Focus Supplement - Summer 2015 - (Page 29)
PROVIDER LEARNING CONTENT
Cognizant Technology Solutions
ognizant Technology Solutions
has been named a finalist in the
LTEN Excellence Awards for Provider
Learning Content, aer helping a
client create a comprehensive set of
training materials to help new
employees and interns understand the
business process.
Following a needs analysis, a Webbased series was selected to provide a
graphically rich and engaging mode of
learning. e learning module helped
users to discover concepts on their
own and apply to real-life situations.
Cognizant used a custom
framework for the courseware
development, including many reusable
C
templates and graphic elements.
"e salient feature of this strategy
is placing the learner at the heart of a
business problem and allowing them
to decide on how to tackle it," said
Manikandan Subramaniam,
Cognizant's associate director.
"Constructive feedback helps the user
learn which of the options fit best, and
remember the choice in relation to
other equally possible ones."
Cognizant worked with the client's
learning organization to understand
standards, procedures, culture and
guidelines. e web-based training replaced face-to-face training conducted
across the organization and helped the
client reduce training spend.
e training received positive
responses from employees and the
business teams. Also, 95 percent of the
learners called the course effective and
appreciated the visual treatment of the
course, and business sponsors saw 100
percent compliance, revenue
increased by 5 percent and training
costs were reduced by 40 percent.
"Overall, the expensive classroom
training was replaced by online
learning modules, which enabled the
learners to learn the concepts in their
own pace," Subramaniam said. "e
real-time scenarios and activities
helped the learners to practice the
processes hands-on and apply it back
in their job roles." ■
PROVIDER LEARNING CONTENT
Impact International
hen its client needed to redesign
a leadership development
program for district managers, the
resulting work led Impact
International to be named a finalist in
the LTEN Excellence Awards for
Provider Learning Content.
e client company selected Impact
International to redesign the twoyear-old program and provide a
business-centered experiential
learning program. e solution was a
nomination-only, two-and-a-half day
behavioral development experience
targeting district managers.
e program focused on leadership
reflection, development scenarios,
W
understanding leadership and forming
strategic relationships. e training
incorporated experiential learning and
implemented a 70-20-10 approach,
with a focus on business outcomes.
Internal collaboration played a strong
role in the project, involving senior
leadership and building
coaching/mentoring opportunities.
Evaluation of the program actually
began with pre-program calls to set
intentions for the training. Postprogram, the evaluation measured
business results, program content, the
learning environment, facilitator
effectiveness, impact on leadership
mindset and behaviors, behavior
change and applicability of support
FOCUS | CONFERENCE AWARDS SUPPLEMENT 2015 | www.L-TEN.org
tools. In the end, the program
received a net promoter score of .83
out of 1.00, and is also credited with
increasing quality, productivity,
employee satisfaction, sales, cycle time
and customer satisfaction.
"e selected approach is highly
realistic and relevant to participants'
real lives at work because the focus is
all about their real current leadership
and business issues/challenges," said
Ted Gemmell, senior vice president of
global client services for Impact
International. "It requires no 'mental
gymnastics' to connect the dots
between training and their lives as
leaders and thus has very powerful
sustainment and pull-through. ■
29
http://www.L-TEN.org
Table of Contents for the Digital Edition of Focus Supplement - Summer 2015
Focus Magazine
Table of Contents
Introducing the LTEN Excellence Awards
The Winners Revealed
Profiles of Winning Work
Dana Bates, Gilead Sciences
Lisa Lukawski, UCB
Rorie Madigan, Siemens Healthcare Diagnostics
Luis Pinzon, Bayer Healthcare
Medtronic
AbbVie
Axion by ApotheCom
Excellerate
Bottom-Line Performance
Awards Poster Session: Excellence on Display
Profiles of Finalists
Alexion Pharmaceuticals
Genentech
Roche Diagnostics
Educational Resource Systems
e-roleplay
Small World Social
Cognizant Technology Solutions
Impact International
Red Nucleus
Advantage Performance Group
CMR Institute
HealthAnswers Education
Wrapping Up: Thank You Notes
Focus Supplement - Summer 2015
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