Focus Magazine - Fall 2016 - 11

GUEST EDITOR Mark Wilson Going Mobile for Learning More on Mobile: For more discussion on mobile learning approaches, check out Mark Wilson's LTEN webinar from April 29, 2016, "Bringing Meaningful Value to the Business through Digital Learning," available to LTEN members at www.L-TEN.org/ WebinarArchives. F or the sake of being provocative, I would suggest that if you have a mobile learning strategy it might be worth re-evaluating the approach. Should we have a mobile learning/learning technology strategy or should we have a learning strategy with a mobile-first mindset? It is likely a question that learning leaders are struggling with, as there is an expectation to deliver best-in-class learning or performance support to employees who are bombarded by ringing, texting, tweeting, pinging, chatting and messaging 24/7/365. ere is clearly very little white space. ere have been several reports that suggest time spent on mobile devices has eclipsed time spent on the desktop. is poses significant opportunity for us in training as we oen struggle to operationalize learning experiences that effectively integrate the use of mobile. I don't believe we are ready to say that "class is dismissed" since the classroom serves as an important conduit to introduce employees to new concepts, culture and application in a safe environment. However, self-directed learning that happens daily, weekly and monthly for employees can be supported by learning and development teams. Let's think differently about learning in a digital age. Instead of focusing on content alone, it might be helpful to turn our attention to context. Years ago we used to say "content is king." It might be worth shiing to "context is king," as we evolve our thinking in the area of performance support and learning reinforcement. A more targeted look at how learning will be applied on the job and how performance support tools will be consumed on a mobile device is critical for design and development teams. It is highly likely that some content, such as IT-related skills, might be better suited for traditional online learning. However, peer-to-peer dialogue or low-tech forms of interaction still help to reinforce those skills, no matter the topic. Informal or social learning isn't a new concept. What differs today is we now have scalable technology that can connect larger groups of people from diverse backgrounds adding tremendous value and perspective in a globallydependent world. For those who support commercial organizations, our markets are changing so quickly that we must rely on our customer facing teams to capture on-the-job learning and best practices. In other words, we move from content creators to content curators and manage the delivery through a YouTubetype internal channel. None of this has to be delivered in a vacuum. If a video repository doesn't suit your organization, tie video-based learning to your strategic programs. I oen hear we need to develop a one-stop shop or a centralized hub where everything can be found. I've been in deep reflection about this ongoing unmet need. I then glanced at my iPhone and it all of a sudden became clearer. Similar to most of you, I have several apps. I don't have just one. It got me thinking that it might not be that everything needs to be in one place. It may be that learning needs to be personalized, at my fingertips, and the right mix of tools for me to consume and contribute. Instead of creating a mobile strategy, our time might be better spent refining our learning strategy in a digital world. Our employees are consumers of learning. Creating an intuitive experience for them will have them craving more. ■ Mark Wilson is senior director, global learning center at ResMed. Email Mark at mark.wilson@resmed.com. FOCUS | FALL 2016 | www.L-TEN.org 11 http://www.L-TEN.org/WebinarArchives http://www.L-TEN.org/WebinarArchives http://www.L-TEN.org

Table of Contents for the Digital Edition of Focus Magazine - Fall 2016

Focus Magazine
From the President: Discovering the 'Why'
Table of Contents
Table of Contents
Guest Editor: Going Mobile for Learning
Directions: The Art of Customer Service
Front of the Room: Don't Fear the Cricket
Neuroscience: The Science of Collaboration
Sustaining & Measuring Leadership Development
Wrapping Up the 45th LTEN Annual Conference
Selling Performance in the Field Visit Process
Medical Simulation: Is It Worth the Investment?
Nonverbal Leadership
3 Technology Trends to Try
Sales Training: Increasing the Likelihood of Success
Virtual How: Compensation, Incentives and Levels
Ad Index
Focus Contacts
5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Intro
Focus Magazine - Fall 2016 - Focus Magazine
Focus Magazine - Fall 2016 - Cover2
Focus Magazine - Fall 2016 - 3
Focus Magazine - Fall 2016 - 4
Focus Magazine - Fall 2016 - From the President: Discovering the 'Why'
Focus Magazine - Fall 2016 - 6
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 8
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 10
Focus Magazine - Fall 2016 - Guest Editor: Going Mobile for Learning
Focus Magazine - Fall 2016 - 12
Focus Magazine - Fall 2016 - Directions: The Art of Customer Service
Focus Magazine - Fall 2016 - 14
Focus Magazine - Fall 2016 - Front of the Room: Don't Fear the Cricket
Focus Magazine - Fall 2016 - 16
Focus Magazine - Fall 2016 - Neuroscience: The Science of Collaboration
Focus Magazine - Fall 2016 - 18
Focus Magazine - Fall 2016 - Sustaining & Measuring Leadership Development
Focus Magazine - Fall 2016 - 20
Focus Magazine - Fall 2016 - 21
Focus Magazine - Fall 2016 - 22
Focus Magazine - Fall 2016 - 23
Focus Magazine - Fall 2016 - Wrapping Up the 45th LTEN Annual Conference
Focus Magazine - Fall 2016 - 25
Focus Magazine - Fall 2016 - 26
Focus Magazine - Fall 2016 - 27
Focus Magazine - Fall 2016 - 28
Focus Magazine - Fall 2016 - Selling Performance in the Field Visit Process
Focus Magazine - Fall 2016 - 30
Focus Magazine - Fall 2016 - 31
Focus Magazine - Fall 2016 - 32
Focus Magazine - Fall 2016 - 33
Focus Magazine - Fall 2016 - 34
Focus Magazine - Fall 2016 - 35
Focus Magazine - Fall 2016 - Medical Simulation: Is It Worth the Investment?
Focus Magazine - Fall 2016 - 37
Focus Magazine - Fall 2016 - 38
Focus Magazine - Fall 2016 - 39
Focus Magazine - Fall 2016 - Nonverbal Leadership
Focus Magazine - Fall 2016 - 41
Focus Magazine - Fall 2016 - 42
Focus Magazine - Fall 2016 - 43
Focus Magazine - Fall 2016 - 3 Technology Trends to Try
Focus Magazine - Fall 2016 - 45
Focus Magazine - Fall 2016 - Sales Training: Increasing the Likelihood of Success
Focus Magazine - Fall 2016 - 47
Focus Magazine - Fall 2016 - 48
Focus Magazine - Fall 2016 - Virtual How: Compensation, Incentives and Levels
Focus Magazine - Fall 2016 - 50
Focus Magazine - Fall 2016 - 51
Focus Magazine - Fall 2016 - Ad Index
Focus Magazine - Fall 2016 - Focus Contacts
Focus Magazine - Fall 2016 - 5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Cover3
Focus Magazine - Fall 2016 - Cover4
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