Focus Supplement - Summer 2015 - (Page 27)
PRACTITIONER INNOVATION
Roche Diagnostics
aced with a sometimes confusing
blend of account management
systems, in 2013 Roche Diagnostics
made the decision to implement a
phased roll-out of a customized
version of Salesforce. at challenging
roll-out has helped Roche be named
as a finalist in the LTEN Excellence
Awards for Practitioner Innovation.
Joan Ridgeway, a performance
consultant and developer with Roche
Diagnostics, led the Training
Development Team, which included
X-Consulting Group. e team put
together a two-day training program
that included an e-learning
prerequisite, two days of classroom
F
time and an eight-week post-training
plan.
e collaborative effort also
included representatives from
business units, IT project teams and
data management teams.
"Inclusion of sales leaders on the
training platform was critical to the
success of the training initiatives," said
Tom Lazzaro, a partner in XConsulting Group. "e ongoing
collaboration with each of these teams
was crucial to capturing accurate
information on business processes -
both new and existing - and to ensure
that the change management factors
were identified and captured within
the training curriculum."
e Salesforce.com training was
recognized by Salesforce.com as a
"Best in Class" deployment in both
design and delivery. e Roche team
was also recognized for the Roche
Diagnostics Corporation Award of
Excellence in 2014.
"e Salesforce.com training
approach was an outstanding example
of client/partner collaboration from
the beginning through project
completion," Lazzaro said. "is
initiative will support the achievement
of goals and objectives for Roche
North America in 2015 and beyond."
■
PROVIDER INNOVATION
Educational Resource Systems
ducational Resource Systems'
client had the need to turn a fourhour PowerPoint into a more
innovative and interesting training
tool. e resulting solution led
Educational Resource Systems to be
named as a finalist in the LTEN
Excellence Awards for Provider
Innovation.
cutting-edge technology
called augmented reality. When the
learner aims their iPad camera at a
tracker image, a virtual-based
projector initiates a series of
holographic images on their iPad. e
technology was successfully used to
create an immersive and engaging
learning experience that included text,
narration, 3-D animation and video.
e presentation had been used
during the first day of new-hire
training, but the content was seen as
dry, unengaging and hard to retain. As
a solution, Educational Resource
Systems developed an interactive
program that is heavily based on
Today, a new hire reads the disease
state module at home, then joins an
Adobe Connect meeting conducted by
a medical liaison and the trainer. e
entire session is now less than 90
minutes. e augmented reality tool
now covers most of the content, but
E
FOCUS | CONFERENCE AWARDS SUPPLEMENT 2015 | www.L-TEN.org
teaches it in an interactive and
engaging way.
"is program was very complex
and it took a large matrix team to
bring it to life, both within my
company and the client company,"
said Gregg Terry, president of
Educational Resource Systems. "is
collaboration was not only useful, but
necessary in order to effectively
develop and execute this program in
an effective, compliant, timely
manner." ■
27
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http://www.L-TEN.org
Table of Contents for the Digital Edition of Focus Supplement - Summer 2015
Focus Magazine
Table of Contents
Introducing the LTEN Excellence Awards
The Winners Revealed
Profiles of Winning Work
Dana Bates, Gilead Sciences
Lisa Lukawski, UCB
Rorie Madigan, Siemens Healthcare Diagnostics
Luis Pinzon, Bayer Healthcare
Medtronic
AbbVie
Axion by ApotheCom
Excellerate
Bottom-Line Performance
Awards Poster Session: Excellence on Display
Profiles of Finalists
Alexion Pharmaceuticals
Genentech
Roche Diagnostics
Educational Resource Systems
e-roleplay
Small World Social
Cognizant Technology Solutions
Impact International
Red Nucleus
Advantage Performance Group
CMR Institute
HealthAnswers Education
Wrapping Up: Thank You Notes
Focus Supplement - Summer 2015
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