Focus Magazine - Fall 2016 - 15

FRONT OF THE ROOM Brian Lange Don't Fear the Cricket Ultimately, you are in control in this situation; don't let the situation control you. O ver the years, one of the most frequent fears/concerns that presenters have shared with me is that of "crickets," the initial silence that oen follows a question asked or example requested of the audience. It is the sensation of standing alone in a field ... solitary ... in the quiet ... able to hear nature's song by way of crickets. ere is a sense, apparently, that this silence is somehow "bad" or undesirable - and presenters will go to creative lengths to avoid this situation: * "Planting" questions ahead of time with specific audience members. * "Bribing" audience members to respond with promises of candy/Starbucks cards, etc. * Pleading with the audience to help out, "Please, someone answer the question!" * Calling out audience members on the spot: "David, will you answer the question, please?" * "Rescuing" the audience by jumping in with his/her own answer/example. I understand that the initial silence can feel uncomfortable ("Everyone's watching! I mustn't be doing a good job if people aren't participating."), but perhaps we need to look at how we react in this situation as a choice: You can choose to feel uncomfortable, or you can choose to be in control of the moment - and have the confidence that the audience will come through. Consider: When we, as presenters, "rescue" or otherwise assist our audiences in these brief moments of quiet, we actually end up taking on more of the responsibility for the success of the learning experience. It becomes more about the presenter. When we engage our audiences with questions, it is our attempt to "share" the learning experience with them. So, perhaps we can think of this time (uncomfortable as it may be) as "their turn," their opportunity to put some skin-in-the-game and contribute to the overall learning experience. Here are some ideas for what to do as the presenter while you are waiting for the audience to respond: * Smile! It shows you are relaxed, welcoming and not uncomfortable! * Move: Time to explore some new real estate up-front! (Gives you something to do) * Adjust: Move papers on your presenter's table, the chart pad, your coffee cup, etc. * Scan: Look across your audience with an expression of anticipation (avoiding direct eye contact will help people to not feel pressured or singled-out at this point in time). Ultimately, you are in control in this situation; don't let the situation control you. ink about it: When you pose a question or seek an example from your audience, they need some time to process the question, consider their environment and assess whether someone else has jumped into the opportunity already. As the quiet evolves, they may then begin to feel some of the "discomfort" you began feeling at the moment the question le your lips! So, if your audience begins to become uncomfortable with the silence, they will be more likely to seek to "rescue" you! So, it takes some patience, belief and willingness to get your audience to step-up to manage through the beginnings of a "crickets" situation. And be sure not to show any sense of relief once someone answers - there's no problem, here! I expected it to take a little while for people to answer... Remember: e key is not to be standing alone in that field, but to share it with others. You must be patient. Because, if you build it, they will come! ■ Brian Lange, blange@perim.com, is with Perim Consulting and serves as lead facilitator for LTEN PrimeTime! For Trainers Core and Masters Workshops. Find blogs, tweets and more at Perim.com. FOCUS | FALL 2016 | www.L-TEN.org 15 http://www.Perim.com http://www.L-TEN.org

Table of Contents for the Digital Edition of Focus Magazine - Fall 2016

Focus Magazine
From the President: Discovering the 'Why'
Table of Contents
Table of Contents
Guest Editor: Going Mobile for Learning
Directions: The Art of Customer Service
Front of the Room: Don't Fear the Cricket
Neuroscience: The Science of Collaboration
Sustaining & Measuring Leadership Development
Wrapping Up the 45th LTEN Annual Conference
Selling Performance in the Field Visit Process
Medical Simulation: Is It Worth the Investment?
Nonverbal Leadership
3 Technology Trends to Try
Sales Training: Increasing the Likelihood of Success
Virtual How: Compensation, Incentives and Levels
Ad Index
Focus Contacts
5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Intro
Focus Magazine - Fall 2016 - Focus Magazine
Focus Magazine - Fall 2016 - Cover2
Focus Magazine - Fall 2016 - 3
Focus Magazine - Fall 2016 - 4
Focus Magazine - Fall 2016 - From the President: Discovering the 'Why'
Focus Magazine - Fall 2016 - 6
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 8
Focus Magazine - Fall 2016 - Table of Contents
Focus Magazine - Fall 2016 - 10
Focus Magazine - Fall 2016 - Guest Editor: Going Mobile for Learning
Focus Magazine - Fall 2016 - 12
Focus Magazine - Fall 2016 - Directions: The Art of Customer Service
Focus Magazine - Fall 2016 - 14
Focus Magazine - Fall 2016 - Front of the Room: Don't Fear the Cricket
Focus Magazine - Fall 2016 - 16
Focus Magazine - Fall 2016 - Neuroscience: The Science of Collaboration
Focus Magazine - Fall 2016 - 18
Focus Magazine - Fall 2016 - Sustaining & Measuring Leadership Development
Focus Magazine - Fall 2016 - 20
Focus Magazine - Fall 2016 - 21
Focus Magazine - Fall 2016 - 22
Focus Magazine - Fall 2016 - 23
Focus Magazine - Fall 2016 - Wrapping Up the 45th LTEN Annual Conference
Focus Magazine - Fall 2016 - 25
Focus Magazine - Fall 2016 - 26
Focus Magazine - Fall 2016 - 27
Focus Magazine - Fall 2016 - 28
Focus Magazine - Fall 2016 - Selling Performance in the Field Visit Process
Focus Magazine - Fall 2016 - 30
Focus Magazine - Fall 2016 - 31
Focus Magazine - Fall 2016 - 32
Focus Magazine - Fall 2016 - 33
Focus Magazine - Fall 2016 - 34
Focus Magazine - Fall 2016 - 35
Focus Magazine - Fall 2016 - Medical Simulation: Is It Worth the Investment?
Focus Magazine - Fall 2016 - 37
Focus Magazine - Fall 2016 - 38
Focus Magazine - Fall 2016 - 39
Focus Magazine - Fall 2016 - Nonverbal Leadership
Focus Magazine - Fall 2016 - 41
Focus Magazine - Fall 2016 - 42
Focus Magazine - Fall 2016 - 43
Focus Magazine - Fall 2016 - 3 Technology Trends to Try
Focus Magazine - Fall 2016 - 45
Focus Magazine - Fall 2016 - Sales Training: Increasing the Likelihood of Success
Focus Magazine - Fall 2016 - 47
Focus Magazine - Fall 2016 - 48
Focus Magazine - Fall 2016 - Virtual How: Compensation, Incentives and Levels
Focus Magazine - Fall 2016 - 50
Focus Magazine - Fall 2016 - 51
Focus Magazine - Fall 2016 - Ad Index
Focus Magazine - Fall 2016 - Focus Contacts
Focus Magazine - Fall 2016 - 5 Questions with Michael Bungay Stanier
Focus Magazine - Fall 2016 - Cover3
Focus Magazine - Fall 2016 - Cover4
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