Three Little Words Elizabeth Beard Page 80 departments 24 Advocacy Opportunities and Threats in Washington Stacey Pine and Dave Tyahla 6 Web Exclusives 26 Law Review 12 Front Page fState of State Parks 12 fBriefly Noted 16 18 By the Numbers Concussions in Youth Sports and Recreation 20 People for Parks Bikes and Books Peter Magnuson 22 Member to Member How We Did It: Building Blocks of the Community Angela DiPietro No Warning of Nuisance Bear Threat to Campers James C. Kozlowski, J.D., Ph.D. 35 Conservation Trees and Urban Forests: Not Just About the Economic and Environmental Benefits Richard J. Dolesh 37 Health and Wellness Let's Move! Cities, Towns and Counties Kathleen Gibi 40 Social Equity Partnership Improves Access to Technology Mariana Espinoza 42 Managing Management 66 Operations fLandscapes for the Long Term 66 Elizabeth Beard fWine Festival Event a Vintage Success 69 Elizabeth Beard What Are You Being Paid to Go to Congress? Lauren Yost 44 Future Leaders Saving to the Cloud Tatiana Chalkidou and Michael J. Bradley 57 NRPA Update fQ&A with Scott Miller, NRPA's 100th CPRE 57 fTest Your Park and Recreation Knowledge 58 fThe Value of Research 59 fInbox 62 fNational Recreation Foundation Spotlight 64 fProfessional Development Calendar 65 72 Products 79 Ad Index 80 Park Bench A Natural Twist on Halloween 4 Parks & Recreation | O C T O B E R 2 0 1 3 | W W W. N R PA . O R G Page 37