September 2020 - Parks & Recreation - 12

WE ARE PARKS AND RECREATION
Great Expectations: Financially Balancing
Quality Programming and Equity
By Chris Nunes, CPRE, and Donna J. Kuethe, CPRP

T

he park and recreation profession has been focused on equity
since its inception during the late 1800s to early 1900s. Over the
past few decades, the profession has increased its focus on this
area, largely due to the focus NRPA has placed on this issue. Today's challenge is to identify methods in which to balance this concept and
the ever-present financial constraints in public parks and recreation. Using
business acumen coupled with a cost recovery plan, the services we provide
can be equally accessible and available to all people regardless of income
level, ethnicity, gender, ability or age.

Understanding the
Consumer
Our profession must move from
the nomenclature of " resident " or
" participant " to " consumer. " Many
program users have a choice in who
they use for recreation services. No
matter what the ability to pay, con-

sumers deserve a product that meets
their physical and social needs, attitudes, aspirations and other psychological criteria. Secondly, programs
where the " economic need " may be
the greatest are often perceived as
" less than " services, but users have
the same needs as those in revenue-

generating programs. Finally, the
professional must understand there
is no " one size fits all " consumer.
For example, in youth sports, there
are multiple market segments (instructional, recreation, competitive,
elite). An agency doesn't need to
provide service at each level, only
the level that makes sense for the
agency in terms of participation
(access) and financial mandates
due to local competition from other municipal providers, nonprofits
and for-profit entities. According to
Corey King, director of parks and
recreation in Matthews, North Carolina, " There are services offered by
agencies that have proven to be revenue generators....These facilities
meet the consumers' needs...and
the positive revenue affords the ability to divert dollars to fill true 'gaps'
in recreation services. "

Entrepreneurial Approach
Our programs, services and facilities must be relevant and brilliant.
Creating relevant and brilliant services is manifested in understanding
user needs; tracking and applying
market changes; enhancing customer service technologies; implementing common sense procedures
and policies; and most importantly,
creating a fun, exciting, beneficial
and rewarding experience. Offering
meaningful experiences will bring
Using business acumen coupled with
a cost recovery plan, the services P&R
professionals provide can be equally
accessible to all people.
10

Parks & Recreation

| S E P T E M B E R 2 02 0 | PA R K S A N D R E C R E AT I O N .O R G



September 2020 - Parks & Recreation

Table of Contents for the Digital Edition of September 2020 - Parks & Recreation

September 2020 - Parks & Recreation - 1
September 2020 - Parks & Recreation - 2
September 2020 - Parks & Recreation - 3
September 2020 - Parks & Recreation - 4
September 2020 - Parks & Recreation - 5
September 2020 - Parks & Recreation - 6
September 2020 - Parks & Recreation - 7
September 2020 - Parks & Recreation - 8
September 2020 - Parks & Recreation - 9
September 2020 - Parks & Recreation - 10
September 2020 - Parks & Recreation - 11
September 2020 - Parks & Recreation - 12
September 2020 - Parks & Recreation - 13
September 2020 - Parks & Recreation - 14
September 2020 - Parks & Recreation - 15
September 2020 - Parks & Recreation - 16
September 2020 - Parks & Recreation - 17
September 2020 - Parks & Recreation - 18
September 2020 - Parks & Recreation - 19
September 2020 - Parks & Recreation - 20
September 2020 - Parks & Recreation - 21
September 2020 - Parks & Recreation - 22
September 2020 - Parks & Recreation - 23
September 2020 - Parks & Recreation - 24
September 2020 - Parks & Recreation - 25
September 2020 - Parks & Recreation - 26
September 2020 - Parks & Recreation - 27
September 2020 - Parks & Recreation - 28
September 2020 - Parks & Recreation - 29
September 2020 - Parks & Recreation - 30
September 2020 - Parks & Recreation - 31
September 2020 - Parks & Recreation - 32
September 2020 - Parks & Recreation - 33
September 2020 - Parks & Recreation - 34
September 2020 - Parks & Recreation - 35
September 2020 - Parks & Recreation - 36
September 2020 - Parks & Recreation - 37
September 2020 - Parks & Recreation - 38
September 2020 - Parks & Recreation - 39
September 2020 - Parks & Recreation - 40
September 2020 - Parks & Recreation - 41
September 2020 - Parks & Recreation - 42
September 2020 - Parks & Recreation - 43
September 2020 - Parks & Recreation - 44
September 2020 - Parks & Recreation - 45
September 2020 - Parks & Recreation - 46
September 2020 - Parks & Recreation - 47
September 2020 - Parks & Recreation - 48
September 2020 - Parks & Recreation - 49
September 2020 - Parks & Recreation - 50
September 2020 - Parks & Recreation - 51
September 2020 - Parks & Recreation - 52
September 2020 - Parks & Recreation - 53
September 2020 - Parks & Recreation - 54
September 2020 - Parks & Recreation - 55
September 2020 - Parks & Recreation - 56
September 2020 - Parks & Recreation - 57
September 2020 - Parks & Recreation - 58
September 2020 - Parks & Recreation - 59
September 2020 - Parks & Recreation - 60
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2021
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2021
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2020
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2019
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2018
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2017
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2016
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2015
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2014
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2013
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2012
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2011
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/october-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/september-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/august-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/july-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/june-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/may-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/april-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/march-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/february-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/january-2010
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/december-2009
https://www.nxtbook.com/nrpa/ParksRecreationMagazine/november-2009
https://www.nxtbookmedia.com